Community > Forums > China Forum > Dealing with Chinese Suppliers
Post a topic Post a survey Forum Guidelines

Dealing with Chinese Suppliers 583 replies,111071 views

#1

Why is it so frustrating trying to deal with chinese suppliers?

Everyone of them acts like they are going to get rich on the first order and don't seem to understand the concepts of creating a relationship that is a win-win and starting with lower quantities until trust, service level and quality have been proven.

It seem also that all of them speak some english but none speak good english and the level of english speaking ability or desire changes on a daily basis with the same person.

The common thread seems to be they want money but don't want to create awin-win relationship.

Can anyone provide me with some perspective from the trenches that maybe I'm just not getting my mind wrapped around?







Share to:



#2
Re: Dealing with Chinese Suppliers
Quoting from [bigbadlarry111]:

Why is it so frustrating trying to deal with chinese suppliers?

Everyone of them acts like they are going to get rich on the first order and don't seem to understand the concepts of creating a relationship that is a win-win and starting with lower quantities until trust, service level and quality have been proven.

It seem also that all of them speak some english but none speak good english and the level of english speaking ability or desire changes on a daily basis with the same person.

The common thread seems to be they want money but don't want to create a win-win relationship. 

Can anyone provide me with some perspective from the trenches that maybe I'm just not getting my mind wrapped around? 



[em1]dear my friend:

Mand chinese supplier want have a long term mutual benifit with there customer.

for the sincerely and honesty.

the trade need be based on the mutual trust and mutual understand

yours Lily 

#3
Re: Dealing with Chinese Suppliers

There are a lot of things at play here but the most important thing to remember is this. If every seller in China spoke perfect English and was professional then there would be no need for middle men and your customers would just buy direct from China themselves. So the very frustrations that we encounter are the very things that protect the industry in my opinion.

1. Professionalism - this is a cultural thing. Many Chinese people deal with problems after they become a problem whereas many foreigners try to avoid problems. It is not uncommon for a supplier to discover a problem during production that could be easily fixed but they choose not to tell the customer in the hope that the customer will just accept it. They wont tell you early as they would then need to fix it. So they will either tell you once it is too late to fix, or let you find out when you receive the production. Perhaps this could be seen as dishonesty, but then again perhaps it is just optimism on their behalf!

2. English ability - this will depend a lot upon the type of supplier that you deal with and the price you pay. Smaller, cheaper factories outside of major cities tend to offer lower wages and therefore attract recent graduates or those whose English abilities are not the best. Once those sales staff have become competant they tend to move to higher paying jobs in larger factories or larger cities and often those factories charge more for products. So the price is low in some factories for a reason.

3. Bear in mind that often factory bosses cannot speak Englsh so their only guide to the capability of an English speaking staff member may be a test score. China has a national English test ranking but even individuals with the highest ranking can sometimes be very lacking in English comprehension ability as a lot of the testing is theoretical rather than practical.

4. In line with the above most sales staff prefer to communicate via messenger or email rather than telephone as their reading and writing comprehension is much better than their speaking and listening.

5. Sales - most sales staff are under considerable pressure to close deals. That pressure may be financial or may be the potential loss of their job. So when they see the potential for a sale they will often jump the gun to get to the finish line and get the money into the bank acct. You are probably not going to be able to change this so the best that you can do is to explain clearly in a point form basis how you work.

6. Inline with the above most sales staff are pretty transient in factories which is why they do not really care about potential sales in the future. They are only concerned with getting the best sale that they can now. This can conflict with your plans in building long term business slowly.

So my recommendations are as follows:

a. If you want good quality communication abilities and sales professionalism then stick with larger factories in larger cities and pay the price premium for this. These factories will often have English speaking management which will be more attuned to customer service and long term relationships - but bear in mind that many of these factories have long term relationships with large customers so if your orders are too small they may reject them.

b. If you want lower prices and enthusiasm from the seller even if you are a small buyer then you are probably best to stick with small factories. They will be a lot more work for you, but the returns can be very beneficial also.

#4
Re: Dealing with Chinese Suppliers
Broadly speaking, Chinese web sales people are "nobodies" in the overall factory hierarchy and they are often just as frustrated as Western buyers with behind-the-scene autocratic managers and poor quality product.
 
