It All Went Wrong...What Now.
Getting Your Money Back
Don't fly off the handle when something goes wrong.
Contact the Seller Politely and explain the problem, this will often be enough. If they fail to respond to email, try phoning, some people read their email only occasionally, or they may have computer problems.
It is important to get in contact before you assume the worst. This is particularly true where the goods may be lost in the post. Post Office investigations into such events can take months.
Once you establish contact you must consider the logistics of your case, If you have the item, but are unhappy with it, it may cost a lot to post back.
You are entitled to a full refund if the seller is at fault, however if the dispute is over condition, the seller may decline to pay your postal costs..
The seller may offer a part refund or credit on their website, take the time to consider such offers, they may not be ideal but could You save a lot of grief.
Remember that a seller is unlikely to be deliberately defrauding you. Most people in Mail Order make mistakes, send the wrong record, describe it incorrectly, even forget to post it... It's human.
That said, if you seem to be getting nowhere, take a firmer stance, inform them that you know all about your rights as a consumer and will use that knowledge.
Do not take such action against the dealer without warning them and giving them time to respond.
Your Legal Position
OK, You have tried being nice and it's failed, where now?
If you paid by Credit Card you very good protection. Contact the credit card Company, and inform them that you have not received the service you used your card to pay for.This is unlikely to work if you are embroiled in a dispute over condition, but if the goods fail to arrive, you are covered.
Collect all the information you can about the person, their email, website, the address you sent payment to.
Try giving this to your local Police, they may be willing to help.
If you have paid by personal cheque, you may be able to get a trace on their, your bank will not give you this information but may hand it over to the Police if they start an investigation.
If they have been abusive, this will help your cause, print out the emails and hand them over as well.
If possible contact trading standards officers in their country. Your local Trading Standards/consumer protection agency may help you with this.
OK, You have tried being nice and it's failed, where now? you very good protection. Contact the credit card Company, and inform them that you have not received the service you used your card to pay for.This is unlikely to work if you are embroiled in a dispute over condition, but if the goods fail to arrive, you are covered.Collect all the information you can about the person, their email, website, the address you sent payment to.Try giving this to your local Police, they may be willing to help.If you have paid by personal cheque, you may be able to get a trace on their b/ac, your bank will not give you this information but may hand it over to the Police if they start an investigation.If they have been abusive, this will help your cause, print out the emails and hand them over as well.If possible contact trading standards officers in their country. Your local Trading Standards/consumer protection agency may help you with this.
Warning others
The first place to go is The Trading Forums of Alibaba
If you made contact with them post to that also, it may seem off topic but if this person is using a Alibaba Forum to find their victims other readers should know.
Before You Post a Bad Dealer Alert, consider the following
Have you given them EVERY opportunity to respond and explain themselves?
Have you turned down a compromise offer, which it would actually make more sense to accept?
How strong your case is. If your dispute is over minor details you may end up getting flamed.
You still want to post it. The main thing now is to be factual and not to resort to abuse.
in the Topic heading put "BAD DEALER ".
In the message lay out the whole sequence of events, include all the information you can about the person, where you came into contact with them the name and address you sent payment to. Their email and Website should also be included.
This is not about sweet revenge, you are doing other buyers a favour
Company:Fuzhou Chance Design Limited Company
Web:http://chancedesign.en.alibaba.com
http://www.chance888.net.cn
Tel: +86-591- 87558196
Fax: +86-591-87558193
Name:Ms Precious wang
Mail:admin@chancedesign.com.cn
Mail/MSN:chancedesign2003@hotmail.com
Skype:wangwangwang7