What shall we do about customer's trust

"Honesty, diligent, high efficiency, well service, equality and mutual benefit" is the managing principle of Aiyah International Inc, just like some personal motto, people would try to act accordingly and willingly for moving forward . and so do our company ..

As a member of Aiyah International Inc, I also sticked to company’s priciple, believing this would make us going better everyday.

In March this year, received one enquiry from former customer about PU gloves, I feedbacked accordingly based on quality and quantity. Customer agreed, and said would place an order soon, Days later, received customer’s order,we carried out manufacturing preparation, and feedbacked customer efficient completing time, and since it is a mature product,we carried out production as normal procedure. But I would still carry out spot production inspection as usual for ensure everything go on smoothly. And MIL-STD AQL:1.5 standard would be our company’s guide, and in the same time I carried out spot checking based on custmer’s order requirement;

style, material, surface processing effect processing quality, color, size, qty, packing condition, etc

At start, spot-checking result is quite well, but I would still complete whole procedure of spot checking, keeping on inspecting, suddenly, found surface of several pairs of product is not so well as integrated mass in one carton, and this afftected the spot-checking result, so immediately feedbacked the condition to the workshop leader, and negotiated with them, in the same time, asking them it would be better to carry out full checking, as it is not a new style product, normally would not have this situation, but workshop also helpted to solve the problem,

In the same time, I feedbacked to the customer this condition, informing them delivery time might be affected, and also said we would be responsible for the goods delivery, Got customer quick feedback that they would wait till I feedback the problem is solved, they believe my response, and I could arrange shipping when I confirm quality of the product is good.

With so much trust from customer in me, What shall we do about customer's trust?

I negotiated with the workshop, and they carried out full checking, reproduced those not-so-perfect product, eventhough quantity is limited, but I still prefer to carry out more detail inspecting once again, In the same time, I keeping customer updated with relative informaton of booking, delivery etc, Finally when the goods arrived at customer’s house, keeping following the quality of the products, got feedback from the customer that they are satisfied.

As the contact person of the customer and customer’s order, I have to stand based on the interest of the customer, that’s why customer would trust us, and customer’s trust is value for us, and encourages us to improve and be better everyday,  for we know customer’s satisfication is our best achievement.

Hi,

My name is Kristian, I am an Englishman living in Guangzhou, South China. In the past I have helped many foreign business people source good, reliable suppliers in China. I speak Mandarin and have a good knowledge of local suppliers and Chinese business practices, so I could help you reduce the risk of getting ripped off. If you are interested please contact me on kristianjames@live.co.uk.

Many Thanks

Kristian James

Dear Sir/ Madam,
I hope you and business are both doing well.
As a professional manufacturer specialised in chargers in Shenzhen,here I would like to recommend our Charger for iphone/ipod. Mobile phone charger / battery and laptop power inverter FYI,you could have a look at http://www.glarestar.com. You would find to need the products in the website. we warmly welcome your presences and order products which are good in quality and low in price.
We also could provide other chargers like USB AC chargers,car chargers, power chargers ,mobile phone battery .multifunctional chargers charger Kit and computer tool kit etc..
Looking forward to receiving from you soon.

Best Regards
Mr.Follis Xu
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WEBSITE: http://www.glarestar.com

You are a responsible person ,i think your career are very smooth .Good luck !

Dear friend,


Nice to meet you! Here pls allow us to introduce our company, We are a professional shoes and clothes Industrial company, mainly deal with Nike Sneakers, Jordan Sneakers, Air Force one 1s,Nike air max, nike shox , nike air jordan, nike dunks SB. our shoes factory can produce shoes more than 10,000 prs every day. We have sub-compnay in quanzhou,shanghai,beijing and other cities, where we produce many fashion apparel and electornic, such as evisu jean, ed hardy bikini, gucci sunglass, lv handbag, timberland boot, ipod touch, iphone, ps3,wii,bose earphone, usb, dvd, all are nice, new, and hotselling.


We can both dropship and wholesale stuff, for wholesale, we accept 3/4 COD, after you got all the goods, we will ask you to pay other 1/4, tks! For shipping,we use dhl,ups,fedxl,ems, takes 3 to 5 days to USA,UK,CA,and other country.


Kindly let us know your interest and we will send you photo samples and quotations for your reference. More information about us, please visit our website: http://www.queenike.com


Hope to get a long time business with all friends in the world!

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