Forget the Chinglish. Forget the relationship. Stick with hard facts only ... like factory audits and pre-shipment inspections to ascertain quality before you part with money. 
#5
Re: Re: Dealing with Chinese Suppliers
Quoting from [Aussie]:

Broadly speaking, Chinese web sales people are "nobodies" in the overall factory hierarchy and they are often just as frustrated as Western buyers with behind-the-scene autocratic managers and poor quality product.
 
Forget the Chinglish. Forget the relationship. Stick with hard facts only ... like factory audits and pre-shipment inspections to ascertain quality before you part with money. 

i think the chinese supplier 's Standard Service must include,we can do our best to complete them.
1)Production Inspection

2) During Production Inspection

3) Pre-Shipment Inspection

4) Loading Supervision

hope all of member can be succesfull in your businesss,find the satisfied goods that you want.

yours

Lily


5) Plant Evaluation

 

#6
Re: Dealing with Chinese Suppliers
 



In fact,  evry sales  is  anxious to get  first order when she face to a new customer  in china,  although  she /he is poor in English , remember that  Enghlish is not   monther laugue in china, maybe  she /he can write email fuquetly  ,however , oral  English is poorer than writing English .so please don't critial about laugue obesticles, as  possible as to  communication with each other

Good quality is very importmant for  factory or trader comapny,. so they will arrange people to insepect goods during mass production.

My freinds , please trust chinese sales, most of  them  are resposiblity to  their job.

yours may , 208-12-22

happy new year

#7
Re: Dealing with Chinese Suppliers
Quoting from [bigbadlarry111]:

Why is it so frustrating trying to deal with chinese suppliers?

Everyone of them acts like they are going to get rich on the first order and don't seem to understand the concepts of creating a relationship that is a win-win and starting with lower quantities until trust, service level and quality have been proven.

It seem also that all of them speak some english but none speak good english and the level of english speaking ability or desire changes on a daily basis with the same person.

The common thread seems to be they want money but don't want to create a win-win relationship. 

Can anyone provide me with some perspective from the trenches that maybe I'm just not getting my mind wrapped around? 



 




This is depend on what product you looking for, if export to USA, much product need UL/FCC license, most of the China factory will NOT to apply the license, until they got the large order

because most of the license need US$30000-US$50000, so if they don't have large order, they will NOT to apply such license, this license fee can make much product to sell in china or another country.

For the language, because English is not  the mother language from china, even Mandarin is the second language too, just like most Hong Kong people like can't speak Mandarin, off course we need to improve the language level...... 

 

 

#8
Re: Re: Dealing with Chinese Suppliers
Quoting from [jessy44]:

 




In fact,  evry sales  is  anxious to get  first order when she face to a new customer  in china,  although  she /he is poor in English , remember that  Enghlish is not   monther laugue in china, maybe  she /he can write email fuquetly  ,however , oral  English is poorer than writing English .so please don't critial about laugue obesticles, as  possible as to  communication with each other

Good quality is very importmant for  factory or trader comapny,. so they will arrange people to insepect goods during mass production.

My freinds , please trust chinese sales, most of  them  are resposiblity to  their job.

yours may , 208-12-22

happy new year



As a manufactory of suppliers ,i agree with you ..Maybe sometimes we are not profession in english ,but we have try our best to seveive to our customer .
#9
Re: Dealing with Chinese Suppliers
Quoting from [bigbadlarry111]:

Why is it so frustrating trying to deal with chinese suppliers?

Everyone of them acts like they are going to get rich on the first order and don't seem to understand the concepts of creating a relationship that is a win-win and starting with lower quantities until trust, service level and quality have been proven.

It seem also that all of them speak some english but none speak good english and the level of english speaking ability or desire changes on a daily basis with the same person.

The common thread seems to be they want money but don't want to create a win-win relationship. 

