Objections you have recieved while responding to a buyer?
Post 1 of 63
What are the most common objections from a buyer when making an inquiry?
Let me give you a few example:
"Price is too high...."
"That won't sell here...."
"We already have a similar product...."
What other objections have you found?
(this is the beginning of an article about answering buyer's objections)
Let me give you a few example:
"Price is too high...."
"That won't sell here...."
"We already have a similar product...."
What other objections have you found?
(this is the beginning of an article about answering buyer's objections)
Award 50 MVPs (
What's this?
)for the best answer.
21 Nov 2006 09:54
Post 2 of 63
Replying to [Rizzob]: delivery time and terms of payment has to be changed
26 Jan 2007 23:13
Post 3 of 63
Replying to [Rizzob]:
In some cases ,when we respond to buyers for their enquiry,they never reply back again.We obviouly show little attention for them.
They are not simply serious buyers so not worth for your time ..
Three objections that I think are from buyers.Price,quality and service.A buyer must ask several quotations for comparison,at least three suppliers,pick out two of them with close pricing.Then they set about the research on quality control of the facilities.The factory preferred must have either good quality as well as competitve price.
In service factor,it covers a large range.For example ,your fast quote,
fast delivery time,promise to product quality,etc.
As a seller,I know what I do is to stand on the buyer's position and think for them,whether they will have more benefits.If they are satisfied
with you work,they will probably share business with you .
.
In some cases ,when we respond to buyers for their enquiry,they never reply back again.We obviouly show little attention for them.
They are not simply serious buyers so not worth for your time ..
Three objections that I think are from buyers.Price,quality and service.A buyer must ask several quotations for comparison,at least three suppliers,pick out two of them with close pricing.Then they set about the research on quality control of the facilities.The factory preferred must have either good quality as well as competitve price.
In service factor,it covers a large range.For example ,your fast quote,
fast delivery time,promise to product quality,etc.
As a seller,I know what I do is to stand on the buyer's position and think for them,whether they will have more benefits.If they are satisfied
with you work,they will probably share business with you .
.
28 Jan 2007 22:05
Post 4 of 63
Replying to [Rizzob]:
"You are a Trading company or Ageng " Sorry we do business directly with factories..![[em4]](http://img.alibaba.com/images/eng/style/icon/emoticons_sad.gif)
"You are a Trading company or Ageng " Sorry we do business directly with factories..
29 Jan 2007 02:36
Post 5 of 63
Replying to [Rizzob]: In addition: "When can you make the delivery?"
30 Jan 2007 04:25
Post 6 of 63
Replying to [Curdice]:
Hi,Curdice for your analysis of the high price,I can not agree with you completely.When you are analyzing this,you may neglect one point.
As buyers,they must take price as first consideration.If you quote them a very high price,they just get away.Is there a chance for you to explain why you have a high price.So advisable practise is to get their target price and then you make relative reply.
If they complain your high price and you still keep on this price and tell your products are high quality or something else,that only brings worse impression.
Do you think it's reasonable ?
Hi,Curdice for your analysis of the high price,I can not agree with you completely.When you are analyzing this,you may neglect one point.
As buyers,they must take price as first consideration.If you quote them a very high price,they just get away.Is there a chance for you to explain why you have a high price.So advisable practise is to get their target price and then you make relative reply.
If they complain your high price and you still keep on this price and tell your products are high quality or something else,that only brings worse impression.
Do you think it's reasonable ?
30 Jan 2007 21:13
Post 7 of 63
Replying to [Rizzob]:![[em7]](http://img.alibaba.com/images/eng/style/icon/emoticons_shy.gif)
in the business ,we can't reject the objections.i think the opposing party must have his reasons.of course,don't debar he go out of the way find u defect.the key in u self.so u must check u self reason and explain to him clearly.if he don't want cooperate with u in fact .u can give up and leave more time find others.
in the business ,we can't reject the objections.i think the opposing party must have his reasons.of course,don't debar he go out of the way find u defect.the key in u self.so u must check u self reason and explain to him clearly.if he don't want cooperate with u in fact .u can give up and leave more time find others.03 Feb 2007 00:50
Post 8 of 63
Replying to [Rizzob]:
The Buyer may take the following objections:
1. I' m Busy right now
2 I' m not interested
3 I' ll have to think it
4. The price is too high
5. I' ll have to get it approved from my partners
6. I do business with my close friend
7. I' m satisfied with what I have now
8 When all else fails, come to you
9 Is the seller trustworthy
10 Your Bank reference is not good, credit is bad
11 Terms of Payment are not acceptable
12 Ask for more big discount
13 Delivery is every expensive
14 Season is over
15 Fashion is out of time
16 Port of Destination by The Seller is acceptable
17 Percentage of Performance Bond not acceptable, it is low
18 Percentage of Commission is low
19 LOI will be arranged only, and not BCL
20 Origin of product is not acceptable
Best Regards
ID int786
The Buyer may take the following objections:
1. I' m Busy right now
2 I' m not interested
3 I' ll have to think it
4. The price is too high
5. I' ll have to get it approved from my partners
6. I do business with my close friend
7. I' m satisfied with what I have now
8 When all else fails, come to you
9 Is the seller trustworthy
10 Your Bank reference is not good, credit is bad
11 Terms of Payment are not acceptable
12 Ask for more big discount
13 Delivery is every expensive
14 Season is over
15 Fashion is out of time
16 Port of Destination by The Seller is acceptable
17 Percentage of Performance Bond not acceptable, it is low
18 Percentage of Commission is low
19 LOI will be arranged only, and not BCL
20 Origin of product is not acceptable
Best Regards
ID int786
04 Feb 2007 10:35
Post 9 of 63
One of the keys to handling objections in trade is to make sure that you clearly state terms of reference. After all, it is no good if your customers think they are buying apples and you think you are selling them bananas! As well, it can put off western buyers if they are approached with too much formality or not enough respect. There is a fine line here. But if you are careful to check these points and have a great product to sell at fair terms, then it seems that people will not object.
