We asked by a company in USA to send sample of teak furniture by express courier.


They paid the sample but asked us to send the sample "collect" which mean they paid once the samples arrive


But when the sample arrived, this company refused to pay !!!


We sent large, beautiful and expensive teak furniture which cost A LOT OF $$$


In the end, the courier company sent us the bill and threaten us to pay otherwise they close our account. We have no choice but to pay it.


We hope this lesson useful for other companies.



Thank you

Eddy


~ Exclusive Teak Wood Furniture Direct from Indonesia ~


http://www.indonesiateakfurniture.com/

We met the same cases before with FEDXED and UPS years ago. We sent the samples for free and freight collect. However they didn't inform us the customers refuse to pay the freight when arrival, but they only knew the customers refused to pay when they settled the monthy payment with those companies the next month, and asked us to afford that charge.

It was unfair to us! We complained the couier with these issues but no use, we have to pay the freight if we still want to use that account or they will close ours and keep us the black record!

Now the courier is getting better but still need to improve their system and management.

Quoting from [wongjogja]:



We asked by a company in USA to send sample of teak furniture by express courier.




They paid the sample but asked us to send the sample "collect" which mean they paid once the samples arrive




But when the sample arrived, this company refused to pay !!!




We sent large, beautiful and expensive teak furniture which cost A LOT OF $$$




In the end, the courier company sent us the bill and threaten us to pay otherwise they close our account. We have no choice but to pay it.




We hope this lesson useful for other companies.





Thank you



Eddy




~ Exclusive Teak Wood Furniture Direct from Indonesia ~




http://www.indonesiateakfurniture.com/

Thats  the reason why, now I tell the prospective buyer to pay first the sample and ask them the FEd or DHL Account . If they pay then we can send sample since we also pay the items/products send to our manufacturer.  So, what happen to our business if we always send free sample. can you just imagine.

Quoting from [wongjogja]:


We asked by a company in USA to send sample of teak furniture by express courier.



They paid the sample but asked us to send the sample "collect" which mean they paid once the samples arrive



But when the sample arrived, this company refused to pay !!!



We sent large, beautiful and expensive teak furniture which cost A LOT OF $$$



In the end, the courier company sent us the bill and threaten us to pay otherwise they close our account. We have no choice but to pay it.



We hope this lesson useful for other companies.




Thank you


Eddy



~ Exclusive Teak Wood Furniture Direct from Indonesia ~



http://www.indonesiateakfurniture.com/

yeah,it is a good lessons for us.thanks a lot

Quoting from [wongjogja]:


We asked by a company in USA to send sample of teak furniture by express courier.



They paid the sample but asked us to send the sample "collect" which mean they paid once the samples arrive



But when the sample arrived, this company refused to pay !!!



We sent large, beautiful and expensive teak furniture which cost A LOT OF $$$



In the end, the courier company sent us the bill and threaten us to pay otherwise they close our account. We have no choice but to pay it.



We hope this lesson useful for other companies.




Thank you


Eddy



~ Exclusive Teak Wood Furniture Direct from Indonesia ~



http://www.indonesiateakfurniture.com/

I think that most of the company have this problem.

It's unfair that they told us that customer are refused to pay the charge after 6months or 1yrs later.

how can everyone supplier send the free sample to customer and they are doing like this ?

we don't known where we can complains with those cheated company.

you can list their name or contact information here.

so that other suppliers can be known them and not cheated by them again.

 

Quoting from [hy707070]:

Quoting from [wongjogja]:



We asked by a company in USA to send sample of teak furniture by express courier.




They paid the sample but asked us to send the sample "collect" which mean they paid once the samples arrive




But when the sample arrived, this company refused to pay !!!




We sent large, beautiful and expensive teak furniture which cost A LOT OF $$$




In the end, the courier company sent us the bill and threaten us to pay otherwise they close our account. We have no choice but to pay it.




We hope this lesson useful for other companies.

Thank you



Eddy




~ Exclusive Teak Wood Furniture Direct from Indonesia ~




http://www.indonesiateakfurniture.com/

yeah,it is a good lessons for us.thanks a lot

oh, since i do foreign business, it is lucky for me never occur such as matter.  Some companies gave me their express account number, others refused to pay for the freight, but no person give his word to pay but not pay in the end. I will be much more careful in my future business..........thanks for your lesson

Also hope you will never occur such a matter again.....good luck!

Quoting from [wongjogja]:


We asked by a company in USA to send sample of teak furniture by express courier.



They paid the sample but asked us to send the sample "collect" which mean they paid once the samples arrive



But when the sample arrived, this company refused to pay !!!



