I had a bad deal with a polish company.What I say is true,unless I will die in few seconds.We are manufacturer in chemical glow sticks.I received an inquiry from Global-Import company about glow stick.

Global-Import

Piotr Krolczyk

Jagiellonska 66/4A

Nowy Sacz
Poland

Attn:Monika

Tel:0048-18 442 10 98

Fax:0048-18 442 10 98

   I sent her our samples and her client agreed our product.The very important,I sent her samples which attached a red cord.That 's our common product.Her inquiry picture without any red cord and she didn't tell me the glowstick must attach a red cord. And I didn't confirm it with her.Frankly speaking,we can attach the red cord for free.

     After we finished the product in short time,she told me that the goods would be shipped at twice,15000pcs by air,30000pcs by sea. 15000pcs was shipped very well and we got the balance. The sea transport was delayed for DHL here can book the earliest ship was 1 June.It was unacceptable for her because the goods couldn't arrive on time.So she had to choose air without other way.I promised usd100 as discount kindly because I thought she had to afford high freight. When she got the 15000pcssticks on 29 May,she found the sticks without red cord and called me to send the red cord by express.We send out over 45000pcs the red cords on 30 May.At this point,she knew that the last 30000pcs would come without red cords. The goods was inour warehouse then.She didn't stop us transport the last 30000pcs.If she did,we could do it by ourselves. Maybe I am a new player in this game,or I trust her ,we sent out the last 30000pcs by air without getting back the balance for 30000pcs sticks.She said they would transfer the balance after we send them bill of loading.In those days,she neversaid they would not pay the balance.When she got the problems in custom in Poland,she also asked me to send her  CE certification for glowsticks,for custom need it and I sent it.. In the next few days,I senther e-mail for asking whether they got the goods successfully,but no one answer and I made a call to her.It was message voice,I left a message that let me know how about it and reply me by email. After several days silence,I got an bad e-mail for us,they wouldn't pay us the balance.The only reason we sent her uncomplete product, she refered to red cords. I can't find a word in her e-mail that they want the sticks attaced a red cord. She gave me the reason that we sent the samples withred cord and our picture we sent her wih red cord. I said that our product,may it gave her wrong directions. Now,what should I do? Just be a loser ?They got the goods without paying the balance for 30000pcs,about usd3500.Whatever I said to her,I got the same answer,Don't blame me for your fault,it is all your fault.The business is over for her. Any ideas and advice,I will thank you very very very  much!

Jacky

Quoting from [bubugoo]:

 

 

 

 

 

 

 

 

Mr. Jacky,

1:- In his first basic enquiry, was there word of red cord included or no?

2:- If you have sent one sample with red cord, you have to ship the goods same as sample.

3:- what about the Contract, product description in pI and L/C? was there written or no?

4:- you may talk with them and ask them to pay you less but to pay you otherwise you may call local authorties of Poland to enquire.

5:- Please dont adopt improfessional ways to deal with new buyers.

6:- Be carefull in the next time.

Feel free to contact us, if anything confusing you.

Serve you Honestly.

Usman (moderator)

1:- In his first basic enquiry, was there word of red cord included or no?

2:- If you have sent one sample with red cord, you have to ship the goods same as sample.

3:- what about the Contract, product description in pI and L/C? was there written or no?

4:- you may talk with them and ask them to pay you less but to pay you otherwise you may call local authorties of Poland to enquire.

5:- Please dont adopt improfessional ways to deal with new buyers.

6:- Be carefull in the next time.

Feel free to contact us, if anything confusing you.

Serve you Honestly.

Usman (moderator)

Dear snsint,

Thanks for your analyse!

1. She sent me a picture,No cord,just tell me 1c logo and never mention it in her last e-mail.

2. we sent her samples with cord,that is our standard product. Glowstick  come with cord or not,,it's up to client.

3.No contract.When we felt everything is ok,I sent her invoice for confirm,which said,45000pcs glowsticks,unit price,1c logo.She said ok with return e-mail.And paid 30% as deposit,we started production.

4.I called her,but she said the case had transfered to accountant.It was over for her.Don't blame me for all your fault.

5.I am a new player of this game.I will learn more experience in future. I usually thought they have good credit for european clients.If there is any problem,we can consult it how to settle it.But I was wrong.We don't have any chance to consult it with them.

6. Yes,I will,I must will.

More,I'd like to say,when you buy something,will you let your supplier know clearly,how about it,how many parts of it. When she said,I usually thought glowsticks come with cord.My client want the glowsticks come in that way. I am not the god,I can't guess your client 's idea.

    The most important,when she got the first 15000pcs,she knew tha next 30000pcs would come without cord.At this point,the 30000pcs were in our warehouse.If she told me to re-work them,we would tied cords to them,but she didn't,or she could refuse those 30000pcs,we would't send them. And I am a new player,sent here goods by air with great trust. When she got 30000pcs,her attitude was different. We won't pay for you.The case was over budget. 

At last,I 'd like to say,I hate you,MONIKA.