We sell electronics in the USA.  We are authorized dealers for some of the main manufacturers in the usa including dell, Toshiba etc.  We would like to export to other countries and found alibaba to be one of the main site to do so however we opened a free account to try out the service but everytime we try to list our products, the listing is rejected because of the brand name mentioned .  We have submitted emails with the approval from the manufacturers on many occasions to different people at alibaba but have yet to get an approval or response back.  I know the alibaba is trying to make the site a safe place to trade and I appreciate that but it's a bit frustrated when I try to contact someone send information and don't get response.  We're would like to apply for trust membership but don't want to have to pay money and to get the same service. This will be a waster.  Can anyone help or direct me as to which department or person that will be able to help in this situation? Thanks