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to Rob - QUALITY CONTROL
Post 1 of 6
win
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No Company Website yet
Overall Ranking MVP:117 Rank:4,467

TO ROB

 

Hi Rob,

Our company, Ralph Sutton Designs, based in Hilton Head Island, SC, USA, expects to receive a very large order from Walgreen's very soon which will take many months to fulfill.  Our product is 3D framed artwork in a shadowbox picture frame.  Our artist creates the 3D artwork out of special Mi-Teintes paper and creates various 3D levels using two way tape.  It is all done by hand and we have already made arrangements with a company in Hangzhou, China, to hand assembly of our artwork.  There will be 30-45 pieces to each finished piece of artwork.  My partner, Ralph Sutton who is the artist, and I will be hands on in Hangzhou for the first few weeks of the project to assure proper instruction and quality control in assembling our artwork.  However, after we leave to go home to the States we are concerned regarding continued quality control.  We expect our first order to be 100,000 to 150,000 pieces and there will be more orders to follow.  I understand there are individuals or firms we can hire in China to oversee the continued quality control of the assembly work being done for us.   Could you please tell me how this works, what it costs and then give me your 5 best recommendations of individuals or firms I can contact and interview to carry out the quality control till the project ends at the plant in Hangzhou.  I look forward to hearing back from you at your earliest convenience.

 

Kind regards,

Frederick J Wynne, CEO

RALPH SUTTON DESIGNS, LLC

 

Award 10 MVPs ( What's this? )for the best answer.
02 May 2008 14:04
Post 2 of 6
Quoting from [win]:

TO ROB

 

Hi Rob,

Our company, Ralph Sutton Designs, based in Hilton Head Island, SC, USA, expects to receive a very large order from Walgreen's very soon which will take many months to fulfill.  Our product is 3D framed artwork in a shadowbox picture frame.  Our artist creates the 3D artwork out of special Mi-Teintes paper and creates various 3D levels using two way tape.  It is all done by hand and we have already made arrangements with a company in Hangzhou, China, to hand assembly of our artwork.  There will be 30-45 pieces to each finished piece of artwork.  My partner, Ralph Sutton who is the artist, and I will be hands on in Hangzhou for the first few weeks of the project to assure proper instruction and quality control in assembling our artwork.  However, after we leave to go home to the States we are concerned regarding continued quality control.  We expect our first order to be 100,000 to 150,000 pieces and there will be more orders to follow.  I understand there are individuals or firms we can hire in China to oversee the continued quality control of the assembly work being done for us.   Could you please tell me how this works, what it costs and then give me your 5 best recommendations of individuals or firms I can contact and interview to carry out the quality control till the project ends at the plant in Hangzhou.  I look forward to hearing back from you at your earliest convenience.

 

Kind regards,

Frederick J Wynne, CEO

RALPH SUTTON DESIGNS, LLC

 



Mr. Wynne, its great to see such a young company getting their foot in the door with a national company.

I believe I have a solution for you that is right up your ally.  IM a sourcing agent by profession. 

If your factory is in Hangzhou then it might be best if you actually used an in-process inspection company based right there, where there is no need for inspector related travel of much consequence.

This is their website:  http://www.nisnis.com .  Your costs associated with them is going to be based on:

  1. What you want inspected
  2. Frequency of inspection
  3. Man hours required
  4. Amount of inspection detail related to you project

IM sure Rob can give some others but I wanted to jump in as I know this company was in the same city ans your manufacturer.

Best regards,

Ranger

SIGNATURE:
About Our Company

Me Tech Supply
ME Tech Supply a D. B. A provides sourcing solutions for both small and medium sized businesses. We are members of the GSAA whose Agents have verified more than 2. 5 million companies World WideWe offer low cos... More

02 May 2008 17:58
Post 3 of 6
Hi Frederick
.
You can virtually stake your life on any recommendation made by Ranger. 
 
Your single greatest issue is likely to be "quality fade". Even the best of Chinese suppliers gradually cut quality to save a few cents in successive production runs. In other words, never anticipate that any consignment will be the same as previous.
 
1. Prior to placing your order, engage a qualified QC auditor to perform an audit of your supplier's present day QC systems. Such is a critical prerequisite for large orders in China.
 
2. Instruct your Inspector to make spot checks during production runs. Do not rely simply on pre-shipment inspections of finished product, otherwise you will likely face the terrible choice between accepting sub-standard product or not meeting your homeland delivery deadlines - as I have seen only too often in dealing with China. 
 
3. Engage a top mainland lawyer to draw your contract in both English and Chinese versions with particular attention to Arbitration provisions, product specifications, penalty for late delivery and acceptable percentage of faulty product. Also, bind your Inspectors to penalties for negligence where serious money is involved on your part.
 
Chinese manufacturing norms are so different to the West, that you need to approach your first venture there with an empty mind, like a child, free of all preconceived notions.
 
