Hello Dear All,

I thinks every sales have met with this problem. We paied many efforts and do whatever we can to keep the the customers, but we still get no order at last. I'm in the troubled with this. So i'm thirsty for the help from sales masters? How to win the customer's trust and establish a longterm relationship with them? I will appreciate your good advices. Thank you!

Donna Cao

Quoting from [Jessica Lin]:

Hello Dear All,

I thinks every sales have met with this problem. We paied many efforts and do whatever we can to keep the the customers, but we still get no order at last. I'm in the troubled with this. So i'm thirsty for the help from sales masters? How to win the customer's trust and establish a longterm relationship with them? I will appreciate your good advices. Thank you!

Donna Cao

Dear Jessica,

First, this posting is in the wrong forum, should be in Sales and Marketing.

However, this part of the forum seems to be obscured and lack active participation. I am a Sales person, as well as marketing and there is so much to learn from the new media of marketing, that we cannot say anyone is an expert. If he says this, that will be the beginning of his downfall.

To do sales is like a relationship, as you mentioned, it is the building up of a communion with the people. Modern marketing methods differ from the traditional ones, when they say Promotion, or Advertisement as today it is called Communication. How true it is of the context, to build bridges, we have got to learn how to communicate with the others.

e-Commerce or doing commerce over the electronic media changes the level and mode of communication to dynamic form, changing from one-to-many to a one-to-one and a one-way to a two-way and even multiple-way communication.

Examples of one-way communication is to put up a bill board advertisement at the busy road junction where people see the picture, and read the message. Web site advertisement is rather different, it has become an inter-active channel of communication, a good website displays the merchandise, has a customerized site made for the particular visitor, with interactive feedback buttons to know more about the visitors, their likes and dislikes, preferences, buying habits, and perhaps their demographic data.

As a sales person, the role is just limited to selling the product. However there is no rules to restrict the sales person to just making quotations, waiting for inquiries and lobbying for sales. The enviroment has changed, the pond is shrinking and the fishes have to find new methods to survive and even to thrive over the others. Some fishes simply find small crav to hide and stay still for a long time, while others survive by eating the other weaker fishes. But there is always someone stronger and faster and it becomes likeThe smart fish will stay calm, do its assessment, cut down its costs, do less aggressive activities that are non-productive, look for opportunities and act upon them swiftly and decisively, with minimized risk and capital expenditure.


It is like a story of two cranes fighting over a meal of dead frogs. They fought each other, one bite on the neck, the other bite the leg. Both of them were injured and tired then fall to the ground and bled. Along came the third crane, watching the drama from a distance, and picked up the frogs and flew away.


We have to learn how to succeed in turbulent times, to do something out of the ordinary, and capture opportunities and markets that are left open by the big guys, who were licking their wounds. Use conventional or noval means, whatever necessary but has to be situational. Make phone calls, or door-to-door visitations, do flyers or tracks and ground level marketing communication. Identify the channel that gives higher returns, and evaluate these successes and build upon them. If you can make it as a sales person to succeed in the economic depression state, you will rise up above the rest after the period is over, and will remain on top.


Street

Quoting from [Street Smart]:

Quoting from [Jessica Lin]:

Hello Dear All,

I thinks every sales have met with this problem. We paied many efforts and do whatever we can to keep the the customers, but we still get no order at last. I'm in the troubled with this. So i'm thirsty for the help from sales masters? How to win the customer's trust and establish a longterm relationship with them? I will appreciate your good advices. Thank you!

Donna Cao

Dear Jessica,


First, this posting is in the wrong forum, should be in Sales and Marketing.


However, this part of the forum seems to be obscured and lack active participation. I am a Sales person, as well as marketing and there is so much to learn from the new media of marketing, that we cannot say anyone is an expert. If he says this, that will be the beginning of his downfall.


To do sales is like a relationship, as you mentioned, it is the building up of a communion with the people. Modern marketing methods differ from the traditional ones, when they say Promotion, or Advertisement as today it is called Communication. How true it is of the context, to build bridges, we have got to learn how to communicate with the others.


e-Commerce or doing commerce over the electronic media changes the level and mode of communication to dynamic form, changing from one-to-many to a one-to-one and a one-way to a two-way and even multiple-way communication.


