Dear Members,


I know it may be a bit off-topic for here, but I hope you can help me.


I have a Samsung SGH L-288 mobile phone (my understanding is it is only sold in China), I received it from my sister who was at the Olympic Games.


The problem is that the mobile phone does not work now. At the local Samsung centre I was told it is some memory problem that can be solved by firmware update, but there is no software for this in my country, only in China.


I tried to contact Samsung in China, but it is only in Chinese which I do not speak good enough to explain my problem. So my question is, do anyone of you know a contact at Samsung China where I can make my request in English? The warranty page at Samsung.cn communicates only in Chinese.


Thanks in advance.


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Quoting from [Gabor Bathori]:

Dear Members,


I know it may be a bit off-topic for here, but I hope you can help me.


I have a Samsung SGH L-288 mobile phone (my understanding is it is only sold in China), I received it from my sister who was at the Olympic Games.


The problem is that the mobile phone does not work now. At the local Samsung centre I was told it is some memory problem that can be solved by firmware update, but there is no software for this in my country, only in China.


I tried to contact Samsung in China, but it is only in Chinese which I do not speak good enough to explain my problem. So my question is, do anyone of you know a contact at Samsung China where I can make my request in English? The warranty page at Samsung.cn communicates only in Chinese.


Thanks in advance.


c[ ]

Hi Gabor,

Go to following page for L288 and see if you could download the firmware and software you needed:

http://www.samsung.com/cn/support/download/supportDown.do?group=mobilephones&type=mobilephones&subtype=gsm&model_nm=SGH-L288&mType=SW&dType=D&vType=R

If you need more help, drop me a line.

Cheers,

Sophie

Hello Sophie,


(your name is the same as my sister's who gave this phone to me:))


I will try it, I hope it works, then let you know! Thank you at first.


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Hello,


I downloaded the software but it is the same as the program found on the CD supplied with the phone. It does not really help, I need to switch on my phone to connect it to this surface, but this is exactly the problem, my phone does not switch on. I need the very software the phone uses for working (not the user surface).


Therefore, it would be the best if I could contact an English-speaking technician at Samsung China directly. Do you have an idea?


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