Quoting from [jesiyad]:

 

  It is certain that Paypal will bring us more business opportunities since it is widely used by buyers all over the world.It is safer and sometimes charge less from the buyers comparing with other payment terms.And it is also welcome buy some suppliers because it is fast and convenient enough.

  However,our company had a bad experience by using Paypal several days ago.I'd like to lay out the whole long story so that you can give me some advices to deal with the problem.

 Several days ago,one of my customers who was newly came from Alibaba ordered some products from me,it is more or less $437.Ofcourse he paid through Paypal and we sent him the package.Our sales sent him several E-mails to tell him the tracking number but didn't see his reply.And finally he sent E-mail to us but said that he've reported to the Paypal since we haven't given him the tracking number for days gone by.Our sales tried to contact with him by E-mail again---because after he played the order he has never got on his MSN again---But didn't see his reply.

  Then what happened?

  The package was on the way to the customer but he still didn't cancerl his report in Paypal.Then a few more days later the payment got back to the customer's account.It means that we sent our products without getting any money!!!!

  We are so dissapointed to have such a customer like he is.Who can tell how to solve the problem?And there is a doubt whether accept Paypal is good or not.

I 've no idea,but it is so pity that ,there no service agency of paypel here in China,so maybe it is so hard to clear something.

Last time,one of my customer wanna to pay my samples through paypel,so i just went through how to register and also i had learned something.

It is do convinient to use paypel,fast and less charge.

Also it is just like the payment of "taobao",that means the money should be kept in a third place,and if the buyer had received the goods,and he feel it is what he wants,he you will received the money when he convinced to pay.So the same as paypel,your buyer also has the power to get his money back  before his confirmation.

That is so bad,,also there are something i am not so clear that how could the paypel protect the right of seller?Maybe you should phone them in Singapore .

Good luck

Thanks for the suggestion.

But I don't think it is helpful if I phone them in such a long distance and as one reason it was just a samll account.A foreign friend told me that I should ask my customer for a sign fax for the Paypal payment,I've never seen it before but I think I would like to have a try.

Paypal protect buyers more,no wander some companies don't accept it as their payment.

Quoting from [jesiyad]:

 

  It is certain that Paypal will bring us more business opportunities since it is widely used by buyers all over the world.It is safer and sometimes charge less from the buyers comparing with other payment terms.And it is also welcome buy some suppliers because it is fast and convenient enough.

  However,our company had a bad experience by using Paypal several days ago.I'd like to lay out the whole long story so that you can give me some advices to deal with the problem.

 Several days ago,one of my customers who was newly came from Alibaba ordered some products from me,it is more or less $437.Ofcourse he paid through Paypal and we sent him the package.Our sales sent him several E-mails to tell him the tracking number but didn't see his reply.And finally he sent E-mail to us but said that he've reported to the Paypal since we haven't given him the tracking number for days gone by.Our sales tried to contact with him by E-mail again---because after he played the order he has never got on his MSN again---But didn't see his reply.

  Then what happened?

  The package was on the way to the customer but he still didn't cancerl his report in Paypal.Then a few more days later the payment got back to the customer's account.It means that we sent our products without getting any money!!!!

  We are so dissapointed to have such a customer like he is.Who can tell how to solve the problem?And there is a doubt whether accept Paypal is good or not.

There are certain procedures paypal have to go through to refund a person who makes a claim first of all the person has to start a dispute by telling paypal his complaint and then paypal contacts the seller to see the other point of view and encourages the two parties to resolve the matter, if the matter is not resolved then the buyer makes a claim and only after 28 days after the claim is made will
paypal will make a decision to refund the buyer or decide to let the seller keep the cash, you sound an honest person what do you sell ?
Tony
TGS

  thanks for the suggestion.I've only learned from one international friends that I can send a dispute to Paypal then the buyer has to reply me,and then we reply to his,time to time till the dispute is sloved.

 In fact,Paypal is not bad but I should have found more trusted customers for myself.It will be appreciated if you could be my customer.my m s n ****(at)hotmail(dog)com and website www(dog)*****(dog)com

 To admin----In fact,I didn't want to advertise myself at all.But there are some honest buyers who are searching for honest sellers.

Edited by Mod. (e-mail addresses and websites on any form are not allow to show on topics,  they can contact with you via Alibaba TM that is exactly under your name and picture.

thanks for the suggestion.I've only learned from one international friends that I can send a dispute to Paypal then the buyer has to reply me,and then we reply to his,time to time till the dispute is sloved.

 In fact,Paypal is not bad but I should have found more trusted customers for myself.It will be appreciated if you could be my customer.

In general , this situation just happened  by chance. I once worked in internet as an e-marketing seller. I think the paypal can be trusted.But most important is that the buyer and seller are both faithful.

The buyer received the commodity? If he refused to pay for it, you can complain to the service center, maybe they can help you .(you should show all the valid certificates,such as express number). While, if the buyer always dint confimed payment, the bank system will give the money to you account automatically after 15 days. Otherwise, I heard those people like he  their bad credit will be recorded.

