We like with working with Alibaba.com suppliers to get product, however we have problems with suppliers that do not send the products we purchased.

What recourse do we have with bad suppliers?  What can we do to protect ourselves from bad suppliers?

The losses from suppliers are mounting, but we don't want to leave.  Can you please offer advice on how to qualify suppliers and make sure they will supply?  Is there a business license we can request from all suppliers?  Can we request documentation from suppliers that shows they are a real business?  If so, what are those documents?

Your advice is appreciated.  Thank you!  Please reply your thoughts.

Why not check the commodity before they sent to you?Such see the sample,pic,specification and so on

I agree, I have just been scammed out of a $600 order!!! Now they will not respond to me.... They said that customs seized the order and they would get back to me with a resolution. Maybe there should be a balck list so that people aren't put through the same thing. It is only going to hurt the rest of the companies as I have no confidence in any of the other suppliers now!!! 

I bought to ETROSS  22 Thin client , "GOLD SUPPLIER" the products don't work and nobody there can help me , is bad for ALIBABA to have "GOLD SUPPLIER" that sent products that don´t work, great bussines, but is like one time sell is bad for all the companies and for buyers we can open markets in other countries but with their examples no way. Alibaba must have records of  customers satisfaction or a black list . In two buys  2 fails 

 I ordered maps from Chengdu Yuqi Electronic Technology Co., Ltd in August 2009. I payd almost 1000USD from the maps.

They promise to deliver 5 to 8 days. After I  payed then they never answer the mails, I haven´t got nothing, they don´t answer the mails,I surprised ,thiefs!

Now still that company or person, whatever. is  fine webside in alibaba pages!. In community pages I found more companies who had get nothing from this  Chengdu Yuqi !!! So BEWARE, I lost money hope you don´t!

 

Do you mean like when Hong kong Yisheng Trading Company, www.88export.com says that they are "Honest" company, but steals your money and then screws you?

I have just been a supplier in alibaba,and don't know much about such thing. As a real company ,I think no one want to lose customers.Makesure that the communication between you has no problem.

Longteng Industry (HK) Co Ltd is another company that will bug you for your money, but end all conversations when they get it.  Placed and order, sent money via Western Union, but NO PRODUCT was shipped, and they say their a "Gold Supplier".  Save yourself time and money and don't stop.  They are not an honorable company, especially Mary Ma!

Haolihuo (HK) Int'l Trading Ltd is another company that scams buyers. i bought 2 units of phones paid for it and got emails that they have received my payment for the the 2 mobile phones. communication was very clear and the brand and models were even specified in the order process they even have pictures of the said phones.They were LG GM730. They let me wait for two weeks and sent me one unit of a phone with no brand, and not even worth anything. This is really bad. The contact person there is Ms. sunny han and sunny smith. Buyers beware of this company and sellers. How could alibaba help us get what we honestly paid for. I still see them online. and they still have that "Gold Supplier" Logo

contact with Alibaba ,good luck