How can I reply to customer's inquiry well?
Post 12 of 26
Quoting from [Zoe Lam]:
I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply message to me again.I searching for the many reasons ,but I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.
DEAR ZOE LAM :
I FELL VERY SAID ,BEACUSE THE INQUREMENT IS VERY LITTLE FROM ALIBABA.COM
AND ABOVE THE TWO WEEKS ,I HAD NOT RECEIVER ONE INQUIREMENT !
Post 13 of 26
Quoting from [Zoe Lam]:
I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply message to me again.I searching for the many reasons ,but I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.
![[em2]](http://img.alibaba.com/images/eng/style/icon/emoticons_laugh.gif)
same as me .come on !!!!!
Post 14 of 26
Quoting from [Zoe Lam]:
.But I felt disappointment that most of customer has not reply message to me again.I searching for the many reasons ,but I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?
See Zoe... how disappointed being not replied ?
I can see too, that you also never reply all the response that given to You ?
No wonder, that you got no Ideas...
Well communication...also a basic for it !! and for this one you did not provide ?
SIGNATURE:
About Our Company
JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,...
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Post 15 of 26
Quoting from [Zoe Lam]:
I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply message to me again.I searching for the many reasons ,but I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.
Many Thanks! It's a valuable comment for me!
Post 16 of 26
For Zoe Lam :
To reply the Letter of Inquiry Efficiently ! by One Uni
These 3 main aspects are the essential things before you can replying it efficiently or not !
1. Advantageous ! what is the distinctive of your product compare with the other brand name ?
well known ? Timely provable ? Durability , long last "age of function" , low /save
power, and any comparison with among other competitor's brands/products ?
How far you know about these ! do you or your company had done market-investigation?
2. Bargaining Position
well understanding about your advantages against the competitors (prices, quality,
design, supply ability, distribution network, market share and penetrating, advertising,
promotion etc).
On the other side, had you knew about your buyer's prospect and their resources before
dealing with You ? and what is the main reason that they contact you ? in what intensity?
If you are assure that you are better than ones, and can Win the competition by then
you can realize about : what are your Power to bargain/negotiate with buyer.
SIGNATURE:
About Our Company
JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,...
More
Post 17 of 26
Quoting from [Zoe Lam]:
I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply message to me again.I searching for the many reasons ,but I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.
I can receive many inquiry from alibaba.com,But have not do a real business until now.I'm felt very sadneee!
Post 18 of 26
3. Positioning .. = Buyer market or Seller Market .
( in the Market segment, share and competition.)
Your Product it self got its own: segment, users, characteristic/design,
engineering/technical influences., specification etc...that you need to really know it.
How about the Pricing, supply ability, and market demand and Supply situation?
This will bring to an effective hit question: why should buy products and from You ?
If your products is very special one ( new invention/technology etc ) than it already bear
the valuable gain to offer or to buy ! is it ?
moreover if your company is very serious to promote/advertise it..? have you ?
Then by these, you will know is the products is more control by You or buyer ?
if you are in weak side ...this is Buyer Market, if you are controlling or dominate it,
this is yours (Seller Market)
SIGNATURE:
About Our Company
JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,...
More
Post 19 of 26
Thus,.if you had known those 3 conditions, now we can do a high-efficiency reply letter.
Write exactly what are the buyer want to know from you effectively,
in a Short and Simple yet INFORMATIVELY !!
the reply letter must consist of :
1. Why the buyer MUST buy from You/Coy !
e.g: Market Leader ?, give a reference of your big users/customer
2. Strongly suggestion (motivation) about the benefit/gain to buy from You
e.g : Certification of product's quality, material, Test Lab etc.
M O Q ( flexible in quantity of minimum Order )
3. Price is negotiable and competitive
e.g.: (give some list/table of prices comparison)
discount for quantity alias Rabat
4. Secure feeling to deal with, safe and flexible payment !
e.g. : L/C , D/P, D/A , and able to counter with SBLC
5. Delivery and guaranty assurance also service after sales !
e.g.: accept pre-shipment Inspection (IC)
money guaranty back, replacing good/return shipment etc
Tips : Above are only very basic ones, there are still other aspects that be the
contents, it depend on the vary condition and situation.
SIGNATURE:
About Our Company
JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,...
More
Post 20 of 26
Quoting from [Zoe Lam]:
I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply message to me again.I searching for the many reasons ,but I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.
Thanks a lot.I wish we can make a friend with each other.
Post 21 of 26
Quoting from [Zoe Lam]:
I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply message to me again.I searching for the many reasons ,but I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.
Thanks for your perfect comment.It's good for me.Thanks for your time.