Quoting from [jesiyad]:

 

  It is certain that Paypal will bring us more business opportunities since it is widely used by buyers all over the world.It is safer and sometimes charge less from the buyers comparing with other payment terms.And it is also welcome buy some suppliers because it is fast and convenient enough.

  However,our company had a bad experience by using Paypal several days ago.I'd like to lay out the whole long story so that you can give me some advices to deal with the problem.

 Several days ago,one of my customers who was newly came from Alibaba ordered some products from me,it is more or less $437.Ofcourse he paid through Paypal and we sent him the package.Our sales sent him several E-mails to tell him the tracking number but didn't see his reply.And finally he sent E-mail to us but said that he've reported to the Paypal since we haven't given him the tracking number for days gone by.Our sales tried to contact with him by E-mail again---because after he played the order he has never got on his MSN again---But didn't see his reply.

  Then what happened?

  The package was on the way to the customer but he still didn't cancerl his report in Paypal.Then a few more days later the payment got back to the customer's account.It means that we sent our products without getting any money!!!!

  We are so dissapointed to have such a customer like he is.Who can tell how to solve the problem?And there is a doubt whether accept Paypal is good or not.

Accept paypal and wait for the funds to arrive in your bank account and then dispatch the product because when you report your problem to paypal.. they are the lawyer, judge and the jury and will announce the result in the favour of the one who is in USA (I guess). However, if you sent the package to or from USA... give a try to ask your funds back for showing them the tracking number. If they still take the opposition's side, you may try BBB (better business beuro) .. however they cant help much too. (I suffered 100$ loss last year).


Second, if you are unsure of the buyer, ask them for e-gold.

Quoting from [jesiyad]:

 

  It is certain that Paypal will bring us more business opportunities since it is widely used by buyers all over the world.It is safer and sometimes charge less from the buyers comparing with other payment terms.And it is also welcome buy some suppliers because it is fast and convenient enough.

  However,our company had a bad experience by using Paypal several days ago.I'd like to lay out the whole long story so that you can give me some advices to deal with the problem.

 Several days ago,one of my customers who was newly came from Alibaba ordered some products from me,it is more or less $437.Ofcourse he paid through Paypal and we sent him the package.Our sales sent him several E-mails to tell him the tracking number but didn't see his reply.And finally he sent E-mail to us but said that he've reported to the Paypal since we haven't given him the tracking number for days gone by.Our sales tried to contact with him by E-mail again---because after he played the order he has never got on his MSN again---But didn't see his reply.

  Then what happened?

  The package was on the way to the customer but he still didn't cancerl his report in Paypal.Then a few more days later the payment got back to the customer's account.It means that we sent our products without getting any money!!!!

  We are so dissapointed to have such a customer like he is.Who can tell how to solve the problem?And there is a doubt whether accept Paypal is good or not.

I love Paypal and will try to use it whenever I can. In Australia if you provide paypal with the proof that you sent the item they will not reimburse the money to the customer.

Do you know if your products reached their destination? I have just visited your web page and if your products are not genuine they might have been seized by customs.

Quoting from [jesiyad]:

 

  It is certain that Paypal will bring us more business opportunities since it is widely used by buyers all over the world.It is safer and sometimes charge less from the buyers comparing with other payment terms.And it is also welcome buy some suppliers because it is fast and convenient enough.

  However,our company had a bad experience by using Paypal several days ago.I'd like to lay out the whole long story so that you can give me some advices to deal with the problem.

 Several days ago,one of my customers who was newly came from Alibaba ordered some products from me,it is more or less $437.Ofcourse he paid through Paypal and we sent him the package.Our sales sent him several E-mails to tell him the tracking number but didn't see his reply.And finally he sent E-mail to us but said that he've reported to the Paypal since we haven't given him the tracking number for days gone by.Our sales tried to contact with him by E-mail again---because after he played the order he has never got on his MSN again---But didn't see his reply.

  Then what happened?

  The package was on the way to the customer but he still didn't cancerl his report in Paypal.Then a few more days later the payment got back to the customer's account.It means that we sent our products without getting any money!!!!

  We are so dissapointed to have such a customer like he is.Who can tell how to solve the problem?And there is a doubt whether accept Paypal is good or not.

In my opinion you must accept Paypal as a means of payment. I am in the United States and do some selling on E-bay. Paypal will protect the buyer more often than the seller. In order for Paypal to side with a seller in any dispute is if the seller can prove that the buyer received the goods. Not that the seller shipped the goods but that the buyer received the goods. A tracking number is not enough, the seller is responsible for the delivery of the goods to the buyer. This being said as a seller you should always pay a little more for delivery confirmation when sending a Paypal shipment. This will make the shipper hand deliver the package and the buyer will have to sign a form stating they received the package. Once the package is signed for the shipper should be able to reproduce the document that was signed through their web site. This will prove that the buyer received the goods and paypal will then side with the seller.