Re: What to do when a factory makes the wrong product?
Posted 24 Apr 2012 07:24
regret to hear that, but yes, when you deal with a factory, there a more or less problem happened? and certainly, buyers are always have the risk for something may happened and out of control.
what you can do is try to control them step by step:
Only pay mould fee if you custom making, ask them sending the parts sample if any of them finished first, and approve them one by one. Some factory used to work in a mix. So, this will need to you guide it for the process. Don't just drop them the money and waiting for the perfect job, this is a mistake.
Every supplier promised everything before you order, after they got the order, everything become normal, they will not be serious as before.
Regarding this factory, they are looks to be a small factory and even unable to suffer their mistake. I think that is why you chose them, small factory give you good price, but you can not expect them the perfect job.
But try to negotiate with them to see if they could do some work. and you must keep your attitude to be serious and don't let them know you are easy to it.
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