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Post 1 of 9
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16 Apr 2009 17:34
Post 2 of 9
TrustPass Service Team
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Gold Suppliers and TrustPass members have passed an authentication and verification process performed by a third-party credit reporting agency. This is proof that they are legitimate companies. However, as business is always full of risks, we can never guarantee it is 100% safe to trade with these paid members. You should always check any potential trade partner before you make a deal.

To learn more information about avoiding Internet fraud, please go to:


if you encounter any happy trdae experience with Gold Supplier, you are advised to specify your case by sending email to alibaba@alibaba-inc.com

upon receiving your email, we will contact you within 24 hours.

by the way, one or two Gold Suppliers engaging in fraud activities does not mean all Gold Suppliers are scamers. Foreign trade is not without risks, you have always to be careful before making your decision
17 Apr 2009 00:56
Post 3 of 9
Sabby
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TrustPass Service Team wrote:
Gold Suppliers and TrustPass members have passed an authentication and verification process performed by a third-party credit reporting agency. This is proof that they are legitimate companies. However, as business is always full of risks, we can never guarantee it is 100% safe to trade with these paid members. You should always check any potential trade partner before you make a deal.


To learn more information about avoiding Internet fraud, please go to:


if you encounter any happy trdae experience with Gold Supplier, you are advised to specify your case by sending email to alibaba@alibaba-inc.com


upon receiving your email, we will contact you within 24 hours.


by the way, one or two Gold Suppliers engaging in fraud activities does not mean all Gold Suppliers are scamers. Foreign trade is not without risks, you have always to be careful before making your decision


[em13][em8][em9]
Let me refute your claims for i partly agree with HERRIK

If you claim that you follow a process please spell out the same and your so called Third party verifier on your web site asks for balnket protection from prosecution. you do realise that he has a discalimer that although he has ......Huaxia D&B China A&V Liability Disclaimer.

The company information contained in the TrustPass Profile has been provided by Huaxia D&B China, and has not been verified by Alibaba. Neither Alibaba nor its affiliates represent that the information is accurate, correct, complete, reliable, or otherwise valid. Alibaba does not endorse or recommend, and expressly disclaims all liability related to the information. Therefore, the information is provided "AS IS" with no warranty of any kind, and your reliance on the information is at your own risk. ALIBABA AND ITS AFFILIATES EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING THE INFORMATION, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some states or jurisdictions do not allow the exclusion of warranty, so the above exclusions may not apply to you.

A note on Chinese company names: Registered/incorporated companies in mainland China are not required to register corporate names in English. Often, the English name of a Chinese company is either a phonetic or semi-literal translation of its Chinese name. Chinese companies' official registrations have been verified in their original registered form, which is Chinese.


Come on lets be real why do you need this disclaimer if you are assuring and exposing so many gullible first time traders to potential risk . If you do provide guarantees then you should open to prosecution and not hide behinf the veneer of this disclaimer.. A fraud is a fraud and this is more rampant in this portal than most as the kind of spam mail that i get into my inbox  happens to come from this portal


17 Apr 2009 18:50
Post 4 of 9
cassie58
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[em6]

Too bad, I found this out the hard way.  I have been scammed twice in one week!

28 May 2009 14:35
Post 5 of 9
ServiceTeam Moderator
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To cassie58,

We regret to learn your recent experience. A customer service representative will follow up this case, please have a check of your registered email address.
01 Jun 2009 02:48
Post 6 of 9
leeluvagbonta
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I totally agree with Herrik and I bodly challenge alibaba service team. From what i have read, the service team is trying to portray a good image of alibaba, whilst they do little to help people who use their site.


I am a victim of their irresponsible and treacherous so called business platform.


In my view, if you have good intentions to bring buyer and seller together, you should have policies that will protect the interest of both. It should not be a one way traffic, considering that internet business is a vulnerable game.


There is so much that some one can do, especially if they are in a different country.

Alibaba is not infact building any so called business platform,

IT IS DISGUISELY PROMOTING FRAUDULENT ACTS

and the world and people who have been victims should not keep quiet.


I have been a victim of fraud ($4500) from a company that alibaba awarded them a Gold membership and allowed them to display a trustpass profile and alibaba's response is very slow, unimpressive,ineffective and have not achieve anything, yet.


If alibaba wants to know what to do to help victims, it should either allow its legal department to take some responsibility of the safety of people who lose their money.


secondly, prior to removal of companies, their membership fee should be used as a compensation to victims. (at least, they need three reports on fraudsters to remove them)


And for them to award the companies Gold memberships, they are in a way endorsing or recommending that particular company, (even though disclaim the authencity of it) therefore, they have to be responsible, no matter how it is argued.


The information they put forward (Gold membership/Trustpass profile/disclaimer) is confusing and not very clear, especially to new comers.  Moreover, the disclaimer is hidden and not obvious.  The DISCLAIMER should be displayed openely like a Gold membership/trustpass sign(black and white).


We should all have one voice and protest. Raise a high profile of this issue, so that its either alibaba is shut down, scrutinised to improve its service (police users of its site) and take the appropriate responsibility for BREEDING THEIVES.


I AM DOING SO. AND STARTED IN THE UK, YOU CAN JOIN IF YOU WANT.
02 Jun 2009 12:40
Post 7 of 9
bladaga
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Overall Ranking MVP:162 Rank:2,038
DON'T TRUST AT ALL. We are all better off that way.
02 Jun 2009 18:30
Post 8 of 9
ritchiesachdev
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That's really lucky I found this post. I was just about to do business with the company gogonewyear. Thanks all for posting coments and as for alibaba from what I have read you guys are a bunch of F***wits who claim to be the leader in global trade but in my opinion may be the leader in global fraud. If you allow these companies to keep advertising even after receiving complaints about them I think you should be liable for money lost in these scams.
02 Jun 2009 22:21
Post 9 of 9
ServiceTeam Moderator
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To All,

We are continuously searching for solutions and techniques that can improve online trading safety. At the same time, we summarized some basic rules of online business from our experiences for our members' reference:
http://resources.alibaba.com/trade_safe/home.htm?home=0 But it is a very difficult and long way as Internet frauds and scams are existing and circulating on Internet for quite a long time.

Meanwhile, since we are only a service provider on the internet, it is hard for us to judge which member is trustworthy or which is not. Like any other business, foreign trade is not without risks, so please be cautious. Most of all, you are advised to use your own business experience and knowledge to avoid any possible fraud.

In addition, if you encounter any dishonest company on our website, please email us at: alibaba@service.alibaba.com and tell us your experience as well as the involved company so that we can check accordingly.
03 Jun 2009 02:32
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