Reply # 1 chrisliang
Posted 10 Nov 2011 05:42
Here again, it is a matter of skills in salesmanship.
Reply #3 could be right, it could be the way you communicate with the inquiring person. If you keep on sending them emails, they think you are desperate and your product is no good, that is why you are so anxious to sell.
Some sales people don't know the basic principles how to sell. Always remember to put yourself in the shoes of the customer, and see it in their perspective.
Do this please: Make a written quotation, include the specifications, technical data, drawings and Certificates of compliance in your mail.
Make clear on these mandatory points: Price, Currency, Delivery Date, Terms and Condition of offer, Payment Terms and Validity of the Quotation. Immediately after you sent the offer, give him/her a call, or message to check if he/she has received your quotation. File the quotation, and go on to next inquiry, do not spend time on the one that you have already done. Two or Three weeks later write them a followup as to the feedback, referring to your quotation reference number and date. Be polite, do not assume, always be ready to serve the customer. if he need more information, you can ask your manufacturing Manager.
I wrote a feedback form in the other Forum, and you can check it, but you can also do your own.
Click the link : LINK
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