Go get em Aim!
I can tell you from first hand experience that neither ServiceTeam nor Alibaba itself cares two hoots about fake products.
Heck, it took me a year to make Ali remove its previous false representation claiming every gold supplier was "trustworty". They now do the same in a more concealed way.
Truth is that Ali's gold member income would suffer greatly if it blocked fake products (which is pretty simple by inserting the standard code in the supplier upload pages blocking use of well known brand names without written authorisation from the brand owner).
They already block swear words ... but not criminal activity of selling fake brand product names in their tens of thousands of gold member listings ... curious priorities, indeed!
Just punch any brand name you care to name into the "Buy" slot at top of this page ... every single one of the countless Chinese mainland based brand name sellers is offering fake product ... I estimate about half a million Alibaba listings of fake products covering all brands.
One of these days when I'm in Hong Kong, where Ali is incorporated, I'll have chat with the fraud squad cops who are charged with protecting Hong Kong's good reputation as a major international commerce centre.
Hey, ServiceTeam, I note you did not state that fake brand stuff is banned from your AliPay express thing!
I suppose if a dispute erupts over the so called "escrow" money, the supplier would claim the buyer knew it was fake thus ending the dispute!
Incidently, under the law of California, any international party such as Alibaba offering escrow services to a California resident must have a registered escrow office, complete with trained escrow stafff, actually situated in California.
You've got Buckley's chance of ever getting an escrow office opened in California while your seller pages are splattered with fake products.
To service team
Please tell me about next case :
I ordered mobile phone for 200$ + 50$ shipping
when i recived the goods and opend it , i saw that there is wrong model the supplyer sent me
how can i prove it to you and how much money i'll get back ?
Hi I just asked the Alibaba team because i saw the suppliers asking 80-100$ shipping fee for 1 mobile phone that cost 200$.
So even if they give me money back for product - they still winning on shipping because the real shipping fee - 30-40$