ASR Info wrote:I have been reading about your problems. Even the other thread that got moved.
Sorry to hear about all this as it seems you cannot get anything done right with this deal.
In any case, only you can decide what to do, but I will at least offer my comment as to what I would do.
Firstly regarding the inspector, based on what you have said, I tend to agree with their comments. Their remit was to check 200 pcs of watch and the packing?? If so, it is not their fault the watches were not completed and it seems this is accurate as the factory said they offered to allow inspection of the uncompleted products.
If I was the inspectior I would not complete an inspection of incomplete products either. It doesn't make any sense to do it. The conduct of your supplier is a good example given they seem to not have done anything right. If you were an inspector would you risk completing a report on incomplete items from this supplier???
Fair enough you feel short changed, but it appears to me the inspector tried to do what he was asked. He charges a price based on offering his services for a specific task/timeframe.
So as long as you are happy with the actual work of the inspector I cannot see how they can be held for anything more.
Now with the supplier, in my thinking is better to get this finished as soon as possible.
It seems to me there is no GOOD option, just lots of alternatives to try and finalise this with the least amount of more trouble and cost.
What was the result of the inspection report for the 123 pieces?? If there was no problems, perhaps you need to accept some risk in accepting that a large number of the other watches should be ok and get this deal finished and behind you.
Alternatively, weigh up the overall position with regard to your costs/losses against your potential profit from this deal. If there is no good benefit, then well it maybe better to suffer the loss of the deposit, but withhold the final payment. That way, although you lose, at least you lose less.
Or, arrange for that final inspection. You could always try and have the supplier pay for it, but it seems your chances will be slim, given their history.
Without knowing dollar amount and total costs etc. if it was me, I would probably consider the first option. Simply because at this stage I would be wanting to get this finished ASAP, and based on assuming that the inspection report for the 123 completed watches was satisfactory.
But i would be making sure other people knew about the poor result with this supplier.
great question and it is actuall a very common one, also at times there can also be a bait and switch, meaning you can have an inspector or any qc person go in and they may well see what they are assuming is your order only to have u find out in the end that what u reicived were not the same quality as inspected
i realize this is not the case here but if may here are few words of cost savings,i often get my products checked and verified especially in these tough times, no matter what the cost is, no one can afford to loose money, so here is what i have done and continue to do,
i have certain moral and finacial standards, i have been very very fortunate to have worked with some of the sme people for a very long time well over 6 or 7 years , these people have now become very very good friends and people i can absolutely trust, so here is what i do, i often get them to check out any company i plan on dealing with for my standards, ie work conditions quality, enviroment and so forth as well of course as the products, this has worked out extremely well and i often give the factory little notice all i will tell them is that a represetitive from my company is coming and they are dealing as my proxing and to be treated accordingling, now i cannot always do this since i deal with so many parts of china, so when i hire a professional company i expect my full order in packages ready to go , just needing my pro to verify everything, this tends to avoid the half done situations as well some of the better more in depth qc peopole will often do dock inspections as well to verfity what they saw in the factory is what you are getting, just double redunacy and it helps,
i would personally hold off and not release the money nor would i give any feedback yet, ask for more time on alixpress, this u can do and i beleive up t approx 45 days extra i often do this as well, especially when it comes to certain items i import