polointernational88 wrote:I have been doing business with my supplier in Pakistan for about 2 years now. There seems to always be issues but i came to the conclusion that whatever issues there may be that my products do eventually arrive. However this time it seems as if there is a big issues.
My supplier gave me an air way bill about a month ago. I gave it to my customs broker however the air way bill was never trackable, even till this day it is not trackable. So when i contacted my supplier he claims that the freight forwarder has the products "Stuck" in Dubai. He gave me the company name of the freight forwarder and the person in charge to speak to. I called him no answer, and when i emailed him he emailed me back not explaining things clearly simply saying you will have your products within 1 week because of internal issues. I don't believe things till I see proof.
Then I went ahead and went to the freight forwarders website and contacted them by phone and email. They claim that the name my supplier gave me does not exist and no one by that name works at their company. I sent them the airway bill and they said they are not the ones doing the freight forwarding and it was another company, which is true. Because I saw another companies name on the AWB. When I contacted my supplier he claims that that person does exist and that this company sometimes uses other smaller companies to do some of their work. So again i had no option to believe him. But now I just got an email from that freight forwarding company in Pakistan claiming that after thorough research for the past few days that no one by that name exists at their company and that either my supplier used another freight forwarder or my supplier still has the products sitting with him. When i called my supplier he just keeps saying stuff like "we have always done honest business with you..." etc. etc.
So any ways, my supplier tells me one thing but the freight forwarding company tells me another. I even ask my customs broker to help me on this matter and they seem to have no clue whats going on either. Now I don't no what to do.
Please if anyone can advice me on what to do i'd greatly appreciate it? Please help???