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How should I do when clients visiting our factory ?
Post 1 of 16

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !

Award 10 MVPs ( What's this? )for the best answer.
07 Oct 2008 03:25
Post 2 of 16
takeiteasy98
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Overall Ranking MVP:545 Rank:334
Quoting from [pcb assembly]:

I am from a PCB ,PCBA factory , and I just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But I truly do not know what should I arrange for this visitors .Because our factory and office are located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a good introduction of our factory and workshop.So , here I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



try to be friendly and professional .


07 Oct 2008 18:58
Post 3 of 16
sunnyjinweihua0303
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No Company Website yet
Overall Ranking MVP:-24 Rank:1,807,343
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



Oh actually I'm very experienced in such situation, when I just worked in my company for just one week, one of the customers asked for factory visit.  I'm very nervous when I got the news, while I accepted her request at last.

Firstly I just tell her the truth that I'm on board newly  in this area and beg for her forgive. Then I guide her from the airdrome to our factory and show her the famous and main place in our city on the way to factory. Also, I introduced the general situation and main products for our factory according to my understand. In factory, I show her the place and equipment she interested in.  At last we have a good lunch together and say goodbye in the airdrome.

09 Oct 2008 23:07
Post 4 of 16

[em3] I like people coming & visiting our factory! Actually, I always try my best to invite them here once they are in China!

I think inquiry is just a small chance, i present a quote, but never give too much hope on it; Visiting is a great chance!

This is my own experience. I just graduated a few months ago; our factory just enter the worldwide market  for a few months. This is my first job & I am the only one who in charge of froeign trade business here.

Guess how well we do? We got our first order in the second month, not a small one (of course not a really big one), about two containers I think (we just need to transport the products to that client's storehouse.) Yesterday, they came here for a second time and spent 10 mins to check the product & more time to have free talk with us. They gave this order to us last time (the first time) they came here ! Before that, we never talk at all except a reserve call.

Not every client will give us order though they come.

We will have another order middle this month once our sample (OEM product) pass (I believe it can!). That client visited us and we went to their office.

They would like to spend time for u = they want to do business with u! So be confident and show them your factory/company!

I was told that clients pay much attention to the workshop, is that true? Any body know that please let me know.

I am going to meet more clients next monday... I will do my best![em7]

10 Oct 2008 06:09
Post 5 of 16
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



Never nervous, Just take them as normal visitors,   talk about some interesting topic on the way to your factory , such as our customs, history , movie, even the spreading of Iphone,....in all, everything is OK, to know of a person need exchange minds in different domain , Man , do have more trys! Not each visitor will place you a PO, with PO, he is a normal visitor ,no need additional attentions! Do yourself !
10 Oct 2008 08:12
Post 6 of 16
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



Be honest. Say everthing openly. Veiling something makes you anxious. Unveiling someting makes you free.
10 Oct 2008 10:24
Post 7 of 16
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



Be confident and friendly! just like meet a fresh friend ,and take it easy
11 Oct 2008 01:59
Post 8 of 16
Vivien_xu
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No Company Website yet
Overall Ranking MVP:74 Rank:60,015
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



Just pass by
13 Oct 2008 01:53
Post 9 of 16
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



I think it is very good if the customer wants to visit your company. That will show them how you work directly. just be friendly and honest. you can take them as your friend and always remember that they are human being. don't worry. be confident and friendly.
13 Oct 2008 23:56
Post 10 of 16
bailey
offline
No Company Website yet
Overall Ranking MVP:52 Rank:124,930
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !



be honest and polite. treat them as friends. service them by heart and soul.
15 Oct 2008 00:56
Post 11 of 16
Quoting from [pcb assembly]:

I am  from a PCB ,PCBA factory , and I  just come here for two months .These days , I always meet some clients who want to visit our factory before giving us an enquiry .But  I truly do not know what should I arrange for this visitors .Because our factory and office are  located in hte same place ,so I always asked our colleague or manager for help.But they are busy some time , and I do not think they can have a  good introduction of our factory and workshop.So , here  I want to have some advice and factory introduction procedures from you .

Please do not hesitate to help ,your advice will be high appreciated !

You should know as much as possible about your visitors before their coming. Show them you professionism and hospitality so as to make yourself impressed and stand in a good position when they're considering to place orders.

15 Oct 2008 01:59
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