Replying to [Mattellatech]:
i would like to see a mediator to help buyer and supplier problems, i see many business deals break down due to communication or small problems with the order. For future business this is paramount because one deal can lead to many more but only if the bed is set.
Its easy to loose the battle of communication when its your money and products that are not what you thought as feeling come into the room, this is where the 3rd party can step in and resolve the situation or at worse give their opinion.
I have contacted some supplier because buyers have asked me to help them and the last 4 i have checked 2 suppliers were fine, seems the buyer thought the supplier knew, not 100% so the order was not to their requirements, but we found errors in the suppliers production system that help them or the buyer when records are needed.
Remember the saying, once bitten twice shy, new buyers who get a problem with the first order may not reorder again.