Please help me urgently. I am a long term importer of gloves from China to the Middle East. Recently due to increased demand, we decided to get more suppliers from Guangdong to sell us containers of gloves.
1 supplier has sent us a bad container shipment so we canceled our 2nd container order with them. We will try to sell the 1st container somehow for cheaper price and bear the loss. But for 2nd container we had already paid 20% advance (US$ 25,000).
Now the supplier is refusing to send us the advance back or send us 2nd container with same quality as promised in sales contract.
How can we resolve the matter? Who do I report this case to? Do I go to Chinese embassy here? Is there any regulation?
Anyone please give me suggestions as we are in a big loss for the company this year.
In view of the sum involved, talk with a Chinese mainland lawyer immediately. Lawyer He in Alibaba's forum is one good lawyer I can recommed. By all means see your local Chinese embassy but they will likely tell you exactly as I did - hire a lawyer.
![[em1]](http://img.alibaba.com/images/eng/style/icon/emoticons_smile.gif){kind=icon}
In view of the sum involved, talk with a Chinese mainland lawyer immediately. Lawyer He in Alibaba's forum is one good lawyer I can recommed. By all means see your local Chinese embassy but they will likely tell you exactly as I did - hire a lawyer.
Quoting from [importer_middleeast]:
Dear expert,
Please help me urgently. I am a long term importer of gloves from China to the Middle East. Recently due to increased demand, we decided to get more suppliers from Guangdong to sell us containers of gloves.
1 supplier has sent us a bad container shipment so we canceled our 2nd container order with them. We will try to sell the 1st container somehow for cheaper price and bear the loss. But for 2nd container we had already paid 20% advance (US$ 25,000).
Now the supplier is refusing to send us the advance back or send us 2nd container with same quality as promised in sales contract.
How can we resolve the matter? Who do I report this case to? Do I go to Chinese embassy here? Is there any regulation?
Anyone please give me suggestions as we are in a big loss for the company this year.
Dear expert,
It is a very sad experience. I will be going to the Chinese embassy tomorrow. Will it make a difference if I visit the supplier in China and demand my money back?
Approximately how much will it cost for me to hire a Chinese lawyer for the case? Do these cases usually win the money back?
Thank you.
Before you rush in and pay any money to a lawyer try to speak to a few first to gauge what your chances are in getting the money back. Generally speaking chances are not very high in China as there are two steps:
a. you need to prove to an official that the money is owing to you;
b. once they make a ruling in your favour you need of course to get the judgement enforced and your money back.
Both of which will be quite difficult as they will require you to actively pursue things and you may even need to be in China for some parts but perhaps a lawyer can act as your representative here.
I think that your success here will depend upon what you have document wise to prove your case. It certainly seems that you are in the right but unfortunately I think that you will find that you have to prove that!
Did you have a confirmation sample for this order? Does the factory also have one? Signed off by both parties would be best. If you do then it should be easy to prove that the quality of the production is inferior to the sample that the order was placed upon and that both parties were clear about this.
Do you have some sort of documentation, perhaps a contract or even emails where you outline what you can and cant accept quality wise? If so then once again it should be easy to show that the production is not as per agreed.
Regarding the terms of the deposit payment do you have anything in writing about what happens if you cancel the order?
There is no doubt that this is all very unfair to you but unless you can prove that the factory has not performed as per agreed then you may not have much luck.
Quoting from [importer_middleeast]:
Dear expert,
Please help me urgently. I am a long term importer of gloves from China to the Middle East. Recently due to increased demand, we decided to get more suppliers from Guangdong to sell us containers of gloves.
1 supplier has sent us a bad container shipment so we canceled our 2nd container order with them. We will try to sell the 1st container somehow for cheaper price and bear the loss. But for 2nd container we had already paid 20% advance (US$ 25,000).
Now the supplier is refusing to send us the advance back or send us 2nd container with same quality as promised in sales contract.
How can we resolve the matter? Who do I report this case to? Do I go to Chinese embassy here? Is there any regulation?
Anyone please give me suggestions as we are in a big loss for the company this year.
Please negotiate with your supplier first before proceeding against him in China. A local negotiator would help you a lot sometimes.
I don't recommend this to anybody but it worked for my manager, there is some company that take 20% of total money and make your money alive, what way they choose to take back this money? I think it would be quite friendly...
Quoting from [importer_middleeast]:
Dear expert,
Please help me urgently. I am a long term importer of gloves from China to the Middle East. Recently due to increased demand, we decided to get more suppliers from Guangdong to sell us containers of gloves.
1 supplier has sent us a bad container shipment so we canceled our 2nd container order with them. We will try to sell the 1st container somehow for cheaper price and bear the loss. But for 2nd container we had already paid 20% advance (US$ 25,000).
Now the supplier is refusing to send us the advance back or send us 2nd container with same quality as promised in sales contract.
How can we resolve the matter? Who do I report this case to? Do I go to Chinese embassy here? Is there any regulation?
Anyone please give me suggestions as we are in a big loss for the company this year.
We are an Argentina's office in Guangzhou, we are dealing with many kind of gloves and export them from China to Argentina, send me an email with the details information of this supplier I will try to see what ca I do for you. is better we discuss this situation ASAP so they give you the money back or force them to give you the exactly quality you have already asking for in your contract sales.
my email is sactrade@gmail.com, my name is Jenny Rodriguez or you can call me to my mobile 0086-13430251446
Quoting from [importer_middleeast]:
Dear expert,
Please help me urgently. I am a long term importer of gloves from China to the Middle East. Recently due to increased demand, we decided to get more suppliers from Guangdong to sell us containers of gloves.
1 supplier has sent us a bad container shipment so we canceled our 2nd container order with them. We will try to sell the 1st container somehow for cheaper price and bear the loss. But for 2nd container we had already paid 20% advance (US$ 25,000).
Now the supplier is refusing to send us the advance back or send us 2nd container with same quality as promised in sales contract.
How can we resolve the matter? Who do I report this case to? Do I go to Chinese embassy here? Is there any regulation?
Anyone please give me suggestions as we are in a big loss for the company this year.
We are an Argentina's office in Guangzhou, we are dealing with many kind of gloves and export them from China to Argentina, send me an email with the details information of this supplier I will try to see what ca I do for you. is better we discuss this situation ASAP so they give you the money back or force them to give you the exactly quality you have already asking for in your contract sales.
my email is sactrade@gmail.com, my name is Jenny Rodriguez
Quoting from [importer_middleeast]:
Dear expert,
Please help me urgently. I am a long term importer of gloves from China to the Middle East. Recently due to increased demand, we decided to get more suppliers from Guangdong to sell us containers of gloves.
1 supplier has sent us a bad container shipment so we canceled our 2nd container order with them. We will try to sell the 1st container somehow for cheaper price and bear the loss. But for 2nd container we had already paid 20% advance (US$ 25,000).
Now the supplier is refusing to send us the advance back or send us 2nd container with same quality as promised in sales contract.
How can we resolve the matter? Who do I report this case to? Do I go to Chinese embassy here? Is there any regulation?
Anyone please give me suggestions as we are in a big loss for the company this year.
We are an Argentina s office in Guangzhou we are dealing with many kind of gloves and export them from China to Argentina, send me an email with the details information of this supplier I will try to see what ca I do for you. is better we discuss this situation ASAP so they give you the money back or force them to give you the exactly quality you have already asking for in your contract sales.
my email is sactrade@gmail.com, my name is Jenny Rodriguez
