Yesterday we gave Commerce Department the same address as in your post. We are going to forward them the bank info that you provided today.
We haven't heard anything from the company or the Commerce Department. Alibaba could also give the company some "incentives" -- if they resolve the problem they will remain to be listed. We will give them "incentives" as well.
Hope for a good ending for the the event.
To be a reliable supplier!
Always keep true and sincere communication with buyers!
Face and resolve the problems together,not ESCAPE!
We have just submitted another letter to City Government. We asked City Government for a reply since it has been a month, so that we do not need to ask help from Provincial Government.