This ten million dollar question: How to market your product through the Internet? asked by some members here, may want to read the texts below.
To expand on the brief, let me be more concise and according to text book teachings.
You need to do an Environmental Scan, which consists of:
- Situational analysis
- Environmental factors
- Market opportunity analysis (demand, supply, and SWOT).
- Select target market(s)
- Set objectives
- Select marketing mix: the 4 Ps.
- Action plan (tactics)
- Budget
- Evaluation plan
Customers in the 21st century are more informed, have wider choices of sources of supply, and they are empowered by the Internet.
Internet usage is growing, no doubt about it, and a company must engage with it to use it as a marketing tool to propagate the products. However, there are different market segments with different sets of needs, priorities, infrastructures, and cultural values. These have large consequences on the method of selling the product. We do segmentation of the market, and adjust the method according to the level of the demographic groups.
Let me give you an example:
Countries with high volume of broadband (high speed Internet connections) can apply higher resolution graphics, and animated display. However there are users of 56K modem or lesser speed, and there are different systems and browsers, such as Netscape, Firefox, Explorer, etc.
Beside age group, gender, and ethnic background, the demographics are grouped into these parts:
- Innovators High wage earners, willing to pay premium price for new technology product. 2.5%.
- Early Adopters. Community minded than the innovators. They will check around with others who have experience using the product, before deciding to buy. 13.5%.
- Early Majority. They do not rush to buy, but gathers information first, weigh the pros and cons and evaluate with other brands available and consider the price and other features available. 34%
- Late Majority. This group is more harder to convince than the Early, and will only buy when their friends have bought and used them. Word-of-mouth is very important than advertisement to them. 34%.
- Laggards - the low wage earners, use the older versions, and will buy on cheap prices only. E.g. users of the Windows 98 OS, and the Pentium 3 system. They are users of cable modem running analogue technology. 16%.
There are the barriers to adopting the product:
Social and Cultural MattersCASE: Many countries do not have credit card processing infrastructure, and the citizens do not carry credit cards. Therefore to purchase and pay by credit card is no go.
In many Asian countries, to read about a product in the magazine, newspaper advertising or even a coloured catalogue has no effect on them. They want to see, feel and touch the product, some even want to try the product. Demonstrations of the product is important, and pre-after-sales backup is vital to the sales. Service the product in their location, they will not believe it until they see it. They are the "Thomas Buyer"
For some culture, the brand name of the product carries much weight, and Religious sensitiveness is as important, because it will turn them off at the first instance. E.g. the symbol of a Dragon is repulsive to the Western culture, more of the middle-eastern culture. A typical example of case study is like selling hamburgers to the Hindu majority country of India, where a company had communicated that their hamburger contains quarter pound of pure beef.
Speaking their language is the open door to communicate your product. To sell to Japanese, speak
Nihon Go, and to Germans,
Sprechen Deutsch. Be careful about their cultural taboos, observe their norms. Eg. to give them some gifts or chance to win something big in lucky draws will be good marketing gimmicks.
Technology IssuesFor example: the available media that is spreading quickly worldwide is the Mobile Phone. In some countries, with the ready buyer with the available cash to purchase, but do not have the phone lines. Arab countries have 49 telephones per thousand, compared to an average of 133/1000 world wide.
Communication for business is commonly done the marketplace or the bazaar. This is also a social meeting place that provides people the benefits of the community. So, emails, snail mails, tele-marketing will not do to this group in the market sector. These people are the upcoming market opportunities, as the high oil prices bring them new level of wealth and spare cash.
Last but not least are the
Legal and Political Issues.
Censorships, patent infringements, **** activists, and countries which are at war with each other, or goods that are sensitive to their security cannot be exported.
Street Smart