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How to do when the customer asks for price list?
Post 1 of 21
brucezhangyihua
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Many customers asks for the price list but the prices variy according to the market ,not fixed ,and the price depends on the customer's quanttity ,requirements ,so the price is not fixed ,how should i do when a customer asks me for a complete price list  of my products ? 

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30 Aug 2008 09:03
Post 2 of 21

I think the answer depends upon what products you sell, how you sell them, and what most of your customers expect.

The standard situation from manufacturers is that prices are based upon quantity and costs at production time. This seems to be the situation that you are in. So you just need to explain this briefly but clearly to your customers. In most cases customers will understand this and the ones that do have a problem with it are most likely new to the business themselves.

If your product is one that attracts a lot of newcomers to foreign trade and you want to build business with those customers then why not just put together a standard price list based upon you MOQ. State the terms of the prices, state a validity time for the prices, and state clearly that you can offer better prices for higher quantiities.

At the end of the day I think buyers are much better off getting prices based upon their specific needs, but if your customers want prices first then why not give them what they want.

Some suppliers will say that those 'buyers' may be competitors checking your prices and they may be right but so what. They may not be and if they are potential customers you do not want to lose them.

30 Aug 2008 20:11
Post 3 of 21
Quoting from [brucezhangyihua]:


Many customers asks for the price list but the prices variy according to the market ,not fixed ,and the price depends on the customer's quanttity ,requirements ,so the price is not fixed ,how should i do when a customer asks me for a complete price list  of my products ? 


tell him the truth.
31 Aug 2008 20:35
Post 4 of 21
jason-0525
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[em1]I always face that problem too. I always give them the price with the valid time and MOQ. Just treat all your customers with all your sincerity.  
31 Aug 2008 21:03
Post 5 of 21
Quoting from [brucezhangyihua]:


Many customers asks for the price list but the prices variy according to the market ,not fixed ,and the price depends on the customer's quanttity ,requirements ,so the price is not fixed ,how should i do when a customer asks me for a complete price list  of my products ? 

01 Sep 2008 02:54
Post 6 of 21
Quoting from [brucezhangyihua]:


Many customers asks for the price list but the prices variy according to the market ,not fixed ,and the price depends on the customer's quanttity ,requirements ,so the price is not fixed ,how should i do when a customer asks me for a complete price list  of my products ? 



Sometimes I came across the similiar situation.  I am reluctant to quote. I will make the quotation with MOQ and remark the quotation valid days.

 

01 Sep 2008 06:04
Post 7 of 21
Quoting from [brucezhangyihua]:


Many customers asks for the price list but the prices variy according to the market ,not fixed ,and the price depends on the customer's quanttity ,requirements ,so the price is not fixed ,how should i do when a customer asks me for a complete price list  of my products ? 



Qualify them as to what type of customers are they.  Are they end users who need the product for their own use, are they channel customers who will resell the products, or are they wholesalers who will resell to channel customers and then sell to end users. 

Also ask key questions like what products are they most interested in?  What kind of quanitity do they need?  What is their business and what kind of volume did they do last year?  These questions will lead you in the right direction.  By just giving a price list to anyone, most likely your list will be in the wrong hands like a competitor or another person who can use that information against you and your organization.

Through qualifying the leads, you will better serve your customer and have more time to spend with the customers who will buy from you and not waste time sending endless samples and price sheets attempting to get the business.

Mike

01 Sep 2008 15:40
Post 8 of 21
brucezhangyihua
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Overall Ranking MVP:253 Rank:907
Quoting from [mstringer]:

Quoting from [brucezhangyihua]:



Many customers asks for the price list but the prices variy according to the market ,not fixed ,and the price depends on the customer's quanttity ,requirements ,so the price is not fixed ,how should i do when a customer asks me for a complete price list  of my products ? 




Qualify them as to what type of customers are they.  Are they end users who need the product for their own use, are they channel customers who will resell the products, or are they wholesalers who will resell to channel customers and then sell to end users. 

Also ask key questions like what products are they most interested in?  What kind of quanitity do they need?  What is their business and what kind of volume did they do last year?  These questions will lead you in the right direction.  By just giving a price list to anyone, most likely your list will be in the wrong hands like a competitor or another person who can use that information against you and your organization.

Through qualifying the leads, you will better serve your customer and have more time to spend with the customers who will buy from you and not waste time sending endless samples and price sheets attempting to get the business.

Mike



good !
01 Sep 2008 21:03
Post 9 of 21
Mary Shao
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Overall Ranking MVP:74 Rank:61,752
give the customer  pricelist and note the valid period .
02 Sep 2008 01:15
Post 10 of 21
Quoting from [Egernia]:

I think the answer depends upon what products you sell, how you sell them, and what most of your customers expect.

The standard situation from manufacturers is that prices are based upon quantity and costs at production time. This seems to be the situation that you are in. So you just need to explain this briefly but clearly to your customers. In most cases customers will understand this and the ones that do have a problem with it are most likely new to the business themselves.

If your product is one that attracts a lot of newcomers to foreign trade and you want to build business with those customers then why not just put together a standard price list based upon you MOQ. State the terms of the prices, state a validity time for the prices, and state clearly that you can offer better prices for higher quantiities.

At the end of the day I think buyers are much better off getting prices based upon their specific needs, but if your customers want prices first then why not give them what they want.

Some suppliers will say that those 'buyers' may be competitors checking your prices and they may be right but so what. They may not be and if they are potential customers you do not want to lose them.



I did tried to learn more about our customers, but most of them seem don't like to answer those question, I wander why? And most of the ask for the a price list and we sent to but got no feedback.
02 Sep 2008 07:10
Post 11 of 21
Quoting from [Egernia]:

I think the answer depends upon what products you sell, how you sell them, and what most of your customers expect.

The standard situation from manufacturers is that prices are based upon quantity and costs at production time. This seems to be the situation that you are in. So you just need to explain this briefly but clearly to your customers. In most cases customers will understand this and the ones that do have a problem with it are most likely new to the business themselves.

If your product is one that attracts a lot of newcomers to foreign trade and you want to build business with those customers then why not just put together a standard price list based upon you MOQ. State the terms of the prices, state a validity time for the prices, and state clearly that you can offer better prices for higher quantiities.

At the end of the day I think buyers are much better off getting prices based upon their specific needs, but if your customers want prices first then why not give them what they want.

Some suppliers will say that those 'buyers' may be competitors checking your prices and they may be right but so what. They may not be and if they are potential customers you do not want to lose them.



I did tried to learn more about our customers, but most of them seem don't like to answer those question, I wander why? And most of the ask for the a price list and we sent to but got no feedback.
02 Sep 2008 07:10
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