help my optential supplier claim goods has been detained
Post 1 of 3
I have Purchased some Sample Mobile phone from a Gold Member from PUTian china... the Guy used ems to sent the goods but then he is telling me that the good have been detained......he is hesitant about refunding money so i could find another suppier..what should my next aproach be.......I was going to contact ems....(i know ems' main number is 11185) what is the country and city code for that number........
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19 Nov 2006 13:20
Post 2 of 3
Replying to [loyalty]:
What happens, detained or seized ?
Detained means, they are not able to send the items, so they must refund you !
If they should reject that, a message to Alibaba is necessary, to ask for assistance !
Use e-mail adress : trustpass@member.alibaba.com
If the items are seized, it means that they have overtaken the items, but the Export Custom(in China) or the Custom in your Homecountry did not allow Export or Import, why ?
But in this case they must have a Tracking Number issued by EMS, that is trackable on China EMS website : http://www.ems.com.cn/qcgzOutQueryAction.do?reqCode=gotoSearchE
and you can see what really is happened and where !
If you like to phone you have to dial 0086 and then 11185 and using the tracking number, you can ask for more details !
But I did not believe that they have send the items, more I think that they could not get that what you order, because they are mostly all trading companies, buying from a manufacturer, if chinese models or a refurbisher, if Brand models !
rgds
Wilhelm
What happens, detained or seized ?
Detained means, they are not able to send the items, so they must refund you !
If they should reject that, a message to Alibaba is necessary, to ask for assistance !
Use e-mail adress : trustpass@member.alibaba.com
If the items are seized, it means that they have overtaken the items, but the Export Custom(in China) or the Custom in your Homecountry did not allow Export or Import, why ?
But in this case they must have a Tracking Number issued by EMS, that is trackable on China EMS website : http://www.ems.com.cn/qcgzOutQueryAction.do?reqCode=gotoSearchE
and you can see what really is happened and where !
If you like to phone you have to dial 0086 and then 11185 and using the tracking number, you can ask for more details !
But I did not believe that they have send the items, more I think that they could not get that what you order, because they are mostly all trading companies, buying from a manufacturer, if chinese models or a refurbisher, if Brand models !
rgds
Wilhelm
19 Nov 2006 16:40
Post 3 of 3
Replying to [loyalty]:mate, u just have been scammed. By EMS the chance of being detained is 1%, i dont know why but there is very little chance of any goods being detained if ship by EMS. Detained means they will get back the item from EMS soon. But he didnt even offer u to refund or re ship the goods means he just making excuse to u so u wont say him that he is a scammer.
I have dealt with this and i know all sorts of reason given by scammer
I have dealt with this and i know all sorts of reason given by scammer
21 Nov 2006 02:25
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