Hi, all

Here I have an experience that I am dealling with the suppliers in China, this may remind you something when you are dealing with Chinese suppliers, Even though I am a Chinese, I also want you to learn the "defective of Chinese":

My Clients have $300 left on one supplier(we call it "A") from last order, this supplier is from Shangdong Province, and now my client want this supplier to transfer it to another supply("B) by RMB, and also ask them to send a sample to B, B is from Henan Province.

 I am working as an office in Shenzhen to represent my clients in China, so I call them to do as my clients required.

First, I called B to check whether they are willing accept to let us have A's sample to send together to my clients, B said that their company never combine other supplier's products, and their company do not prohibited, then I said some words to them that "my clients is now placing samples from all suppliers, and we will soon have a container to fill big orders", as I know that my clients place a small order on them, maybe they are not so serious with my clients. after my words, they said they would talk to the company and reply later, then I got reply from them that they finally allow to accept it.

Second I called  A (who we have $300 on them)to send parcel to B, but they reply as bellow: "we will refuse to deliver the goods if B do not accept sending our goods together with them, or, if you refuse to supply an courier account for freight collect, we will not deliver it too." it is a very simply question, why A thinks so much.  if that do not accepted by B, why we ask her to send goods combine with others. Moreover, We already ask them to deliver goods to another supplier, so what's the use for A to require an courier account, as we have paid the sample cost.

Then, I heard from my clients that "B" was not willing to accept RMB, how crazy that a Chinese company do not accept RMB, but prefere to have USD, I know they may need the USD for record to apply for return tax, but it is just $300, even this is a bit use to them, but how much can they get from the return tax, even though they can get it, it is a very small benefit, why can't they service clients better to instead of that small benefit there may be.

We have no way, soc asked A to transfer to B  by USD, but A not willing to send by USD.

We are now still dealing with them for the problem, you can see, even I am a Chinese, I want to say to them " you are mad".

Quoting from [Elecpack]:

Hi, all

Here I have an experience that I am dealling with the suppliers in China, this may remind you something when you are dealing with Chinese suppliers, Even though I am a Chinese, I also want you to learn the "defective of Chinese":

My Clients have $300 left on one supplier(we call it "A") from last order, this supplier is from Shangdong Province, and now my client want this supplier to transfer it to another supply("B) by RMB, and also ask them to send a sample to B, B is from Henan Province.

 I am working as an office in Shenzhen to represent my clients in China, so I call them to do as my clients required.

First, I called B to check whether they are willing accept to let us have A's sample to send together to my clients, B said that their company never combine other supplier's products, and their company do not prohibited, then I said some words to them that "my clients is now placing samples from all suppliers, and we will soon have a container to fill big orders", as I know that my clients place a small order on them, maybe they are not so serious with my clients. after my words, they said they would talk to the company and reply later, then I got reply from them that they finally allow to accept it.

Second I called  A (who we have $300 on them)to send parcel to B, but they reply as bellow: "we will refuse to deliver the goods if B do not accept sending our goods together with them, or, if you refuse to supply an courier account for freight collect, we will not deliver it too." it is a very simply question, why A thinks so much.  if that do not accepted by B, why we ask her to send goods combine with others. Moreover, We already ask them to deliver goods to another supplier, so what's the use for A to require an courier account, as we have paid the sample cost.

Then, I heard from my clients that "B" was not willing to accept RMB, how crazy that a Chinese company do not accept RMB, but prefere to have USD, I know they may need the USD for record to apply for return tax, but it is just $300, even this is a bit use to them, but how much can they get from the return tax, even though they can get it, it is a very small benefit, why can't they service clients better to instead of that small benefit there may be.

We have no way, soc asked A to transfer to B  by USD, but A not willing to send by USD.

We are now still dealing with them for the problem, you can see, even I am a Chinese, I want to say to them " you are mad".

oh man this is not good, bad impression.

While I can understand the buyers frustrations here I am also sympathetic to the sellers situation.

If the products from both suppliers are the same or similar then I do understand Factory A not wanting to send their products to Factory B for shipment. They may be concerned that either their products will not go past the second factory who will keep and copy them. I believe that this is why they want the courier account details of the buyer so that they know that the products will actually end up with a foreign customer and not a competing local factory.

Regarding the USD and RMB issue I guess that it depends upon the price that was quoted and paid for the products. If the prices agreed to were USD FOB prices then that is what you need to pay as those prices factor in the tax rebate. If you wanted to pay locally in RMB then you really need to request either RMB FOB or RMB EXW prices. Not all factories are happy with all currencies so you need to work this out up front not after the order has been placed.

Of course all of this is frustrating if you are a legitimate customer and you have no intention of doing a dirtry deal on the first factory, but they dont know you and you need to spend a bit more time builing some trust with them first before asking them to leave themselves vulnerable.