I have negotiated order with a new customer by Email, Every terms were OK to them, and even said they would pay 40% deposit next day. But on the next day, they asked me to quote CIF...No news from them finally, and told me they will hold this order,as many orders are placed with other suppliers.

Please tell me what I can do on this situation?

dear friend,i have a customer like this before,everything is ok and he said he will transfer money to me at first,several days later,no response,he said he has some changes on his business and not ready place an order with me.

wait

talk with him and find out the reason,mabye you can get agreement.

your cusotmer is more likely verifying your company. There are so many fraudulent companies out there and they do not want to get taken for a ride.

you can come to our forum activity to ask expert,the ID :48082972

You may want to prod this potential customer to find out if there are any concerns related to your company or the business deal in particular that you can alleviate. Apart from that there is nothing much you could possibly do to expedite the placement of this order.


A potential buyer could decide to put an order hold for a variety of reasons, among them:


1. First I would go with the buyer's explanation - it is possible that they might have ordered more than they really see the need for.

2. The selling opportunity that they were counting on, may not have materialized yet and they're waiting on a confirmation from their buyer just as you are waiting to hear from them.

3. A better offer might have come their way and they're reviewing that information.


and of course, finally ...


4. They might be having second thoughts about your quote, quality, or credibility. A potential buyer would not always give a straight answer if this indeed is the reason for holding back. A not too aggressive followup with right questions may motivate them to tell you the truth. I believe the biggest mistake a supplier does is send a carelessly written email three times a day as a "followup". That does not help much other than making a bad situation worse. You need to invest some time in drafting that followup email and ask them how can you help them with their concerns, if any.

 

Apart from these most likely reasons, there still may be many more reasons out your buyer's control i.e. their cash flow/financial situation etc. So, be patient and prod gently.  


The key here is patience with intermittent effective followup. That is what I would recommend you to do.


Hope this helps.

Hold him there. Go ahead for new customers.

Let it go, go foward with other customers,  peace of mind is worth a lot of money.

Thank you so much for your suggestion.