Is that because of the bad economy situation stretch people like that? I read the news that Metro is laying off 15,000 people. You know, people are easily getting angry at bad economy times. How is the import/export in Hongkong these days? The financial market has been melting down worldwide and it is deeply affecting almost every industries including international trade.





Quoting from [Pandora]:

How do you deal with your customer or supplier who swear at you? And if he threaten to hurt you physically, will you still continue to work with him or his company?

There was a metal badge supplier (from ShenZhen) who swear at me when the payment got 1 day delay. In fact the problem came from the bank, not me. But he shout and swear at me over the phone when he cannot see the payment on his screen. End up with a one time deal.

Another case was a German customer who cannot win the argument over the phone, then he begins to swear and threaten to hurt me physically. The conversaton end like that and no more business with him and his company, even I have been doing business with his company for more than 7years.

Am I over reacting? I'm not sure. But I'm sure that I have perfect anger mangement.