last week , one of my clients is allowed me to post sample to him,while
he refused to paid UPS. In fact ,the client who have not cooperated with
us before. But i am not willing to disspointed client , i am afraid of his lie , either.
so it became more tough for us exporters . on one side , I want to get the order so i should meet our buyer's needs ,but on the other side, we should take the risk into our consideration.
It doesn't look like this company is scincere to do business with you. I assume the sample is for free, you are just asking them to paid the freight. If that is the case, move on. Look for another customer.
My usual practise is ask for courier account nr. if that is a new customer. If they fail to give me the courier account nr. or ask me to send the sample by air post. I usually ignore these people.
Be aware of greedy people who is not into any kind of business but just want a free sample and not willing to pay a dime for the shipment.
Quoting from [thee]:last week , one of my clients is allowed me to post sample to him,while
he refused to paid UPS. In fact ,the client who have not cooperated with
us before. But i am not willing to disspointed client , i am afraid of his lie , either.
so it became more tough for us exporters . on one side , I want to get the order so i should meet our buyer's needs ,but on the other side, we should take the risk into our consideration.
you can ask the client to pay for the courier charges , assuring him that you will reduce the courier charges if he places an order. I have paid several suppliers ( but the sample sent were good while as the actual products were bad). So be happy that your buyer has cheated you of just about $50, I have been cheated by two companies in Linyi who have supplied bad quality boards and then said one word :SORRY"
I don't understand from your post whether you posted the sample or not.
If you have not posted the sample and the customer refuses to pay the courier costs then my advice would be to to forget about that customer. It seems reasonable to me that if you are supplying a free sample that the customer should cover the shipping costs. I think if you do send the sample and pay for the shipping then you might end up losing it all.
If you did send the sample at your own cost then that was probably a mistake and you have to accept that you may never hear from that customer again.
The previous poster makes a good point however. If factories are going to charge for samples then the factory should make sure that the sample is as per the customers request. Treat it as a mini-order as such. It is all well and good for a customer to receive a free sample in the wrong color and or size but if they pay for the sample and the quality is no good then that is unfair to the customer.
If your client is so difficult that they can not work with you on a simple issue like a sample imagine how difficult it would be to negotiate anything or if there was a problem. Ask the client to be reasonable and fair and if they do not cooperate I suggest it is a client you do not need, dump them. Noel
Talk with your potential customer when they ask for sample. Let new comer pay the courier fee himself and you provide the product free.
Quoting from [thee]:last week , one of my clients is allowed me to post sample to him,while
he refused to paid UPS. In fact ,the client who have not cooperated with
us before. But i am not willing to disspointed client , i am afraid of his lie , either.
so it became more tough for us exporters . on one side , I want to get the order so i should meet our buyer's needs ,but on the other side, we should take the risk into our consideration.
I am so sorry for the dishonesty of some people. There is no excuse! Is it really worth the effort to enable his negative behavior as a buyer? I surely hope he is not from the USA. If he is I am humiliated by his actions!
Quoting from [thee]:last week , one of my clients is allowed me to post sample to him,while
he refused to paid UPS. In fact ,the client who have not cooperated with
us before. But i am not willing to disspointed client , i am afraid of his lie , either.
so it became more tough for us exporters . on one side , I want to get the order so i should meet our buyer's needs ,but on the other side, we should take the risk into our consideration.
did yuo send the sample yet or not?if not,you are lucky,from now on,forget the people.because it seems he is not sincerely to do business with you,this kind of people only want to get a sample free.i hate these people.
Yes, the environment is becoming tougher to our exporter.
But in my opinion, We should not be anxious. When contracting with a customer, every step we should confirm with them first, then done. This way we could know how is the new customer.
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opportunity it offers. This business opportunity is a result of its
talented people who are skilled in creating high quality and intricate art and handicrafts. Our business of beads and handicraft jewellery with a team of people specialized in each area of the manufacture of
beads earrings, necklaces, bracelets, angklets, bags, dreamcatcher, and more,that accessories for jewelry making and manufacture of beads of all nature materials such as horn,coconut, shell, wood beaded, bone,
shell, stone,glass beads, ceramic and resin. We offer our products, outsourcing in manufacturing, and assembly of smaller prices. We export our products to All foreign country around the world. We have regular clients in various countries that include the competitive markets of Usa, Europe,U.K, Italy,Spain,France, Argertina,etc.
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I am looking forword your respont
Yours Faithfully
BAMBANG GUNAWAN
Office : Tukangan,Kel Tegalpanggung No.559
RT 029 / RW 006 Kec Danurejan
Yogyakarta 55212 - Indonesia
Phone :+ 62 - 274 - 546 - 185
Fax :+ 62 - 274 - 546 - 185
Mobile :+ 62 - 818 - 461 - 515
e-Mail 1. info@malioborotrading.com
2. sales@malioborotrading.com
3. customerservice@malioborotrading.com
4. YM ID malioboro_trading
5. Skype ID malioborotrading
6.website : www.malioborotrading.com
Quoting from [thee]:last week , one of my clients is allowed me to post sample to him,while
he refused to paid UPS. In fact ,the client who have not cooperated with
us before. But i am not willing to disspointed client , i am afraid of his lie , either.
so it became more tough for us exporters . on one side , I want to get the order so i should meet our buyer's needs ,but on the other side, we should take the risk into our consideration.
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Request the client to pay the express fee. that can be fair for us.
Hehe. we are garments supplier . you can add me to your contact.
Then we can become friends. work together.