External Measures
- Identity checks by third-party authentication and verification companies
- Alibaba.com cooperates with pre-eminent authentication and verification (A&V) companies, such as VeriSign, Inc., Asian Company Profiles Ltd. (ACP), Hangzhou Zhongde Information and Technology Services Co. Ltd. and China Credit Information Service (P.R.C.) Ltd. These A&V companies will conduct identity checks on paying members, including company registration details, to validate that it is an officially registered enterprise. It is important for buyers to conduct independent due diligence of prospective suppliers in addition to our authentication and verification process before engaging in any transactions. A&V services will not, for instance, verify the financial status, credit history or trading practices of our supplier members.
- Launch of escrow service to reduce transaction risk
- Alibaba.com has teamed up with Alipay, the largest third-party payment platform in China, to provide an escrow-based payment solution that makes online transactions safe and convenient. Escrow service providers act as third-party referees, holding payment from a buyer for the supplier until delivery of the goods has been confirmed. Escrow service providers also notify suppliers when payment has been made so they know it is safe to ship the buyers order. Through AliExpress Beta 1.0, our users can now pay securely and conveniently, either using credit card or Alipay.
- Arbitration services
- Whenever a dispute occurs, it can be challenging for buyers to retrieve their funds or for suppliers to get their goods returned. As such, Alibaba.com has introduced arbitration services provided by the China International Economic and Trade Arbitration Commission South China Sub-Commission (CIETAC South China). CIETAC South China has a solid reputation for its impartiality and professionalism as arbitrators offering settlements that have are enforceable internationally.
Internal Measures
- Strict enforcement of our product listing policy
- Alibaba.com respects the intellectual property rights of others and expects our users to do the same. In our product listing policy, the listing of counterfeits, non-licensed replicas or unauthorized items are explicitly prohibited. Products that bear the trademark of a company from which it did not originate or from which it does not have the endorsement of are prohibited on our site. In agreeing to the terms of our membership agreement and terms of use when registering, each member has committed to not infringe or otherwise abet or encourage the infringement or violation of any third party's copyright, patent, trademarks, trade secret or other proprietary right or legitimate rights. This includes any material or information posted by the member directly or provided to us for display on the site.
For any member鈥檚 failure to observe our policy, our terms and conditions clearly state that we have the right to remove his or her materials, suspend or terminate his or her membership.
Alibaba.com operates an intellectual property right (IPR) infringement reporting system for rights owners to report an infringement. Under our take-down policy, we respond to take-down requests from legitimate rights owners around the world, and remove tens of thousands of product listings each year that violating our product listing policy and terms of use. We also suspend and terminate the accounts of those who repeatedly infringe other users?? intellectual property rights.
- Global anti-spam and anti-fraud system to detect and suspend accounts of suspicious users
- The size of our international marketplace has grown rapidly to exceed nine million registered users as of the end of the second quarter in 2009. Despite this accelerated pace of growth, only a miniscule percentage of registered users were involved in unfair practices. To ensure the safety and security of our online community, Alibaba.com employs an advanced anti-spam and anti-fraud system to detect and suspend accounts with suspicious activity from the site.
- Introduction of a trade dispute resolution team
- To promote a safe trading environment, Alibaba.com has formed a trade dispute resolution team to help resolve trade disputes between users on our marketplace. However, since Alibaba.com is typically not involved in the actual transaction between users of our marketplace, the team can only facilitate the dispute resolution process. The team will do its best to encourage constructive communication between users and it is ultimately up to the parties involved to reach a settlement to the dispute.
- Online and offline education channels, and promotion of information-sharing between users
- To keep our community on the alert, Alibaba.com has its own education channel, called the Safety & Security Center, to provide the latest security news, alerts and announcements. Users are encouraged to browse the Safety & Security Center regularly to get updates on the latest security advisories and best-practices. The Safe Trading Forums are also good places for users to learn as well as share experiences and insight. Alibaba.com encourages users to help each other on how to practice safe trading and to verify potential business partners. Alibaba.com is dedicated to building an interactive community for news and knowledge that promote safe and secure trading.
Introduction
Alibaba.com is committed to combating unfair practices and activities on our marketplace, and we need the support of our users to preserve the safety and integrity of our community. Please do not hesitate to report any suspicious activity on Alibaba.com.
