Buyers - do you care about the quality?
Post 1 of 14
Hello,
Recent surveys show that manufacturers are planning to invest in products quality next year. My question to buyers is, do you care about it and do you know what it actually means? Will they concentrate on usability or only CE, etc. standards?
Please let me know your thoughts about following:
1) How important is products usability for you?
2) Do you feel that you would need to get more information about products usability?
3) Are you running in-house testing to make sure the product is user-friendly?
From time to time I have bought no-name electronic products and in most cases I have soon bought a new one, from known brand cause the first one was uncomfortable to use. Have you faced similar problem? Interested in fighting against it?
In case you test every product sample before you make the trade, have you calculated how much time have you spent on this?
Do you feel that quality information is valuable to you?
Who should pay for this?
You are the buyer, why do you need to prove the seller that their products have good quality?
We are running a start-up company, and we would like to have the user level product certification as one of our services, so it would be similar to "Skype Certified", but our focus would be in usability in general. Do you feel this service is needed and would you use it?
Thanks!
-Hannes
Recent surveys show that manufacturers are planning to invest in products quality next year. My question to buyers is, do you care about it and do you know what it actually means? Will they concentrate on usability or only CE, etc. standards?
Please let me know your thoughts about following:
1) How important is products usability for you?
2) Do you feel that you would need to get more information about products usability?
3) Are you running in-house testing to make sure the product is user-friendly?
From time to time I have bought no-name electronic products and in most cases I have soon bought a new one, from known brand cause the first one was uncomfortable to use. Have you faced similar problem? Interested in fighting against it?
In case you test every product sample before you make the trade, have you calculated how much time have you spent on this?
Do you feel that quality information is valuable to you?
Who should pay for this?
You are the buyer, why do you need to prove the seller that their products have good quality?
We are running a start-up company, and we would like to have the user level product certification as one of our services, so it would be similar to "Skype Certified", but our focus would be in usability in general. Do you feel this service is needed and would you use it?
Thanks!
-Hannes
29 Nov 2007 04:57
Post 2 of 14
Replying to [Hannes]:I will mark this as extreamly important!
our company is running a retail business, selling thousands of product directly to the consumers in the community. If we buy the low quality products because of cheap in price in order to generate greater margin. I will say that will be the most stupid decision in competition strategy. For many years, company spend millions of dollar on advertising to spread its reputation, but disappointed customers may ruin our reputation in days by telling their friends about the low quality items we are selling. so, I think you can image how the quality is important.
our company is running a retail business, selling thousands of product directly to the consumers in the community. If we buy the low quality products because of cheap in price in order to generate greater margin. I will say that will be the most stupid decision in competition strategy. For many years, company spend millions of dollar on advertising to spread its reputation, but disappointed customers may ruin our reputation in days by telling their friends about the low quality items we are selling. so, I think you can image how the quality is important.
30 Nov 2007 13:01
Post 3 of 14
Replying to [Hannes]:
Dear Hannes,
Nice to know you here.I am the supplier in China. I just know that the quality is very important in our customers'eye.![[em7]](http://img.alibaba.com/images/eng/style/icon/emoticons_shy.gif)
Dear Hannes,
Nice to know you here.I am the supplier in China. I just know that the quality is very important in our customers'eye.
30 Nov 2007 17:56
Post 4 of 14
Replying to [Hannes]:![[em1]](http://img.alibaba.com/images/eng/style/icon/emoticons_smile.gif)
Hi, I'm from China . We are a manufacturer in the brass fittings . I think quality is extremely important to the buyers . If the quality is poor, you can imagine what will happen . You will lose your constant client .
Hi, I'm from China . We are a manufacturer in the brass fittings . I think quality is extremely important to the buyers . If the quality is poor, you can imagine what will happen . You will lose your constant client .
30 Nov 2007 18:57
Post 5 of 14
Replying to [Hannes]:
Hi, I'm from China . We are a manufacturer in the brass fittings . I think quality is extremely important to the buyers . If the quality is poor, you can imagine what will happen . You will lose your constant client .
Hi, I'm from China . We are a manufacturer in the brass fittings . I think quality is extremely important to the buyers . If the quality is poor, you can imagine what will happen . You will lose your constant client .