Can anyone provide me with some perspective from the trenches that maybe I'm just not getting my mind wrapped around? 



this is a good topic,

yes, you are right, most of chinese sellers are not  have enough experience about the foreign culture,

they can get very high marks during written test and can not speak english frequently, that is the result of culture differences and also they are not practising spoken&listenning english, (but personalling speaking, i dislike written english and prefer spoken and listenning english, and i would like to call my custoemrs rather than write endless emails,)

that is why most of the buyers would like to buy from HK, Taiwan, coz they have more chances to speak english and more access to communicate with foreigners.

at the same time, english is a language like chinese, the usage is to communicate, you can consider the foerign suppliers(to you) to be a child who is not very speaking smoothly,may be you can see it like this: when a child want to have breakfast, he would say" i.... want ... breakfast...."  you will see he is hungary and he wants to have breakfast, etc, the life will be much better i think,

good day to you,

friend Frank 

#10
Re: Re: Dealing with Chinese Suppliers
Quoting from [Egernia]:

There are a lot of things at play here but the most important thing to remember is this. If every seller in China spoke perfect English and was professional then there would be no need for middle men and your customers would just buy direct from China themselves. So the very frustrations that we encounter are the very things that protect the industry in my opinion.

1. Professionalism - this is a cultural thing. Many Chinese people deal with problems after they become a problem whereas many foreigners try to avoid problems. It is not uncommon for a supplier to discover a problem during production that could be easily fixed but they choose not to tell the customer in the hope that the customer will just accept it. They wont tell you early as they would then need to fix it. So they will either tell you once it is too late to fix, or let you find out when you receive the production. Perhaps this could be seen as dishonesty, but then again perhaps it is just optimism on their behalf!

2. English ability - this will depend a lot upon the type of supplier that you deal with and the price you pay. Smaller, cheaper factories outside of major cities tend to offer lower wages and therefore attract recent graduates or those whose English abilities are not the best. Once those sales staff have become competant they tend to move to higher paying jobs in larger factories or larger cities and often those factories charge more for products. So the price is low in some factories for a reason.

3. Bear in mind that often factory bosses cannot speak Englsh so their only guide to the capability of an English speaking staff member may be a test score. China has a national English test ranking but even individuals with the highest ranking can sometimes be very lacking in English comprehension ability as a lot of the testing is theoretical rather than practical.

4. In line with the above most sales staff prefer to communicate via messenger or email rather than telephone as their reading and writing comprehension is much better than their speaking and listening.

5. Sales - most sales staff are under considerable pressure to close deals. That pressure may be financial or may be the potential loss of their job. So when they see the potential for a sale they will often jump the gun to get to the finish line and get the money into the bank acct. You are probably not going to be able to change this so the best that you can do is to explain clearly in a point form basis how you work.

6. Inline with the above most sales staff are pretty transient in factories which is why they do not really care about potential sales in the future. They are only concerned with getting the best sale that they can now. This can conflict with your plans in building long term business slowly.

So my recommendations are as follows:

a. If you want good quality communication abilities and sales professionalism then stick with larger factories in larger cities and pay the price premium for this. These factories will often have English speaking management which will be more attuned to customer service and long term relationships - but bear in mind that many of these factories have long term relationships with large customers so if your orders are too small they may reject them.

b. If you want lower prices and enthusiasm from the seller even if you are a small buyer then you are probably best to stick with small factories. They will be a lot more work for you, but the returns can be very beneficial also.



this is a VERY GOOD REPLY,

can we be friends pls?

wanting for you.

Frank

#11
Re: Dealing with Chinese Suppliers
Quoting from [bigbadlarry111]:

Why is it so frustrating trying to deal with chinese suppliers?

Everyone of them acts like they are going to get rich on the first order and don't seem to understand the concepts of creating a relationship that is a win-win and starting with lower quantities until trust, service level and quality have been proven.

It seem also that all of them speak some english but none speak good english and the level of english speaking ability or desire changes on a daily basis with the same person.

The common thread seems to be they want money but don't want to create a win-win relationship. 

Can anyone provide me with some perspective from the trenches that maybe I'm just not getting my mind wrapped around? 





My oral English is very  poor now . But i have the confidence to improve it.

Forum Guidelines

For general Alibaba.com customer inquires, please contact Alibaba Service Center.
To lodge a dispute/complaint, please visit our Complaints Center.
For general AliExpress customer inquiries, please contact AliExpress Customer Support.
If any posts corresponding to the categories above are located in the Forums, they will be deleted without prior notice.
Subject:
Message: