Re: Wrong Goods Sent, Who pays returns postage?
Posted 13 Aug 2012 06:50
Sorry to hear that.
I have a similar case to share.
One of my buyer placed an order with his supplier.
As i worked for him as his QC and agency.
So my work is to follow up the order until shipping.
When the order was ready, the supplier sent me the package. When we opend it, it was not what my buyer's goods. So we had to return them.
Since i was starting my business trip on the road soon, to avaid any delay of shipping, i asked the supplier to send the right package to my buyer directly from their factory.
Guess what, this time this supplier sent the package to a wrong consignee---their another buyer (in USA). But my buyer was in Australia., And the supplier told us their US buyer would send the package to my buyer in Australia when their buyer receive this package.
My buyer was very upset and lost the confidence with them for long term although they offered good product and good price. BUT BAD SERVICES.
Many suppliers have to deal with different buyers everyday, it can be easier to make mistakes if they don't pay big attention.
So i always require myself to do everything carefully, double check, every quotation, every email, every package before i send out.
Once you lose 1 deal, you will lose your customers forever.
About Our Company
Sellwell Trading Company Limited
---factory audit & assessment
---order supervisor & coordination
---quality control & inspection
---logistic & warehousing
---customs & formalitites
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