If I were in your shoes as a first timer dealing in a large order from China, I would engage your very own countryman, Ranger, to advise on the entire due diligence, inspection and import detail. 
.
[em1]
 
 
    

02 May 2008 20:18
Post 4 of 6
win
offline
No Company Website yet
Overall Ranking MVP:117 Rank:4,467
Quoting from [win]:

TO ROB

 

Hi Rob,

Our company, Ralph Sutton Designs, based in Hilton Head Island, SC, USA, expects to receive a very large order from Walgreen's very soon which will take many months to fulfill.  Our product is 3D framed artwork in a shadowbox picture frame.  Our artist creates the 3D artwork out of special Mi-Teintes paper and creates various 3D levels using two way tape.  It is all done by hand and we have already made arrangements with a company in Hangzhou, China, to hand assembly of our artwork.  There will be 30-45 pieces to each finished piece of artwork.  My partner, Ralph Sutton who is the artist, and I will be hands on in Hangzhou for the first few weeks of the project to assure proper instruction and quality control in assembling our artwork.  However, after we leave to go home to the States we are concerned regarding continued quality control.  We expect our first order to be 100,000 to 150,000 pieces and there will be more orders to follow.  I understand there are individuals or firms we can hire in China to oversee the continued quality control of the assembly work being done for us.   Could you please tell me how this works, what it costs and then give me your 5 best recommendations of individuals or firms I can contact and interview to carry out the quality control till the project ends at the plant in Hangzhou.  I look forward to hearing back from you at your earliest convenience.

 

Kind regards,

Frederick J Wynne, CEO

RALPH SUTTON DESIGNS, LLC

 



Hi Aussie,

Thank you for your recommendation.  You certainly seem to have a lot of confidence in Ranger.  Can you please tell me what first hand experience you have had with Ranger and his company.  What service did they provide for you, etc.  Who is the best person in Ranger's firm to do the quality control?  I look forward to hearing back from you. 

 

You mention "quality fade".  This is why we use a very special paper, Mi-Teintes, that is acid free and does not fade or curl.  For your information, we have developed a very good working relationship with the company we are going to be using in Hangzhou.  We have been to their factory twice.  Now we are just waiting for the order from Walgreen's.

 

Kind regards,

Fred

03 May 2008 05:32
Post 5 of 6
You can say that Aussie and I have confidence in one another based on many conversations, business knowledge, and the way in which we each deal with our respective businesses. 

Mr. Frederick J Wynne, I think you misunderstood my post.  I have a working knowledge of inspection companies in India, China, Taiwan, and other parts of the worlds.  Since you stated the company manufacturing your product was in Hangzhou.  I suggested a company that I have a working knowledge of.  Afterall, IM sure you want to minimize your costs as it relates to having in process inspections done.  I do not represent this company.  But anyone that sources products for buyers must have the ability to guide buyers or those looking for contract manufacturing through the process start to finish. 

You have half the battle won as you have already set up the deal with the contract manufacture your self.  As I understand you are looking for an inspection company to maintain the same quality that you and your partner have established after you return to the U.S..  For that reason, I supplied their website where you can find all their contact information so that you may address any issues you have directly with them. 


Ranger

SIGNATURE:
About Our Company

Me Tech Supply
ME Tech Supply a D. B. A provides sourcing solutions for both small and medium sized businesses. We are members of the GSAA whose Agents have verified more than 2. 5 million companies World WideWe offer low cos... More

03 May 2008 20:42
Post 6 of 6
Quoting from [win]:

TO ROB

Hi Rob,

Our company, Ralph Sutton Designs, based in Hilton Head Island, SC, USA, expects to receive a very large order from Walgreen's very soon which will take many months to fulfill. Our product is 3D framed artwork in a shadowbox picture frame. Our artist creates the 3D artwork out of special Mi-Teintes paper and creates various 3D levels using two way tape. It is all done by hand and we have already made arrangements with a company in Hangzhou, China, to hand assembly of our artwork. There will be 30-45 pieces to each finished piece of artwork. My partner, Ralph Sutton who is the artist, and I will be hands on in Hangzhou for the first few weeks of the project to assure proper instruction and quality control in assembling our artwork. However, after we leave to go home to the States we are concerned regarding continued quality control. We expect our first order to be 100,000 to 150,000 pieces and there will be more orders to follow. I understand there are individuals or firms we can hire in China to oversee the continued quality control of the assembly work being done for us. Could you please tell me how this works, what it costs and then give me your 5 best recommendations of individuals or firms I can contact and interview to carry out the quality control till the project ends at the plant in Hangzhou. I look forward to hearing back from you at your earliest convenience.

Kind regards,

Frederick J Wynne, CEO

RALPH SUTTON DESIGNS, LLC

Hi Fredrick, I've written a whole new post to answer your question. Take care,


Rob Bailey
06 May 2008 02:29
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