Last week, I went to Hongkong for 3 days. In these 3 days, the most impress in my mind was a taxi driver. There was not because of he is handsome like a superstar. The reason was he was so professional and responsible.
There was heavy rain in that day. But we were lucky the taxi was empty since we only wait 1 minute.
In the taxi, the driver played a lot of phone calls. All the calls were almost the same. “order 222, pls go to Qingyi no. 158 to pick up the passengers if available.” Qingyi is very far away from our present position. I guessed that the driver got the order, but since he was far away from Qingyi, so he can’t go there to pick up the passengers. So he tried his best to called other colleagues to help. But, no colleague was available.
After that, he played a last phone before I got off the taxi:”very sorry. The rain is heavy today, and traffic jam everywhere. No taxi available. Maybe can you try to find other cars? Sorry for the inconvenience. “
Sometimes, when I got the inquiry that the product I am not very familiarity(we are dealing with mobile phone accessories, but sometimes customers will inquiry about other products like computer accessories), I will be weary of that, then give a curt answer to customer.
From now on, I need to learn from the driver, be professional and responsible.
Thank you for your sharing, and very frank and honesty about yourself, which is the spirit of humility, will lead you to greater heights.
You are from Guangzhou, and must have spoken Cantonese, the messages are also in Cantonese?
Yes, courtesy is also very contagious, and it has impact on others, that they will be impressed and know that they are respected and will also remain your loyal customers. It takes a lot of cultural mindsets to achieve the level of high quality courtesy by the spoken and written words. Some of these problems are not to our own concious mind, because we were not taught the right way to say something, or to do with a certain group of people.
However, we can take the Internationally accepted code of conduct as our guidelines to be polite and friendly. In writing your emails, never use UPPER CASE LETTERS throughout the entire message, it is perceived as if you were "SHOUTING" and your text will be extremely difficult to read. The Chinese always have their opening Salutation as: Ni Hao?" (You good?) which is not the accepted norm of the English speaking and Western culture. We always have an opening like : Dear Mr. So and So. or Dear Sir, or Mdm.
Some unknowing actions may offend the other person, like handling some thing with the left hand to a Muslim person. Or waaring your shoes into their room, or pointing with the index finger. However to other cultures, they are nothing wrong in the courtesy list.
Here, in Singapore, amongst the Hospitality Business Group, especially the cashier, or some one receiving money, shouts "$5.00" without saying the word please. But in Germany, they always use the word "BITTE" which means please. In Hong Kong, when the Bell Boy expects a tip after carrying your luggage to your room, stretches out his hand with expectation. It is normal to give tips in HK, but not here, no tips even to the waiter in a restaurant. The Service charge is already billed in the and everyone knows not to give tips. Same as in South Korea.
Street
Tijit Pte Ltd
Motto: Digital is our name : Portable is our game
Tijit provides service and supply to Marine Shipping Industry both here in Singapore and abroad focused on portable instruments.
We provide Customer Service for...
More
Thank you for your sharing, and very frank and honesty about yourself, which is the spirit of humility, will lead you to greater heights.
You are from Guangzhou, and must have spoken Cantonese, the messages are also in Cantonese?
Yes, courtesy is also very contagious, and it has impact on others, that they will be impressed and know that they are respected and will also remain your loyal customers. It takes a lot of cultural mindsets to achieve the level of high quality courtesy by the spoken and written words. Some of these problems are not to our own concious mind, because we were not taught the right way to say something, or to do with a certain group of people.
However, we can take the Internationally accepted code of conduct as our guidelines to be polite and friendly. In writing your emails, never use UPPER CASE LETTERS throughout the entire message, it is perceived as if you were "SHOUTING" and your text will be extremely difficult to read. The Chinese always have their opening Salutation as: Ni Hao?" (You good?) which is not the accepted norm of the English speaking and Western culture. We always have an opening like : Dear Mr. So and So. or Dear Sir, or Mdm.
Some unknowing actions may offend the other person, like handling some thing with the left hand to a Muslim person. Or waaring your shoes into their room, or pointing with the index finger. However to other cultures, they are nothing wrong in the courtesy list.
Here, in Singapore, amongst the Hospitality Business Group, especially the cashier, or some one receiving money, shouts "$5.00" without saying the word please. But in Germany, they always use the word "BITTE" which means please. In Hong Kong, when the Bell Boy expects a tip after carrying your luggage to your room, stretches out his hand with expectation. It is normal to give tips in HK, but not here, no tips even to the waiter in a restaurant. The Service charge is already billed in the and everyone knows not to give tips. Same as in South Korea.
Street
Tijit Pte Ltd
Motto: Digital is our name : Portable is our game
Tijit provides service and supply to Marine Shipping Industry both here in Singapore and abroad focused on portable instruments.
We provide Customer Service for...
More
