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But recently, I have a US client who refused to do business this way. He would like us to send him sample first by prepaid EMS, and he will send the sample back if he is dissatisfied with it, of course, he pays the freight charge this time. The reason he wants to do so is because of he has bought too many samples that he can not use at all, and he believes that it is fair for both of us to risk, since if the sample passes the test, both of us will win in business.FOB Business Forum%e6~+n'R8`First of all, I have to say that this is not a fake client, we can trust him. The only question is whether our company should keep our policy, or just make a difference for the special client.
In my opinion, I prefer to send him the sample, just leave the policy a while. Because we have talked about the product character for about 2 months, he knows our product well. He knows that our product is not perfect as he wants, but he can not find better device than us since the whole market faces the same technical problem to update it. He never tried to hide his situation about his side. It is hopefully that I may get continuous order from him. I want to take the risk. FOB Business Forum B4|!l;^.l
But boss can not agree with me. He insists that no sample will be sent before payment.
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I think he might be right since it is a good behavior to be disciplined, though it does not matter whether he is indeed right or not, as I will do the same as he told: persuade client to buy sample from me (I know clearly that it is impossible), and keep in touch with client (it is also an impossible mission, as client told me already 'i am about to give up on you'), and promote the new version in future to get business channce (the same, impossible, as he said business is right now, it is hardly to work with us after we decide a supplier this time)....[A Professional Business Forum]*L5S"b4{+b0N3E$H
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So, I understand one thing, there are too many different kinds of boss, and it is really hard to tell who is better, the only thing we can judge their succeed is the boss' wealth. I always believe that boss is always right because boss is always richer than his staff, so this time, hope the result shows me the proof to my faith on it.
I realized how stupid I was to argue this with boss. . . . I should never disobey any decision even hints from boss. . . . . . Really, it will be always right in your career when you have a boss but not yourself. .. . .
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the client is the potential one. sometimes it is worth taking a risk, sometimes, it is the risk. it is hard to say it is right or wrong.
if i were you, i may argue with my boss too. but if i were the boss, i may make the same decision as your boss. as there is no promise there. the client may dissatisfy the sample. samples and freights need paid. if the client will not place an order, it means your boss are going to lose.
as a boss of a company, the purpose is making money, not losing money, we are not a charity. if the policy is acceptable for both parties. both parties will do that. if the policy just satisfies one but dissatisfies the other. of course the other will not do that.
perhaps your boss is right. hope he is indeed right. hope your client could be persuaded to pay the sample and freight.:
I think that if you feel that you have a potential customer and your product can satisfy his needs then you should have the guts to try to convince your boss to make an exception.You should have faith in your judgement.After all policies are guidelines not rules.
Seems to me your boss hasn't got a clue about today's best practices in what concerns business. He will ultimately cost you, himself and the company not only this one deal, but what is called Customer lifetime value, which can amount to a fortune.
That said, you are not in a position where you can do anything about this. All you can do is tell your boss that you disagree with this course of action and make a formal reccomendation (written) that the client be sent a sample. You will obbey what he says of course, but after all is put to writing, you have covered your back and can have a clear conscience.
The main source of problems with samples shipping in North America is FRAUDS. I am a Canadian buyer and believe me when I say this. Lots of purchases made over the internet turn-out to be fraudulant.
I am now making a purchase of $800 US including shipping and I am asked to send the money to an individual in Cina because Western Union won't send money to a company. Just think abot this. I am asked to send money to an individual I do not know and as we are told, chances of recuperating my money if things goe's wrong, my chances are "0".
On the other hand, if the north American buyer doe"s not fulfill his part of the bargain, it won't be long before the police comes knocking on my door. It's all about laws and population. Looking for a theif in a 35 millions population is far easyer than for a country that has a population of over 1 billions.
The risk is therefore much more important on us, Canadian buyers while you're risk is minimal. and all you will loose is a potential large customer and future sales. It is also easy for you to check the solvability of a customer while it is impossible for us to do so.
The main issue here is trust and trust has to be acquired by proper bussiness practice.
if its expensive try to give a discount for sample to get GOALS in the future