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Security Alerts and Announcements

Safe Trading Basics

Controlling The Letter of Credit Transactionnew

Exporters expecting to be paid under a letter of credit (referred to in this article as "LC" or "Credit") may be sadly disappointed. Although an LC is considered one of the most secure means of obtaining prompt payment for sale of goods...

Fraud Case Studies
Big Purchase Order Trapnew

I was contacted by two people from a company in Henan, . They offered me a big purchase order and invited us for a face-to-face meeting to sign the sales contract. We met in in January, 2008. From the first day, they asked me to pay high bills for KTV (Karaoke bars) and expensive gifts after contract signed...

Account Protection
Essential for Online Securitynew

They should tell you how your financial account numbers and other personal information are safeguarded during transmission, and whether that information is protected afterward if it is stored. Usually the information is encrypted (scrambled in a private code) so no one else can read it.

Stop Scam/Spam Emails
Spotting Scam Emailsnew

Emails are used by scammers / fraudsters because of the complete anonymity they give. Email addresses contains no identity clues and no ID proof is required to acquire them. Email addresses are completely location neutral so you can't even tell if they are really coming from the country they purport to...

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Resources Guide


Member Value Point Leaders

Safe Trading Survey

Tell us what you think! How can you tell if an email is a phishing email designed to steal your personal information?
  • The "From" address is suspicious
  • It threatens your Alibaba.com account and requests a response including your Member ID and password and other sensitive, personal information
  • You don't expect to receive this kind of email from Alibaba.com

Additional Security Resources

Customer Support

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