I'd like to quote an article here to share with you the necessity to control the cost of business :




In today's fast moving business environment it is important to provide customers with timely support when problems occur. Effective customer support keeps customers happy and improves your ability to keep them as a customer. Customer Support modules within CRM systems provide this functionality.



Customer problems may be ones that can be resolved with a known or researched solution. Some problems, though, cannot be resolved in this way. These problems involve the design of the product or software. Many companies today use Defect Tracking Systems to help them track and manage these issues. These same systems can also help them manage feature and enhancement requests, and help plan and document product releases.


Frequently the Customer Support system and the Defect Tracking System are separate pieces of software. Usually they do not talk to one another. So when a support problem needs to be reported to Engineering, first the Support Agent needs to document the  problem, and then the Engineer has to enter this data into the Defect Tracking System. And the Engineer may not have access to all the information collected by Customer Support, and may have to retrace steps already taken by the Support Agent.



Companies who get the best results from their Customer Support and Defect Tracking development systems are those who use integrated system. Maintaining two different systems has many costs and issues. They cost more to use and support, and they inhibit the flow of information to engineering of possible product problems, and the flow of information to support about problems that have been resolved.

 

 


 

You should not strive to survive the crisis. If you want to survive it, you must try to use the crisis for your own advancement and get the most of it. You should make use of the falling prices and that the situation makes it worse for your competitors, and the customers actively  looking for new, better suppliers.


In a crisis you get either lost or make the big jump. There is no such way as simply surviving. If you are not ready to take a chance, you will simply disappear.


Remember the Chinese word for crisis: it consists of two words meaning "danger - chance", right? For example, the 25 richest Russian billionaries lost 230 bn USD altogether during the first day of the financial crisis, while Warren Buffett, the American investor made a profit of 8 bn USD in a single afternoon through buying devaluated US bank shares and selling them after the Congress announced the support package.


If you are afraid you are lost. This is exactly why the crisis happened.

c[]

Quoting from [Gabor Bathori]:


You should not strive to survive the crisis. If you want to survive it, you must try to use the crisis for your own advancement and get the most of it. You should make use of the falling prices and that the situation makes it worse for your competitors, and the customers actively  looking for new, better suppliers.



In a crisis you get either lost or make the big jump. There is no such way as simply surviving. If you are not ready to take a chance, you will simply disappear.



Remember the Chinese word for crisis: it consists of two words meaning "danger - chance", right? For example, the 25 richest Russian billionaries lost 230 bn USD altogether during the first day of the financial crisis, while Warren Buffett, the American investor made a profit of 8 bn USD in a single afternoon through buying devaluated US bank shares and selling them after the Congress announced the support package.



If you are afraid you are lost. This is exactly why the crisis happened.


c[]

Thanks for your advice.

But how , I mean ,how to reduce the daily company cost including salaries , production costs and so on ......

on one side ,there is the motivation for employees , one the other side , there is the high cost and less and less profit..

 

I understand what you ask. I think it is better to get the most of the costs you pay anyway instead of cuts here-and-there. You must analyze your costs and see how much do you give away for what. Perhaps you could find better suppliers of raw materials... perhaps you could outsource your forwarding and sell your truck... perhaps you could save on phone costs if you use skype or similar... but you must make your calculations first.


Decreasing wages is a dramatic step and most companies would not do it unless there is no other way. You must respect the loyality of your employees especially in hard times. I think so.


c[]

Quoting from [cutnake]:


I'd like to quote an article here to share with you the necessity to control the cost of business :





In today's fast moving business environment it is important to provide customers with timely support when problems occur. Effective customer support keeps customers happy and improves your ability to keep them as a customer. Customer Support modules within CRM systems provide this functionality.




Customer problems may be ones that can be resolved with a known or researched solution. Some problems, though, cannot be resolved in this way. These problems involve the design of the product or software. Many companies today use Defect Tracking Systems to help them track and manage these issues. These same systems can also help them manage feature and enhancement requests, and help plan and document product releases.



Frequently the Customer Support system and the Defect Tracking System are separate pieces of software. Usually they do not talk to one another. So when a support problem needs to be reported to Engineering, first the Support Agent needs to document the  problem, and then the Engineer has to enter this data into the Defect Tracking System. And the Engineer may not have access to all the information collected by Customer Support, and may have to retrace steps already taken by the Support Agent.




Companies who get the best results from their Customer Support and Defect Tracking development systems are those who use integrated system. Maintaining two different systems has many costs and issues. They cost more to use and support, and they inhibit the flow of information to engineering of possible product problems, and the flow of information to support about problems that have been resolved.


 


 



 

It is easier said then done, nothing is perfect, and so do those customer support systems. They are just softwear setting up in computer, taking up CPU when operating them.

To me Excel is enough for me to do all my customer support job. Excel helps me to tracking the orders, I can keep the progress of an order in record, when we receive orders, when the Fit samples are ready and sent to customer, when PPS are ready, when the main fabric, accessories and color breakdown been confirmed and fabric for test been sent. you can see very clear on the excel, and from what you have in record, you can easily make conclusion that whether this order is able to catch up the delivery time..

And we'd better online so that when our customers have any questions, they know where to find us.

ERP is very helpful, for large companies, and factories.