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Top 10 Mistakes of marketing online 297 replies,88344 views

#1
The novelty of shopping on the Internet has worn off, and today's customers are sophisticated and discerning. Because the competition is always just a mouse-click away, you need to make sure your site is the very best it can be. Because if you do not do e-commerce right, your visitors will find someone who does. Try not to make any of these common mistakes:


1. Trying to sell the wrong product online. Not all products will sell successfully on the Internet. Inexpensive products that require a shipping charge are typically not worth selling, particularly if they can be easily purchased in most local stores. Other products, such as specialized high-end clothing, may be more difficult to sell because people prefer to try them on. Research how other e-commerce sites have fared with similar products and what tactics that have used to entice shoppers into ordering online.


2. Lack of marketing. Just because you have a product and a Web site does not necessarily mean anyone will find it. You need to market your site both online and off. Focus on your company's competitive advantage, and do your best to convince the customer that you are offering a great deal.


3. A poorly designed Web site. In their haste to get online quickly and start selling, too many e-commerce novices do not display their wares well. Many would-be Web designers crowd their sites with too much information or cram too many items on a single page. A professional-looking site that features a dozen items with clear photos and descriptions is more effective than one that includes 50 sales items all bunched together. Also, be wary of too much color, Flash animation, or graphics that can slow downloads.


4. Falling behind the times. If you do not keep your site current, you will lose out to competitors that do. Stay on top of the industry and post new items often. If customers visit your site over the course of several weeks or months and nothing has changed, they may assume the site is no longer maintained, and they may look elsewhere. A successful e-commerce site is one that stays current and appears vibrant.


5. Poor checkout procedures. Once your customers decide what they want to purchase, it should be easy to go to the shopping cart and pay without having to answer questions or jump hurdles. Make completing the transaction as easy and painless as possible.


6. Not testing your site. All the links on your site, including product descriptions, photos, the shopping cart, feedback, and others, should be routinely tested to make sure they work.


7. A hard-to-find or nonexistent privacy policy. Although most people will not actually read your privacy policy, some shoppers will want to know what you will do with the information you collect. Click here to view a sample Web site privacy policy.


8. Poor order fulfillment. Word travels fast on the Internet, and just one or two unhappy customers can do irreparable damage to your reputation. Before you launch your site, make sure you are prepared to fill the orders your customers place, and do your best to deliver your product in a timely fashion.


9. Straying from your objective. If your goal is to have an online children's furniture business, do it; don't start selling patio furniture or antiques. Too many e-commerce sites lose their primary focus and start spreading themselves too thin. Stick with your area of expertise.


10. Poor customer service. Perhaps this is the most significant area of all. Web consumers today are very conscious of customer service, and they are apt to go elsewhere if they feel you are not providing them with the level of service they deserve. If you heed only one thing from this list, make it this one. Provide excellent customer service and your satisfied customers will spread the word.
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#2
Re: Top 10 Mistakes of marketing online
Most of it is common sense, yet indeed worth reading for people wanting to start a webshop.
#3
Re: Top 10 Mistakes of marketing online

very good information,tks

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#4
Re: Top 10 Mistakes of marketing online
Good article. Points 1 2 and 3 are vital in online success. Many people go in to having an online presence without knowing how they will seek their customers or how to even operate in an online world. Despite the internet being well established and web 2.0 existing the mantra "if we build it, they will come" still exists.

There are countless ways to market online and including paid search, search engine marketing and search engine optimisation to mention a few. The other flaw is people thinking they can do it themselves. I'm of the belief that i will focus on what i am good at, as in business and get a professional company to do the online marketing and seolike SEO4GROWTH.



Even when you have customers its vital you communicate with them. Don't just spam them but communicate, its one of the good ways to build up trust. Considering that buyers dont buy on the first instance, communicating with them over time can help build business relationships.


If anyone wants advice on online marketing, let me know.


#5
Re: Re: Top 10 Mistakes of marketing online
Could you please ? tell me what kind a furniture product interested in alibaba.com


thank you



Dayat
#6
Re: Re: Top 10 Mistakes of marketing online

Very nice and helpful explanation of the common mistakes. Especially the part with 'sticking on the main product'.

Thank you for posting this article!

#7
Re: Re: Re: Top 10 Mistakes of marketing online
Quoting from [Deiman]:

Very nice and helpful explanation of the common mistakes. Especially the part with 'sticking on the main product'.

Thank you for posting this article!

good info. I like it
#8
Re: Re: Re: Re: Top 10 Mistakes of marketing online
Quoting from [mib]:

Quoting from [Deiman]:

Very nice and helpful explanation of the common mistakes. Especially the part with 'sticking on the main product'.

Thank you for posting this article!

good info. I like it


It`s very usefull for us.
#9
Re: Top 10 Mistakes of marketing online

The views in this article are total right! It's very useful to me. Thanks very much

#10
Re: Top 10 Mistakes of marketing online
[em1]

Hi!  Good info.

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#11
Re: Top 10 Mistakes of marketing online
SIMPLY A COPY CAT ...... AND THE ONE WHO POSTED THIS KNOW'S WHAT I MEAN[em6]

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