Quoting from [takeiteasy98]:


we've been in the cooperation for years and today my clients informed me of taking another factories' products for purchase!!


And I am temporarily working for a china business company on a order.


as is known , china has suffered the price rising of the raw materials and ....



we have to offer higher price to protect our profit , and the buyer agreed 5 days ago!!!



today they emailed me this :

We will go else where to purchase the product .Thank you for your time and effort good luck in the future!



THIS EMAIL IS NOT SENT BY THE BOSS BUT THE CLERK UNDER.



So , give me suggestions on this , we depends on this large purchaser to live !!!

i am sorry to hear that.it said the email is not by the boss but the clerk under.maybe you can contact with the boss directly for some details.

if we want to deal something we should know why they happen.maybe there is something wrong without our consciousness.

handle it carefull .hope you are fine

Quoting from [Pandora]:

I always ask my customers to sign and return the sales contract once the order is confirmed. And also ask for deposit especially when the order is big. Not many factories in China are willing to stock so much material. I barely ask factory to start anything before the deposit received. But there are many close customers always use the "long term business relationship" to skip the deposit part. If the amount is not big, I can live with it. But when the amount is big, bare in mind that deposit is a must.

Now like most other responders say you are suggested to talk to your customer again to find out the reason for cancelling. If it is because of price, you are suggested to negotiate with both parties (factory & customer). But if that is the reason for the quality, I suggest you to look for another customer. As I don't think factory can improve the quality but not further increase the price. And I hope your factory hasn't started to do anything yet. A big GOOD LUCK to you.

Quoting from [takeiteasy98]:


we've been in the cooperation for years and today my clients informed me of taking another factories' products for purchase!!


And I am temporarily working for a china business company on a order.


as is known , china has suffered the price rising of the raw materials and ....



we have to offer higher price to protect our profit , and the buyer agreed 5 days ago!!!



today they emailed me this :

We will go else where to purchase the product .Thank you for your time and effort good luck in the future!



THIS EMAIL IS NOT SENT BY THE BOSS BUT THE CLERK UNDER.



So , give me suggestions on this , we depends on this large purchaser to live !!!

So sorry to here that!

Just as other posters's suggestion, to be calm down ,and the first thing you need to do is to contact with customer to find out the reason for cancelling which will let you know how to more forward then.

God bless you!

Good luck!

Quoting from [Lcs12]:

Quoting from [takeiteasy98]:



we've been in the cooperation for years and today my clients informed me of taking another factories' products for purchase!!



And I am temporarily working for a china business company on a order.



as is known , china has suffered the price rising of the raw materials and ....




we have to offer higher price to protect our profit , and the buyer agreed 5 days ago!!!




today they emailed me this :

We will go else where to purchase the product .Thank you for your time and effort good luck in the future!




THIS EMAIL IS NOT SENT BY THE BOSS BUT THE CLERK UNDER.




So , give me suggestions on this , we depends on this large purchaser to live !!!

How higher price you offer? Will it be a big gap than before? If sudden jump, most buyers even a regular one cannot accept it. I believe you do receive information from your raw materials' supplier 1 or 2 weeks before materials' price increase. And since this is your big buyer, you must update them regularly about price, etc if any changes will happen.

The only way now is you can contact the director directly and check out the real reason. I am sure they will think twice if they shift to new supplier coz it needs to start all over again. If your quality is up to their standard, I am sure they will stick to you. Please call their director or person in charge for the purchase.

Good luck, friend!

 

Quoting from [takeiteasy98]:


we've been in the cooperation for years and today my clients informed me of taking another factories' products for purchase!!


And I am temporarily working for a china business company on a order.


as is known , china has suffered the price rising of the raw materials and ....



we have to offer higher price to protect our profit , and the buyer agreed 5 days ago!!!



today they emailed me this :

We will go else where to purchase the product .Thank you for your time and effort good luck in the future!



THIS EMAIL IS NOT SENT BY THE BOSS BUT THE CLERK UNDER.



So , give me suggestions on this , we depends on this large purchaser to live !!!

Quoting from [takeiteasy98]:


we've been in the cooperation for years and today my clients informed me of taking another factories' products for purchase!!


And I am temporarily working for a china business company on a order.


as is known , china has suffered the price rising of the raw materials and ....



we have to offer higher price to protect our profit , and the buyer agreed 5 days ago!!!



today they emailed me this :

We will go else where to purchase the product .Thank you for your time and effort good luck in the future!



THIS EMAIL IS NOT SENT BY THE BOSS BUT THE CLERK UNDER.



So , give me suggestions on this , we depends on this large purchaser to live !!!

it looks like this buyer was alreay in contact with the compatition. Soemwhere along the line your company must have treated the buyer in such a way that they were forced to look elsewhere.

There things happen, especially wenn big quantities are involved, and they can buy according to their opinion at less price and same or better quality.

You must go down deep to the dust and try to convince him to place orders with yoyur company again. This can be done with techniques as price and quality and delivery time.

But most of the times they will not come back to their word. Hopefully for you will the compatator raise it´s price next season and they might come back to you again.

Client is God!

Quoting from [takeiteasy98]:


we've been in the cooperation for years and today my clients informed me of taking another factories' products for purchase!!


And I am temporarily working for a china business company on a order.


as is known , china has suffered the price rising of the raw materials and ....



we have to offer higher price to protect our profit , and the buyer agreed 5 days ago!!!



today they emailed me this :

We will go else where to purchase the product .Thank you for your time and effort good luck in the future!



THIS EMAIL IS NOT SENT BY THE BOSS BUT THE CLERK UNDER.



So , give me suggestions on this , we depends on this large purchaser to live !!!

i don't know what to say,, i think there's some reason for the clients change the industrial , the price of your product must be expensive than other's

sorry to hear that!

Good luck to u !