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How can I reply to customer's inquiry well?
Post 1 of 26
Zoe Lam
offline
No Company Website yet
Overall Ranking MVP:70 Rank:65,341

     I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.

Award 50 MVPs ( What's this? )for the best answer.
20 Jun 2008 20:26
Post 2 of 26
Quoting from [Zoe Lam]:

     I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.



DEAR ZOE LAM :

I FELL VERY SAID ,BEACUSE THE INQUREMENT IS VERY LITTLE FROM ALIBABA.COM

AND ABOVE THE TWO WEEKS ,I HAD NOT RECEIVER ONE INQUIREMENT !

29 Jul 2008 23:59
Post 3 of 26
Quoting from [Zoe Lam]:

     I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.



[em2]same as me .come on !!!!!
31 Jul 2008 00:22
Post 4 of 26
Quoting from [Zoe Lam]:

 .But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?


     See  Zoe... how  disappointed  being  not replied ? 

     I can see too,  that you also never reply  all the response that given to You ?

     No wonder, that you got no Ideas...

     Well communication...also a basic for it  !! and  for this one you did not provide ?
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About Our Company

JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,... More

08 Aug 2008 12:30
Post 5 of 26
Zoe Lam
offline
No Company Website yet
Overall Ranking MVP:70 Rank:65,341
Quoting from [Zoe Lam]:

     I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.



Many Thanks! It's a valuable comment for me!
18 Aug 2008 02:14
Post 6 of 26
For  Zoe Lam :

To reply the Letter of Inquiry Efficiently ! by One Uni


These 3 main aspects are the essential things before you can replying it efficiently or not !


1. Advantageous !  what is the distinctive of your product compare with the other brand name ?

    well known ?  Timely  provable  ?  Durability , long last "age of function" , low /save      

   power, and  any comparison with among other competitor's brands/products ?

   How far you know about these !  do you or your company had done market-investigation?

2. Bargaining Position  

    well understanding about your advantages against the competitors (prices, quality,

    design, supply ability,  distribution network,  market share and penetrating, advertising,         

    promotion  etc). 


    On  the other side, had you knew about your buyer's prospect and their resources before

    dealing with You ?  and what is the main reason that they contact you ? in what intensity?

    If you are assure that you are better than ones, and can Win the competition by then

    you can realize about : what are your Power to bargain/negotiate with buyer.

SIGNATURE:
About Our Company

JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,... More

18 Aug 2008 02:15
Post 7 of 26
Zoe Lam
offline
No Company Website yet
Overall Ranking MVP:70 Rank:65,341
Quoting from [Zoe Lam]:

     I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.



I can receive many inquiry from alibaba.com,But have not do a real business until now.I'm felt very sadneee!
18 Aug 2008 02:17
Post 8 of 26
3.  Positioning .. =  Buyer market  or  Seller Market     .


     (  in the Market  segment, share and competition.)



     Your  Product it self got its own: segment, users, characteristic/design,


      engineering/technical influences., specification  etc...that you need to really know it.


      How about the Pricing, supply ability, and market demand and Supply situation?


     This will bring to an effective hit question: why should buy products and from You ?


      If your products is very special one ( new invention/technology etc ) than it already bear


      the valuable gain to offer or to buy !  is it ? 


      moreover if your company is very serious to promote/advertise it..? have you ?



     Then  by these, you will know is the products  is more control by You or buyer ?


      if  you are in weak side ...this is Buyer Market,  if you are controlling or dominate it,


      this is yours (Seller Market) 
SIGNATURE:
About Our Company

JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,... More

18 Aug 2008 02:18
Post 9 of 26
Thus,.if you had known those 3 conditions,  now we can do a high-efficiency reply letter.



 Write exactly what are  the buyer want to know from you effectively,


 in a Short and Simple  yet  INFORMATIVELY  !!



 the reply letter must consist  of :



1.  Why the buyer MUST buy  from You/Coy !


      e.g:  Market Leader ?, give a reference of your big users/customer



2.  Strongly suggestion (motivation) about the benefit/gain to buy from You


     e.g : Certification of product's quality, material,  Test Lab etc.
              M O Q  ( flexible in quantity of minimum Order )



3.  Price is negotiable and competitive


     e.g.: (give some list/table of prices comparison)
              discount  for quantity alias Rabat



4.  Secure feeling to deal with, safe and flexible payment !


      e.g. :  L/C , D/P, D/A ,  and able to counter with  SBLC 



5.  Delivery and guaranty assurance also service after sales !


      e.g.:  accept  pre-shipment  Inspection  (IC)
                money guaranty back,  replacing good/return shipment etc



Tips : Above are only  very basic  ones,  there are still other aspects that  be the


          contents,  it depend on the  vary  condition and situation. 


SIGNATURE:
About Our Company

JAVATICA
Teak Furniture-Maker from Java-Indonesia, full wood furniture of: reproduction antique, ethnics, colonial, art deco, modern simple, garden & beach, pool side, patio set, Using Teak, Mahogany, other tropical wood,... More

18 Aug 2008 02:20
Post 10 of 26
Zoe Lam
offline
No Company Website yet
Overall Ranking MVP:70 Rank:65,341
Quoting from [Zoe Lam]:

     I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.



Thanks a lot.I wish we can make a friend with each other.
18 Aug 2008 02:24
Post 11 of 26
Zoe Lam
offline
No Company Website yet
Overall Ranking MVP:70 Rank:65,341
Quoting from [Zoe Lam]:

     I have received many inquiry from customer in every day.I felt very happy that many cutomer interest in our r/c helicopter.So I pay patience to reply the inquiry to every customer carefully.But I felt disappointment that most of customer has not reply  message to me again.I searching for the many reasons ,but  I have no ideas.we are the direct manufacturer,so we also give the best price to customer.Who can help me ?Many thanks.



Thanks for your perfect comment.It's good for me.Thanks for your time.
18 Aug 2008 02:44
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