Re: How to build trust on line?
Posted 20 Jul 2012 22:50
If you seriously want to understand how to build trust then the first step is to understand why people do not trust you.
If you look in these forums, when the issue of trust is raised, one of the most common responses from suppliers in China is "most of the suppliers in China are reliable and honest", or something like that. That is just a useless response that means nothing.
The problem is that you always hear the negative stories and very rarely hear when someone has a positive thing to say. So the effect is that as more people read the posts they only see bad comments, so they get a bad impression.
Anyone that works in this business for a long time knows that there are good and bad suppliers. But if I look at my experience over many years it shows that more than half the suppliers I have used (probably over three quarters) there has been a problem.
This may include poor service, not telling me the truth or correct details, poor quality, delaying times etc. Usually I end up paying more for some error because when the supplier makes an error they do not accept responsibility for it. Even the price shown on Alibaba listings is often a lie.
So, just in my experience, everytime I use a new supplier, I simply cannot trust them to do what they say they will do. I have to check and recheck and recheck and recheck again and again. All this extra costs me time and money, but if I don't do it, I can be sure I will have some type of problem.
So that is why I don't trust a supplier in China until I know what they can do.