Email Etiquette
Post 1 of 78

Why do you need email etiquette?
A company needs to implement etiquette rules for the following three reasons:
Professionalism: by using proper email language your company will convey a professional image.
Efficiency: emails that get to the point are much more effective than poorly worded emails.
Protection from liability: employee awareness of email risks will protect your company from costly law suits.

What are the etiquette rules?
There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. Below we list what we consider as the 32 most important email etiquette rules that apply to nearly all companies.
32 most important email etiquette tips:
1. Be concise and to the point
2. Answer all questions, and pre-empt further questions
3. Use proper spelling, grammar & punctuation
4. Make it personal
5. Use templates for frequently used responses
6. Answer swiftly
7. Do not attach unnecessary files
8. Use proper structure & layout
9. Do not overuse the high priority option
10. Do not write in CAPITALS
11. Don't leave out the message thread
12. Add disclaimers to your emails
13. Read the email before you send it
14. Do not overuse Reply to All
15. Mailings > use the bcc: field or do a mail merge
16. Take care with abbreviations and emoticons
17. Be careful with formatting
18. Take care with rich text and HTML messages
19. Do not forward chain letters
20. Do not request delivery and read receipts
21. Do not ask to recall a message.
22. Do not copy a message or attachment without permission
23. Do not use email to discuss confidential information
24. Use a meaningful subject
25. Use active instead of passive
26. Avoid using URGENT and IMPORTANT
27. Avoid long sentences
28. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks.

29. Don't forward virus  hoaxes and chain letters.

30. Keep your language gender neutral

31.Don't reply to spam

32. Use cc: field sparingly
[em19][em20]

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  • 12 Jan 2007 00:34
    Post 2 of 78
    Replying to [farsha]:[em19]A good information,thanks Farsha.
    28 Mar 2007 20:39
    Post 3 of 78
    james-shao
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    No Company Website yet
    Overall Ranking MVP:-5 Rank:1,968,092
    Replying to [farsha]:very good !there are something i don't take care![em3]
    05 Apr 2007 18:02
    Post 4 of 78
    Replying to [Rizzob]:rozzob, i fully agree with you farsha should put own views rather than copy.
    09 Apr 2007 20:57
    Post 5 of 78
    Quoting from [arowana33]:


    Replying to [Rizzob]:rozzob, i fully agree with you farsha should put own views rather than copy.



    Dear arowana33, Why are you always thing about negatively? If you can get good things for your life don't try to find where it comes from consider what are the valuable things are there for your carrier improvement.Don't be pessimistic, be optimistic.

    World is very comfortable place place for living but now it has become fearful place due to problems created by people like you thinking negatively.

    Every action has a reaction(Newton Law 03) this is not only for Physics but also for human life.

    If your action is  good  result also good, [em1]
    10 Apr 2007 00:35
    Post 6 of 78
    nic uk
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    Replying to [farsha]:Your advice is invaluable to those who are not educated in the art of communication. Empathy is not only a requirement in life but also in the written word, sadly so few have this attribute..
    best regards Nic
    11 Apr 2007 13:52
    Post 7 of 78
    nic uk
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    Replying to [diggy]:Sorry my friend, you have no chance if you use the word "man" in your conversation.
    my very best regard to you, Nic
    11 Apr 2007 13:55
    Post 8 of 78
    Replying to [farsha]:Thanks for a good reminder.
    23 Apr 2007 13:17
    Post 9 of 78
    vickey China
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    Overall Ranking MVP:74 Rank:61,556
    Replying to [farsha]:[em1] So great .
    25 Apr 2007 07:27
    Post 10 of 78
    Professor Carl
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    Overall Ranking MVP:11,669 Rank:48
    From time to time we all need to be reminded of these important rules for establishing common ground. And particularly new people are anxious about not doing the wrong thing. My dad wrote to me in caps for years 'till I told him, dad, you're raising your voice. And yikes!! ain't it the truth we should use good grammar and proper punctuation and spelling and sentence structure and... but that is the hard part for many of us who struggle to get our ideas across by any means necessary. On the one point, few people would know what the "passive" voice is (it's when there is no subject, as, "... a word was spoken." The subject (the one who spoke) is not identified -- that's all that "passive" means, but not to worry, it's very minor. To be kind, to be straightforward, to be considerate... the world has a potential to be a great place for everybody.[em7]
    30 Apr 2007 20:43
    Post 11 of 78
    mac frank
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    Overall Ranking MVP:56 Rank:101,010
    Replying to [farsha]:
    HI Etiquette
    how are doing .am mr FRANK from GHANA west africa, the son of late minister of information HON FRANK ANNAM . I Dill on AUTOMOBILE
    AND PHONE HOUSING ACCESSORIS AND ALL TYP OF PHONE AND I WANT YOU TO WRITE TO ME IF YOUR COMPANY can be able to supply any of this product.
    THANKS FOR YOUR UNDERSTANDING
    GOD BLESS YOU
    05 May 2007 06:33
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