We sent large, beautiful and expensive teak furniture which cost A LOT OF $$$



In the end, the courier company sent us the bill and threaten us to pay otherwise they close our account. We have no choice but to pay it.



We hope this lesson useful for other companies.




Thank you


Eddy



~ Exclusive Teak Wood Furniture Direct from Indonesia ~



http://www.indonesiateakfurniture.com/

Quoting from [Alice22035228]:

Quoting from [wongjogja]:





We asked by a company in USA to send sample of teak furniture by express courier.






They paid the sample but asked us to send the sample "collect" which mean they paid once the samples arrive






But when the sample arrived, this company refused to pay !!!






We sent large, beautiful and expensive teak furniture which cost A LOT OF $$$






In the end, the courier company sent us the bill and threaten us to pay otherwise they close our account. We have no choice but to pay it.






We hope this lesson useful for other companies.







Thank you





Eddy






~ Exclusive Teak Wood Furniture Direct from Indonesia ~





http://www.indonesiateakfurniture.com/

 

I'm a free member here. I have never done international trade before. I'm very skeptical  with who I will deal with anywhere. The fact is, there are people EVERYWHERE looking for  a "free" ride.

In logical thinking, I've come to the conclusion how fair trade and good business will evolve.

Given my status, in order for fair trade the burden of trust should fall upon companies with the least credentials.

"Trusted Pass" and especailly Gold Suppliers shouldn't bare the expense of anything! Maybe at the very most would offer some sort of support such as absorb the shipping cost for samples. While the potential buyer pays in full for the product. NO COD!

The fact is, I  have  received international money orders for  my products. When I varified the funds at my bank I found they were worthless. Fortunetly for me it only costed me my time to varify the funds.

If I were to find a company I would like to do business with, here or anywhere 99- 100% of trust should lie with me. Therefore, I choose to only deal with Trusted or Gold suppliers.

Gold suppliers cover yourself. Though not obvious, watch for "red" flags throughout your dealings with new clients.

It's sad to see anyone's hard work taken advantage of

Thus is the reason for setting up Alibaba credentials.

Thx for your share

 

 

Having been on both sides of the fence , i think i can explain to those who do not understand the buyers mentality ,and once you understand the buyers mentality , you will know how to avoid this problem.

my company now spends over 120000usd a year on DHL and about 20000-40000 of that is on samples. we ship a lot freight collect, so i have a lot of experiance with this issue

Based on the story that was stated i think we can assume that this company was not interested in your product.  the question is why?   why was the company not interested in your product? 

There can be many answers , but the answer is probable for 1 of the following reasons.

1. your sample was bad quality

2. you did not make the sample correctly

3. you did not prperly follow instructions given

4. you sent samples not as instructed.

 

this happens all the time mainly with chinese suppliers. once they are given the right to ship freight collect. they will send anything the think they can sell . big packages of junk that go right into the garbage. why should they customer pay the frieght for samples that they did not request? whay should the company pay the frieght for samples that were made wrong or not good quality?

as a fair resolution to both parties i would propse as followes.

1 if you ship anything not requested the shipper should pay

2 if you ship samples that are not correct or quality not right shipper should pay or the samples should be redone and sent on shippers account.

therefore our company adpoted the following policy

1. we do not take the first samples ever freight collect until we have seen samples from the factory. either they sent the first samples on their account or by post. or they met us in china

2 we inform all companies that if they send many samples that are not correct for whatever reason and it is their fault , they will need to send they next samples on their account. if they do not redo the samples we chargeback the frieght and they have to pay anyways.

these two rules have somehow cut down the bad samples we get by about 99% so i guess it works

 

To make myself clear i do not mean that all chinese factories are like this, far from it, there are many many good factories out there who deal well and are a pleasure to deal with and always follow instruction and make good samples. but percentage wise these factories are a small percent, because trade site like alibaba and others have no way to know this most of the suppliers on this site and other trade sites, are not good and very hard to deal with . 

i would like however to thank all they factories who give customers hard times about things like samples and many other things, because they make it so hard to use this site and othersites , and only experianced importers who know how to sort the good from the bad have a real benifit in the end. if not for them every person in the world would be able to use this site and i would have no business. but making issues about stupidities like samples they chase away many people some of whom become my customers.

 

Very sorry you lost money.  No more free samples.  In the US there is what is called a Better Business Bureau.  The company probably does bad business in the US too.  The Better Business Bureau would contact the business who stole your free sample and they would contact them.  Even take them to court if the company is still in business.