Examples of one-way communication is to put up a bill board advertisement at the busy road junction where people see the picture, and read the message. Web site advertisement is rather different, it has become an inter-active channel of communication, a good website displays the merchandise, has a customerized site made for the particular visitor, with interactive feedback buttons to know more about the visitors, their likes and dislikes, preferences, buying habits, and perhaps their demographic data.


As a sales person, the role is just limited to selling the product. However there is no rules to restrict the sales person to just making quotations, waiting for inquiries and lobbying for sales. The enviroment has changed, the pond is shrinking and the fishes have to find new methods to survive and even to thrive over the others. Some fishes simply find small crav to hide and stay still for a long time, while others survive by eating the other weaker fishes. But there is always someone stronger and faster and it becomes likeThe smart fish will stay calm, do its assessment, cut down its costs, do less aggressive activities that are non-productive, look for opportunities and act upon them swiftly and decisively, with minimized risk and capital expenditure.



It is like a story of two cranes fighting over a meal of dead frogs. They fought each other, one bite on the neck, the other bite the leg. Both of them were injured and tired then fall to the ground and bled. Along came the third crane, watching the drama from a distance, and picked up the frogs and flew away.



We have to learn how to succeed in turbulent times, to do something out of the ordinary, and capture opportunities and markets that are left open by the big guys, who were licking their wounds. Use conventional or noval means, whatever necessary but has to be situational. Make phone calls, or door-to-door visitations, do flyers or tracks and ground level marketing communication. Identify the channel that gives higher returns, and evaluate these successes and build upon them. If you can make it as a sales person to succeed in the economic depression state, you will rise up above the rest after the period is over, and will remain on top.



Street

How to win the customer's trust and establish a longterm relationship with them?

How to win customers is to give them something that they think they are getting a very good price, so they will think they are getting a bargan. Value for money is very important and if your customers are getting value for money they will come to you time and time again.

esttablish long term relationship.

Well that come down to quite simply kipping your customer informed at all times and the more inforrmed you customer is about you and what you sell the more chance that that customer will buy from you time and time again.

I do hope that my reply is of help to you and lastly I would say to you as a business person "Love your custome and the market that you are in"

Quoting from [was7310]:

How to win the customer's trust and establish a longterm relationship with them?

How to win customers is to give them something that they think they are getting a very good price, so they will think they are getting a bargan. Value for money is very important and if your customers are getting value for money they will come to you time and time again.

esttablish long term relationship.

Well that come down to quite simply kipping your customer informed at all times and the more inforrmed you customer is about you and what you sell the more chance that that customer will buy from you time and time again.

I do hope that my reply is of help to you and lastly I would say to you as a business person "Love your custome and the market that you are in"

 

 

Dear friend,

Thanks for your kindly reply.

As what you said, price and quality is important for cuctomers. They always with the hope of buying the most goods with the least money. I can understand this mind. So our offer is reasonable in charge. Personaally, just have something to do is more meaningful to me tahn owning money.

As to the relationship with customers, i pay more attentions to that. I contact them well by email, but seldom make a call. I don't know if it is the reason that the customers reply lessly.

Best ragards!

Donna Cao

Quoting from [Jessica Lin]:

Hello Dear All,

I thinks every sales have met with this problem. We paied many efforts and do whatever we can to keep the the customers, but we still get no order at last. I'm in the troubled with this. So i'm thirsty for the help from sales masters? How to win the customer's trust and establish a longterm relationship with them? I will appreciate your good advices. Thank you!

Donna Cao

Quoting from [was7310]:

How to win the customer's trust and establish a longterm relationship with them?

How to win customers is to give them something that they think they are getting a very good price, so they will think they are getting a bargan. Value for money is very important and if your customers are getting value for money they will come to you time and time again.

esttablish long term relationship.

Well that come down to quite simply kipping your customer informed at all times and the more inforrmed you customer is about you and what you sell the more chance that that customer will buy from you time and time again.

I do hope that my reply is of help to you and lastly I would say to you as a business person "Love your custome and the market that you are in"

 

 

the more inforrmed you customer is about you and what you sell the more chance that that customer will buy from you time and time again.

Is that true?

Quoting from [Street Smart]:

Quoting from [Jessica Lin]:

Hello Dear All,

I thinks every sales have met with this problem. We paied many efforts and do whatever we can to keep the the customers, but we still get no order at last. I'm in the troubled with this. So i'm thirsty for the help from sales masters? How to win the customer's trust and establish a longterm relationship with them? I will appreciate your good advices. Thank you!

