You might want to think twice before making another personal call during work hours.


Companies can now buy a service that automatically analyses phone calls made by office staff, figures out which are for business and which are personal, and delivers a monthly list of repeat offenders directly to top management.


"If you're making a 30-second call every morning at about 9 a.m. and the number doesn't match those used by your colleagues then we can guess fairly accurately that's your spouse," said Robert

Picton, product manager at South African IT firm Dimension Data.


Picton says that although other IT companies offer call analysis technology, Didata is the first to translate that information for managers.


Didata says a company can cut its phone costs by 10-15 percent by using the 'Guardian' monthly service, not to mention hours of manpower saved through increased productivity.


Employees might bristle at the thought of managers monitoring calls. But Didata says the system focuses only on those who run up huge bills or spend hours of work time on personal calls, and says no one listens in to the calls themselves.


"Obviously it is acceptable to make a few calls home," said Picton. "And this is about the minority who are spending 12 hours a month on the phone for non-business purposes and running up bills of $114.7.

Replying to [ResourcesAdmin]:I already asked the call list from the telephone company every months. And check by myself. If the number is strange from the suppliers, I can catch my employee..

KILOIA

Replying to [ResourcesAdmin]:
I have a very different opinion from those services being implemented by companies who worry about phone bills.
In America, the businesses usually buy flat rate from telephone companies. Let's say they pay 50 dollars for unlimited use of phones for local calls, you make one call or on hundred a day, you pay the same. Also allowing employees calling home is a good idea, the more in contact with familty members the the more the employee will be calm, no worries, so they would focus on working.

Besides, telecom expenses could be write-off from taxes, so they are part of the cost of doing business, so those expenses are deductible from your taxes; no need to worry, if you call your wife every day at 9:00am, or once a month. What matters is the employee, he should be OK to perform his best, and that should be
the attitude when providing phone services in the office.. Looking for
some software with strong Data Mining capabilities to identify personal calls from all the calls done from company phone, could be used as "good data" on research for how often employees call home. So they can plan a new strategy, based on the feedback provided. Worry on how to make more productive to your employees, rather than going stingy with phone use.
Vicente

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