Re: Ali Express is not safe and customer support SUCKS
Posted 23 Aug 2010 19:04
I contacted Ali Express last night to let them know what happend and that I wanted to be able to leave feedback and start a dispute with this company. This is what I got in response. "Thanks for your email. The transaction was completed and your payment has been released to your supplier for your Order 1000163646. We are afraid that Escrow cannot protect your transaction since the transaction has been completed. For your problem, please contact the supplier directly. You can do this by clicking "Contact Now" or the "Chat Online" icon in the supplier detail section. As a friendly reminder, please inspect all orders carefully when they are delivered to you. Please only click "Confirm Order Received" if the product(s) you receive are in satisfactory condition. If you have any further questions, please visit our Help Center at http://help.aliexpress.com/ or contact us at anytime. Sincerely, AliExpress Customer Service Team Email: email@example.com" They sent me the emaiI above after I already showed them that I contacted the seller and they had no interest in making this right. This Wilson was just worried about taking lunch. Did Ali express even read my email or do they just not care. I think a little of both. I a company is selling fake product, you think they would want to look into it further. Below is what I said to Wilson, you can see by this that he knows they are fakes that he sent, he did not defend this product at all and said sorry, we will order from new company. me Hey Wilson. I received that order some time ago, thank you but it is not viagra, it does not work. I have a prescription for real viagra and know how it works, this stuff you sold me does not. I even took two 100mg pills and it would of for sure worked if it was real. Wilson dear buyer,it is not produced by us we just buy from others but some clients said it is good i don't know for that me well, you are buying and selling fakes. I spent over $300 for pills that do not work If some say it is good then it would be in there mind, or they have never tried real viagra Wilson (Kamagra) really.If it is,we will buy from other suppliers Wilson (Kamagra) sorry for that,I am just going out for lunch me well, that still leaves me with useless pills. I am not impressed at all and need to let others know so they do not waste there hard earned money and time like I did. Buyers, Stop Using Alibaba! This BS will not stop until we fight back for equal treatment when there are problems! Ali Express, Shame on you for being so Useless and Lazy! Get some self pride in what you do!