Donna Cao

Dear Jessica,


First, this posting is in the wrong forum, should be in Sales and Marketing.


However, this part of the forum seems to be obscured and lack active participation. I am a Sales person, as well as marketing and there is so much to learn from the new media of marketing, that we cannot say anyone is an expert. If he says this, that will be the beginning of his downfall.


To do sales is like a relationship, as you mentioned, it is the building up of a communion with the people. Modern marketing methods differ from the traditional ones, when they say Promotion, or Advertisement as today it is called Communication. How true it is of the context, to build bridges, we have got to learn how to communicate with the others.


e-Commerce or doing commerce over the electronic media changes the level and mode of communication to dynamic form, changing from one-to-many to a one-to-one and a one-way to a two-way and even multiple-way communication.


Examples of one-way communication is to put up a bill board advertisement at the busy road junction where people see the picture, and read the message. Web site advertisement is rather different, it has become an inter-active channel of communication, a good website displays the merchandise, has a customerized site made for the particular visitor, with interactive feedback buttons to know more about the visitors, their likes and dislikes, preferences, buying habits, and perhaps their demographic data.


As a sales person, the role is just limited to selling the product. However there is no rules to restrict the sales person to just making quotations, waiting for inquiries and lobbying for sales. The enviroment has changed, the pond is shrinking and the fishes have to find new methods to survive and even to thrive over the others. Some fishes simply find small crav to hide and stay still for a long time, while others survive by eating the other weaker fishes. But there is always someone stronger and faster and it becomes likeThe smart fish will stay calm, do its assessment, cut down its costs, do less aggressive activities that are non-productive, look for opportunities and act upon them swiftly and decisively, with minimized risk and capital expenditure.



It is like a story of two cranes fighting over a meal of dead frogs. They fought each other, one bite on the neck, the other bite the leg. Both of them were injured and tired then fall to the ground and bled. Along came the third crane, watching the drama from a distance, and picked up the frogs and flew away.



We have to learn how to succeed in turbulent times, to do something out of the ordinary, and capture opportunities and markets that are left open by the big guys, who were licking their wounds. Use conventional or noval means, whatever necessary but has to be situational. Make phone calls, or door-to-door visitations, do flyers or tracks and ground level marketing communication. Identify the channel that gives higher returns, and evaluate these successes and build upon them. If you can make it as a sales person to succeed in the economic depression state, you will rise up above the rest after the period is over, and will remain on top.



Street

Quoting from [Jessica Lin]:

Hello Dear All,

I thinks every sales have met with this problem. We paied many efforts and do whatever we can to keep the the customers, but we still get no order at last. I'm in the troubled with this. So i'm thirsty for the help from sales masters? How to win the customer's trust and establish a longterm relationship with them? I will appreciate your good advices. Thank you!

Donna Cao

Quoting from [adolphpg]:

Quoting from [Jessica Lin]:

Hello Dear All,

I thinks every sales have met with this problem. We paied many efforts and do whatever we can to keep the the customers, but we still get no order at last. I'm in the troubled with this. So i'm thirsty for the help from sales masters? How to win the customer's trust and establish a longterm relationship with them? I will appreciate your good advices. Thank you!

Donna Cao

You are not the lucky dog. so do i, upset all the time.

Quoting from [Jessica Lin]:


Welcome to the real world where we have to earn our living and all through life we perfect the art of marketing



In childhood a toddler markets himself by crying ho or throwing himself on the ground to get what he wants.



In marketing we use emotions, knowledge and blackmail in varying degrees and now i realise that there will be hawks who will jump on me for saying blackmail



CLASSIC example We try to protray to the buyer/Seller that there are otheres in line to take the offer we are making so he better hurry up or else the deal may go to someone else.



Every person no matter what position he occupies is a salesman even the CEO. he has to sell himself to all those below him so that they perform.



Marketing is selling with a college degree in othere words the more you are at it the more adept you become. Its a life of achievment and frustrations hard work.



Keeping the KISS philosphy you can get ahead of the crowd,


KEEP


IT


Simple


Short


Follow every lead, respond to every query.  Dont try to sell try and make a friend and in the process you will gain a customer. Try and sell a need the customers not yours. Offer solutions and impress that you are more than capable.



One tends to buy on trust so in gaining a friend you will build a clientelle and also gains friends for life.



SD