http://www.alibaba.com/trade/servlet/page/help/rules_and_policies/trade_dispute_policy
http://img.alibaba.com/others/trade_dispute_statement.doc
Trade Dispute Statement
To: Alibaba.com Date:
Attn.: Service Team
Fax Number: +86-571-88157875
Dear Sirs,
I, the undersigned, state and declare that the information provided under and in connection with this statement is accurate. We shall be liable for any false or incorrect information so provided.
We are /I am making a complaint against __________________ (the “other party”) regarding the following matter (please check the applicable box):
We are/I am a buyer and the goods delivered by the other party do not conform to the agreement
We are/I am a buyer and did not receive the goods after full payment of the agreed purchase price
We are/I am a supplier and have not received the payment of the agreed purchased price after we delivered all the goods
Others:________________________________________________________________________
Brief description of the dispute:
______________________________________________________________________________
The other party’s contact information on Alibaba.com:
Contact Person: ___________________________________________________________________
Website or URL: __________________________________________________________________
TradeManager ID (Member ID): ______________________________________________________
Email: __________________________________________________________________________
Postal Address: ___________________________________________________________________
________________________________________________________________________________
We/I may be contacted at (*Required Information):
* Company Name: _________________________________________________________________
TradeManager ID(Member ID): _____________________________________________________
* Name and Job Title: _________________________________________________________________
* Name of our/my agent (if applicable): ________________________________________________
* Email: _________________________________________________________________
* Tel or Mobile phone: _____________________________________________________________
* Fax: _________________________________________________________________
Yours Sincerely,
Signature
