I have a urgent case as bellow:
I have a customer from Australia, this company is a big one and get awards for their company.
They have an order on us, it is the second time they placed order on us, the amount for this order is about US$3000,
On 11th Nov, we found that the money stoped at my bank with the reason that the notes saying the invoice no. or cost of goods, company name etc, as what I am using is the personal account. I asked my clients to indicate their bank to amend it to cancel that notes. But the time is urgent, the goods would reach the port on 15th or 17th Nov., and after I got the money I have to send documents and B/L by courier. the problem is that my clients said that they need goods urgently and ask me to send documents first and they would follow up the payment.
Now, What can I do?
If Aussie could reply me, that would be better, you are from Australia too.
Replying To [Elecpack]:I would never send the documents without payment, as once you send the documents, you have absolutely NO guarantee that you will ever see your money.
If it is an LC, then the documents should be handed to your bank so they can claim on the LC.
If there are discrepancies in the documents, your bank can ask the buyer to accept the discrepancies, and still exchange the documents for payment.
Alternatively, you can ask your customer to pay by way of TT, and as soon as you receive the funds, you can send the documents to him via Courier, which will only take about 3-4 days.
If your customer does not have teh documents when the goods arrive in Australia, then he will be charged storage fees, and the goods will not be released until he can produce the origina
Quoting from [Elecpack]:I have a urgent case as bellow:
I have a customer from Australia, this company is a big one and get awards for their company.
They have an order on us, it is the second time they placed order on us, the amount for this order is about US$3000,
On 11th Nov, we found that the money stoped at my bank with the reason that the notes saying the invoice no. or cost of goods, company name etc, as what I am using is the personal account. I asked my clients to indicate their bank to amend it to cancel that notes. But the time is urgent, the goods would reach the port on 15th or 17th Nov., and after I got the money I have to send documents and B/L by courier. the problem is that my clients said that they need goods urgently and ask me to send documents first and they would follow up the payment.
Now, What can I do?
If Aussie could reply me, that would be better, you are from Australia too.
Hi I'm an Australian and have been importing for over 20 years.
I guess its a matter of trust and fortunately its only $3000, So if you send the BL now and the company delays the payment then you call them and note you won't trust tem again. Most Australians won't try to steal your goods only delay sending the money.
But you could hold the BL and when you receive the money then send the documents and tell them you must get the money first they will be annoyed but understand.
It all depends on how well and how long you have known this customer.
I hope this helps
Richard
Standard practice would be to send copies of the documents to show the buyer that all is in order and then only send on originals after receiving payment. I would not vary that as the risk in that case will be all yours. If they cannot afford to send you $3,000 in the correct manner then you need to ask can you afford not to collect the $3,000 after the goods have been sent?!! I wouldnt take the risk.
Quoting from [axius]:Quoting from [Elecpack]:I have a urgent case as bellow:
I have a customer from Australia, this company is a big one and get awards for their company.
They have an order on us, it is the second time they placed order on us, the amount for this order is about US$3000,
On 11th Nov, we found that the money stoped at my bank with the reason that the notes saying the invoice no. or cost of goods, company name etc, as what I am using is the personal account. I asked my clients to indicate their bank to amend it to cancel that notes. But the time is urgent, the goods would reach the port on 15th or 17th Nov., and after I got the money I have to send documents and B/L by courier. the problem is that my clients said that they need goods urgently and ask me to send documents first and they would follow up the payment.
Now, What can I do?
If Aussie could reply me, that would be better, you are from Australia too.
Hi I'm an Australian and have been importing for over 20 years.
I guess its a matter of trust and fortunately its only $3000, So if you send the BL now and the company delays the payment then you call them and note you won't trust tem again. Most Australians won't try to steal your goods only delay sending the money.
But you could hold the BL and when you receive the money then send the documents and tell them you must get the money first they will be annoyed but understand.
It all depends on how well and how long you have known this customer.
I hope this helps
Richard
Yes, I do know that we can only release the original B/L unless we get the payment, posting this topic is just to find some special way could be recommended.
Quoting from [Elecpack]:
If the payment terms is western union, it is very easy to change the name the money come to you in a minute. So after you receved the money, you can send the B/L as soon as possible.
Quoting from [Elecpack]:I have a urgent case as bellow:
I have a customer from Australia, this company is a big one and get awards for their company.
They have an order on us, it is the second time they placed order on us, the amount for this order is about US$3000,
On 11th Nov, we found that the money stoped at my bank with the reason that the notes saying the invoice no. or cost of goods, company name etc, as what I am using is the personal account. I asked my clients to indicate their bank to amend it to cancel that notes. But the time is urgent, the goods would reach the port on 15th or 17th Nov., and after I got the money I have to send documents and B/L by courier. the problem is that my clients said that they need goods urgently and ask me to send documents first and they would follow up the payment.
Now, What can I do?
If Aussie could reply me, that would be better, you are from Australia too.
1, Please follow the payment terms you both agreed at the very begining.
2, If it is not Telex Release, Just send them the B/L copy.
3, Remember, you both are at the same situation, You are not passive.