Who should pay the shipping fee?
Post 1 of 27
In the event of a wrong/faulty product send,who should pay for the product to be send back to factory and a replacement to be send back to the buyer?
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11 Jun 2009 03:12
Post 2 of 27
Quoting from [nghanwei]:
In the event of a wrong/faulty product send,who should pay for the product to be send back to factory and a replacement to be send back to the buyer?
It depends on Contract. You should made a Contract.
11 Jun 2009 06:13
Post 3 of 27
Im agree with merit all depends on contract,and you should indicate the incoterm
26 Jun 2009 14:20
Post 4 of 27
nghanwei wrote:In the event of a wrong/faulty product send,who should pay for the product to be send back to factory and a replacement to be send back to the buyer?
26 Jun 2009 15:58
Post 5 of 27
By contract we refund the full value of the products but give no refund on any kind of fees or commissions .
This could sound bad , but please consider :
1) cutting expenses is a must for surviving in today's economy
2) in the last two years we have had only 4 claims and for 3 of them the buyers found reasonable our conditions of
refund . Only one asked for free shipping , we didn't give it to him , and we lost the client . The other 3 are still our valuable clients.
3) The shipping fee charged to the buyer was in a range of 3 - 8 % of the value of the defective items . from my point of view this is still a win - win condition .
I believe in working with high quality control ( so only few claims ) and cutting expenses .
Welcome to 2009 :)
27 Jun 2009 00:29
Post 6 of 27
We are wholesaler for all kinds of game accessories(for wii/ndsl/ndsi/psp/xbox360) controllers and some accessorires for apple iphone&ipod. You could get more information from our website www.kaixuanlong.com and www.elegame.com.cn.
Email: kxl_002@yahoo.cn
MSN: kxl2008-game@hotmail.com
Contact: Ms. Alice
Email: kxl_002@yahoo.cn
MSN: kxl2008-game@hotmail.com
Contact: Ms. Alice
27 Jun 2009 02:24
Post 7 of 27
It depends on who have made the mistake, if it is your fault , you have to pay for it, or it will be paid by the buyers. So we should keep the more details of contacting information as we can.
We are a specilaized manufacturer in producing all kinds of paper crafts & gifts and printing products, you can have a general idea of our products by visiting our website: http://www.chinaduoduole.cn
If you have any interst in any products, please be free to contact us.
trade manager ID: cnddl
We are a specilaized manufacturer in producing all kinds of paper crafts & gifts and printing products, you can have a general idea of our products by visiting our website: http://www.chinaduoduole.cn
If you have any interst in any products, please be free to contact us.
trade manager ID: cnddl
05 Jul 2009 20:15
Post 8 of 27
It depends on who have made the mistake, if it is your fault , you have to pay for it, or it will be paid by the buyers. So we should keep the more details of contacting information as we can.
We are a specilaized manufacturer in producing all kinds of paper crafts & gifts and printing products, you can have a general idea of our products by visiting our website: http://www.chinaduoduole.cn
If you have any interst in any products, please be free to contact us.
trade manager ID: cnddl
We are a specilaized manufacturer in producing all kinds of paper crafts & gifts and printing products, you can have a general idea of our products by visiting our website: http://www.chinaduoduole.cn
If you have any interst in any products, please be free to contact us.
trade manager ID: cnddl
05 Jul 2009 20:16
Post 9 of 27
it should be bear by the supplier if the mistake is done by the supplier of which the items required by the buyer is specifically mentioned.
08 Jul 2009 19:50
Post 10 of 27
Quoting from [nghanwei]:
In the event of a wrong/faulty product send,who should pay for the product to be send back to factory and a replacement to be send back to the buyer?
well, if the suppler made this mistake, they should shall all of these for this mistake. It's even in chinese law of customer
09 Jul 2009 09:14
Post 11 of 27
Supplier has to pay for his carelessness. if damaged during transportation pls follow Incoterms.
12 Jul 2009 01:07