This is the format-letter  for any complain & dispute cases  that need to report


 to Alibaba  cq: The Service Team  Alibaba.

http://www.alibaba.com/trade/servlet/page/help/rules_and_policies/trade_dispute_policy

http://img.alibaba.com/others/trade_dispute_statement.doc

To: Alibaba.com                                                                                       Date:

Attn.: Service Team

Fax Number: +86-571-88157875

Dear Sirs,

I, the undersigned, state and declare that the information provided under and in connection with this statement is accurate. We shall be liable for any false or incorrect information so provided.

We are /I am making a complaint against __________________ (the “other party”) regarding the following matter (please check the applicable box):

• We are/I am a buyer and the goods delivered by the other party do not conform to the agreement

• We are/I am a buyer and did not receive the goods after full payment of the agreed purchase price

• We are/I am a supplier and have not received the payment of the agreed purchased price after we delivered all the goods

• Others:________________________________________________________________________

Brief description of the dispute:

______________________________________________________________________________

The other party’s contact information on Alibaba.com:

Contact Person: ___________________________________________________________________

Website or URL: __________________________________________________________________

TradeManager ID (Member ID): ______________________________________________________

Email: __________________________________________________________________________

Postal Address: ___________________________________________________________________

________________________________________________________________________________

We/I may be contacted at (*Required Information):

* Company Name: _________________________________________________________________

TradeManager ID(Member ID): _____________________________________________________

* Name and Job Title: _________________________________________________________________

* Name of our/my agent (if applicable): ________________________________________________

* Email: _________________________________________________________________

* Tel or Mobile phone: _____________________________________________________________

* Fax: _________________________________________________________________

Yours Sincerely,

 

Signature

This seller: http://oz.en.alibaba.com/contactinfo.html


I buy HTC TOUC PRO, but the company ships me 6 pack of cigar, then the company never reply anymore. Not only that, cigar causes alot of "Kastam" problem.


This is very obvious cheating customer money!!!!!!!!!!!!

Please shut down this fake company....

Quoting from [samuel_monash]:


This seller: http://oz.en.alibaba.com/contactinfo.html



I buy HTC TOUC PRO, but the company ships me 6 pack of cigar, then the company never reply anymore. Not only that, cigar causes alot of "Kastam" problem.



This is very obvious cheating customer money!!!!!!!!!!!!


Please shut down this fake company....

I too have been ripped off by one of these international slicksters.  We the trading community must do a better job of sharing information to potential investors that this money is not needlessly lost and trade seriously harmed with an environment of hesitation and fear.  Employees of some of these companies, while working as data receivers, steal contact information and redirect the investor to their website.  They then ask for money and send no merchandise. They give a web url that was obtained by copy and paste so that the site checks out.  But they are not its representative.

 

I suggest a practice that is made common on paypal.  Send a small amount (even a penny) to be picked up.  Follow with a letter in a envelope to the address they gave.  They must receive the letter with only the MTCN number.  They must retrieve the electronic amount and then email you with both correct information.  This makes their identity and address more firm and certain when in need of tracking them down.  Still more ideas need to hit this and other forums to stop international trade theft. 

 

Hope I contributed to a possible solution.

 

Victim.

 

Quoting from [samuel_monash]:


This seller: http://oz.en.alibaba.com/contactinfo.html



I buy HTC TOUC PRO, but the company ships me 6 pack of cigar, then the company never reply anymore. Not only that, cigar causes alot of "Kastam" problem.



This is very obvious cheating customer money!!!!!!!!!!!!


Please shut down this fake company....

      Thanks for the info Samuel ...

Quoting from [shpngo]:

Quoting from [samuel_monash]:



This seller: http://oz.en.alibaba.com/contactinfo.html




I buy HTC TOUC PRO, but the company ships me 6 pack of cigar, then the company never reply anymore. Not only that, cigar causes alot of "Kastam" problem.




This is very obvious cheating customer money!!!!!!!!!!!!



Please shut down this fake company....

I too have been ripped off by one of these international slicksters.  We the trading community must do a better job of sharing information to potential investors that this money is not needlessly lost and trade seriously harmed with an environment of hesitation and fear.  Employees of some of these companies, while working as data receivers, steal contact information and redirect the investor to their website.  They then ask for money and send no merchandise. They give a web url that was obtained by copy and paste so that the site checks out.  But they are not its representative.

I suggest a practice that is made common on paypal.  Send a small amount (even a penny) to be picked up.  Follow with a letter in a envelope to the address they gave.  They must receive the letter with only the MTCN number.  They must retrieve the electronic amount and then email you with both correct information.  This makes their identity and address more firm and certain when in need of tracking them down.  Still more ideas need to hit this and other forums to stop international trade theft.

 Hope I contributed to a possible solution.

Victim.

 

 

Tyanks for the confirmation and suggestion  Shpngo.