30 Nov 2007 18:58
Post 6 of 14
Replying to [Hannes]:
In most cases,the customers can't identify whether the goods are in good conditions by themselves.so your service is needed
In most cases,the customers can't identify whether the goods are in good conditions by themselves.so your service is needed
30 Nov 2007 21:38
Post 7 of 14
Replying to [Hannes]:
yes, of course quality always comes the first, and then the price!!!![[em21]](http://img.alibaba.com/images/eng/style/icon/emoticons_gift.gif)
yes, of course quality always comes the first, and then the price!!!
01 Dec 2007 03:08
Post 8 of 14
Replying to [Hannes]:
Buyers' preference is lower or higher quality?
Answer is simple: The higher quality for The lowest price.
By the way, most of buyers and end users do not understand the term "over-engineering." For example, if the thickness of a part, say, 2 mm is enough from engineering point of view and if you ask your seller to make it thicker, say 3 mm, then, yes, it will be stronger, but, you will be paying an extra money for 1 extra mm that you will never use. You think 3 mm is better quality, but, actually, it is not so because your money for extra 1 mm is flying into air.
SO, buyer needs to know first what "quality" means.
Buyers' preference is lower or higher quality?
Answer is simple: The higher quality for The lowest price.
By the way, most of buyers and end users do not understand the term "over-engineering." For example, if the thickness of a part, say, 2 mm is enough from engineering point of view and if you ask your seller to make it thicker, say 3 mm, then, yes, it will be stronger, but, you will be paying an extra money for 1 extra mm that you will never use. You think 3 mm is better quality, but, actually, it is not so because your money for extra 1 mm is flying into air.
SO, buyer needs to know first what "quality" means.
01 Dec 2007 03:16
Post 9 of 14
In my opinion [agriturk] made a great point ( buyer needs to know first what "quality" means.) I must say I agree you 100%. But why they sometimes request over-engineering? I think it is because buyers do not know what is the quality level they actually need and in order to look smart they request over-engineering.
This is understandable in current situation - buyers often do not trust sellers and they do not always have possibility to get trusted information (they might not trust supplier)
This is understandable in current situation - buyers often do not trust sellers and they do not always have possibility to get trusted information (they might not trust supplier)
03 Dec 2007 00:45
Post 10 of 14
Replying to [Hannes]:
(Please understand that I am not trying to be rude, I am just telling you my reaction)
When I first read your question, my first response was "what a stupid friggin question!!!"
Obviously this question shows the vast differences in how we look at business. I am in the US, and all my life have been taught to make the customer happy. This is what I feel our culture has made us feel about business.
Regarding your question however... here are the top 3 things that are important to me as a seller...
1) Cost to me
2) Quality aka value
3) Price to my customer
I cannot understand why anyone would want to be in the business of selling low-quality merchandise. Now... obviously there is a market everywhere for such items, but I don't want to be the one selling them.
I suppose the bottom line is that anyone can make a single sale but I want to be the one who can sell the person something else as well, later one.
Anyway, so here... yes, quality matters.
(Please understand that I am not trying to be rude, I am just telling you my reaction)
When I first read your question, my first response was "what a stupid friggin question!!!"
Obviously this question shows the vast differences in how we look at business. I am in the US, and all my life have been taught to make the customer happy. This is what I feel our culture has made us feel about business.
Regarding your question however... here are the top 3 things that are important to me as a seller...
1) Cost to me
2) Quality aka value
3) Price to my customer
I cannot understand why anyone would want to be in the business of selling low-quality merchandise. Now... obviously there is a market everywhere for such items, but I don't want to be the one selling them.
I suppose the bottom line is that anyone can make a single sale but I want to be the one who can sell the person something else as well, later one.
Anyway, so here... yes, quality matters.
04 Dec 2007 00:32
Post 11 of 14
Replying to [agriturk]:
Your point is both right, and wrong in my opinion.
Is it the customer who needs to be educated to what we want, or do we need to be educated as to what they want?
Personally... if they are paying me money... I better be educated about the reasons they pay me..
Your point is both right, and wrong in my opinion.
Is it the customer who needs to be educated to what we want, or do we need to be educated as to what they want?
Personally... if they are paying me money... I better be educated about the reasons they pay me..
04 Dec 2007 00:38