We have a customer, he is almost our old friend. We  work together long time, and have a good and pleasant cooperation.

This month, he order 20000pcs silicone case from us and ask us to send by Fedex which can arrive his country within 3 days.

It is not first time to do such delivery. Because he can sell a good price if goods arrived early.

Forwarder take goods on Friday, usually, this goods can arrived in Monday or Tuesday.

But on Monday,  my customer  tell me we made a mistake. He ask for Fedex service of 3 days, but we do 6 economic days.

We are astonished, then we check with forwarder and get that forwarder missed the plane of Saturday, and do the wrong job.

We feel very angry with this forwarder's behavior. But they do nothing, they even say they have no responsibity. everything is normal.

We feel very sorry for this customer and  return the freight difference to our customer and say sorry to him, and give him big discount in his next order.

For the forwarder, he is not first time to work with us, but his attitude and behavior after accident is not acceptable. Any company will make mistake, the importance is how to resolve it.   The reason we work with them is that he give us a very cheap price. Maybe it is the reason they say " it is normal".

So, sometimes, choose your supplier, only not choose low price. Choose your supplier as your partner. Price is one of the factor.

 

good price worth good service!

Yes; nowadays, it's not so easy to get a customer, what's to keep , it's much more difficult. Supplier, customer as well as forward should be like a chain, what we do is never forget to put oil to make it smooth

I am quite agree on your last sentense. But it is very hard to fine such longterm partners.

I agree with you. I wrote an article regarding this subject a few years ago. I will try to find it and post it here.


There is a book I would recommend many read that supports this topic quite nicely.


It is named "Integrity Is Everything" written by a person who has become a great friend of mine, John Lavenia


If you are a partner and a person of your word, , trusting and honest, this is the book for you!


Campbell

providing products and services with Integrity


http://4trueprosperity.nsedreams.com


http://4trueprosperity.coml

sunrisemobi wrote:

We have a customer, he is almost our old friend. We  work together long time, and have a good and pleasant cooperation.

This month, he order 20000pcs silicone case from us and ask us to send by Fedex which can arrive his country within 3 days.

It is not first time to do such delivery. Because he can sell a good price if goods arrived early.

Forwarder take goods on Friday, usually, this goods can arrived in Monday or Tuesday.

But on Monday,  my customer  tell me we made a mistake. He ask for Fedex service of 3 days, but we do 6 economic days.

We are astonished, then we check with forwarder and get that forwarder missed the plane of Saturday, and do the wrong job.

We feel very angry with this forwarder's behavior. But they do nothing, they even say they have no responsibity. everything is normal.

We feel very sorry for this customer and  return the freight difference to our customer and say sorry to him, and give him big discount in his next order.

For the forwarder, he is not first time to work with us, but his attitude and behavior after accident is not acceptable. Any company will make mistake, the importance is how to resolve it.   The reason we work with them is that he give us a very cheap price. Maybe it is the reason they say " it is normal".

So, sometimes, choose your supplier, only not choose low price. Choose your supplier as your partner. Price is one of the factor.

 

I agree with you more .

i'm an european costumer and lately my partners in china always make mistakes, the containers are 2 months late, goods all broken, ecc..they always blame the shops were i buy but there's something wrong...is very very difficult to trust nowdays!!!!

Yes.Agree with you that from best partnership come always good business. it's important who are you partner,how is he responsible with you.Prices are second qualitative.

Elohim Team

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Angel