It was my own fault but should I keep on this low profit business?

I gave 5% dicount in the fair for this Lebanon customer, actually, 3% is the maximum, I tried to explain to him I made a mistake and it was my personal fault, this had nothing to do with my company, but he refused to raise up the price a bit. He is a new customer placed the order in the fair, I don’t really want to lose new customers but we just cannot use our 1 week production capacity making such a low profit order forever.

I asked my boss to give it up, but my boss said if he had power in his region, this would probably do harm to our repulation in Lebanon. So, what should I do then? Maybe raise the price back to normal from him second order? Or finding an exclusive agent in Lebanon with good selling price and nolonger sell to them?

Can I put him company name here? I want to know if he really had power in Lebanon, if no, I will rethink of taking back the order.

I feel so guilty but my boss didn’t blame me at all, thanks! Dear boss!

With the present economic recession and meltdown I on my part would also lower the prices.It is at least better selling your goods at a low margin rather not selling at all.In the next shipment u can go back to the buyer and ask his feed back as to how your product is selling in his market.

sanfina wrote:

The most important in business is to be honesty.Though it may cost a lot to be,you need to do it.Just look forward, it will bring you more in the next corner.

So the right way (maybe it's not a good way) is to accept the mistake and produce the order as promised.

And if it's a good company,i believe he will trust you more in the future.Because you've already be an honest and reliable supplier.

Best wishes for you!

 

i agree with what you said. if the client recieved the goods , and   your quality is good , sells good .he may reorder.try to think in another  way

If I were you, I will follow what my boss wants to keep going. Although you have made mistake, but you were trying your best to gain business for your company. Your boss understand about that.

Good luck.