However, on that occasion where you have something that causes your buyer to complain, then examine whether they have read your proposal correctly. Do they understand what you are really selling, what your terms of delivery are and the stages of payment?
Above all, be clear and honest in all your dealings!
I have had some rare clients who have objected to some of my products - they accused me of over-charging. Without becoming angry or allowing it to become personal, I have sat them down and gone through each point. Only twice in 40+ years have I had to walk away from the deal because it became clear that the client hadn't read our proposal in total.
Oh, and here's a sneaky trick to make sure that they DO ead each page.
1. Put a small printed box at the bottom of your documentation pages and ask them to sign off each page that they have understood your proposal.
2. Put a very tiny amount of white clue at the very edge of the page. If they haven't bothered to separate each page to read it, you will know that they will never bother to be a fair client nor assess your proposal in a complete way.
Good luck!
PS Cross cultural trading can be fun and you will make many interesting friends. Just be honest about the bits of the other culture you do not understand. Ask your clients to explain them and their cultural beliefs and keep a very open mind. They will love to explain. For instance, are they into chopsticks or hands for meals? Why is this, how can this complement the knife and fork western culture? And isn't it great when you just poick up that banana leaf and put it in the compost - no washing up!
However, on that occasion where you have something that causes your buyer to complain, then examine whether they have read your proposal correctly. Do they understand what you are really selling, what your terms of delivery are and the stages of payment?
Above all, be clear and honest in all your dealings!
I have had some rare clients who have objected to some of my products - they accused me of over-charging. Without becoming angry or allowing it to become personal, I have sat them down and gone through each point. Only twice in 40+ years have I had to walk away from the deal because it became clear that the client hadn't read our proposal in total.
Oh, and here's a sneaky trick to make sure that they DO ead each page.
1. Put a small printed box at the bottom of your documentation pages and ask them to sign off each page that they have understood your proposal.
2. Put a very tiny amount of white clue at the very edge of the page. If they haven't bothered to separate each page to read it, you will know that they will never bother to be a fair client nor assess your proposal in a complete way.
Good luck!
PS Cross cultural trading can be fun and you will make many interesting friends. Just be honest about the bits of the other culture you do not understand. Ask your clients to explain them and their cultural beliefs and keep a very open mind. They will love to explain. For instance, are they into chopsticks or hands for meals? Why is this, how can this complement the knife and fork western culture? And isn't it great when you just poick up that banana leaf and put it in the compost - no washing up!
04 Feb 2007 20:12
Post 10 of 63
Replying to [Rizzob]:
Hi mate
Would a true buyer give his observations, and i use the term tire kicker, they will have objections.
I feel in many business deals you can object to some areas of the deal and maybe come to an agreement that will work both ways, but both sides know that each other have their own interests at hand.
It's strange how people use the terms "we have a problem" i know many people do not like this, means we need to solve this before we can move forward, how long,,, but to use the words " we have a issue" means we deals with them,"
The facts are in most business deals we also have issues, and we must deal with them and not run to another corner to start again, work together as a team and make these issues into a stronger business structure for both sides.
Hi mate
Would a true buyer give his observations, and i use the term tire kicker, they will have objections.
I feel in many business deals you can object to some areas of the deal and maybe come to an agreement that will work both ways, but both sides know that each other have their own interests at hand.
It's strange how people use the terms "we have a problem" i know many people do not like this, means we need to solve this before we can move forward, how long,,, but to use the words " we have a issue" means we deals with them,"
The facts are in most business deals we also have issues, and we must deal with them and not run to another corner to start again, work together as a team and make these issues into a stronger business structure for both sides.
07 Feb 2007 01:51
Post 11 of 63
Replying to [Rizzob]:
I suppose to avoid going into the issue of discount we have to convince the buyer of the product to be of a certain standard and that product would be of good quality as any in the market. And to provide your buyer with an edge is to give them the selling tools and skills to enable them to sell them.
The big picture is necessary to ensure growth in your product.
I suppose to avoid going into the issue of discount we have to convince the buyer of the product to be of a certain standard and that product would be of good quality as any in the market. And to provide your buyer with an edge is to give them the selling tools and skills to enable them to sell them.
The big picture is necessary to ensure growth in your product.
18 Feb 2007 19:13